How To Incorporate AI Into Your 2020 Healthcare Strategy

With 2020 on the horizon, leading healthcare organizations (HCOs) are starting their strategic planning. Forrester’s latest data shows that more than half of healthcare purchase influencers are planning new or increased investment in AI tools over the next 12 months. To no surprise, AI has been a leading area of interest and inquiry among healthcare clients. Watch the video below for Forrester’s take on how HCOs can incorporate AI into their 2020 strategy and realize tangible results.

Read Forrester’s report, “How To Achieve The Healthcare Quadruple Aim With Artificial Intelligence,” for a deeper dive into how AI can be leveraged across the care continuum.

Want to discuss the research or your 2020 healthcare strategy in greater detail? Schedule an inquiry here or email inquiry@forrester.com.

(Caleb Ewald contributed to this blog.)

Categories
Blog

Freshworks Signals A More Practical Future For AI Service Management

Julie Mohr 1 day ago
Freshworks’ latest announcements reflect a broader shift in service management AI from feature expansion to operational practicality. The real differentiator is no longer whether a vendor offers generative or agentic capabilities but whether those capabilities can be adopted quickly, grounded in strong context, and sustained within day-to-day service environments.
Blog

Zendesk Relate 2026 Showed Why Agentic Customer Service Starts With Knowledge

Julie Mohr 1 day ago
Zendesk Relate 2026 showed that agentic customer service depends on structured knowledge, new service engineering roles, and operational readiness for AI execution.

Get The Insights At Work Newsletter

Thanks for signing up.

Stay tuned for updates from the Forrester blogs.