employee experience

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Blog

Work Hard . . . At Not Getting Your Phone Compromised

Brian Kime January 29, 2020
The recent news concerning the hacking of Amazon CEO Jeff Bezos’ mobile phone demonstrates that corporate executives are perfectly legitimate collection targets for governments. Powerful individuals should expect to be targets of criminals, activists, and governments. Furthermore, anyone in failing relationships could be a target for a partner installing “stalkerware.” To address these emerging threats, […]
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Blog

Last-Minute To-Dos For A Positive Customer Experience This Holiday Season

Jennifer Wise November 27, 2019
Retailers: It's too late to launch new in-store features or redesign your site, but you can still prepare to avoid and recover from common holiday CX mishaps.
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Blog

Five Vendors Lead In Our Second Forrester Wave™ Evaluation On Unified Endpoint Management

Andrew Hewitt November 11, 2019
Today, we released our updated “The Forrester Wave™: Unified Endpoint Management, Q4 2019.” This is the second year we’ve published our unified endpoint management (UEM) Wave (you can find last year’s report here), and this year, we looked at the top 13 vendors in the market today and evaluated them across 23 criteria. Organizations looking […]
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Blog

Focus HCM Investments On Two Key Overlooked Areas For Higher Business Value

Mark Brandau November 6, 2019
As Warren Buffett said, “Only when the tide goes out do you discover who’s been swimming naked.” Or, put another (potentially less embarrassing) way, you really don’t know the risks you’re taking until you’re tested by changing conditions. There’s a lot of hype in the human capital management (HCM) software market today, not to mention […]
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Blog

Build An Adaptive Workforce For Customer Obsession

J.P. Gownder September 13, 2019
Henry Ford’s old dictum — “Any customer can have a car painted any color that he wants so long as it is black” — doesn’t apply in the age of the customer. Meeting customer desires and needs is paramount for success, but it’s getting harder to do so. Whether that be in the form of […]
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Blog

Uncovering The Enterprise Risks Posed By Consumer Connected Devices

Christopher Sherman July 8, 2019
Consumer connected devices are presenting increasingly attractive targets to cybercriminals, putting home networks and potentially enterprise assets at risk. In just the last two weeks, we’ve seen Samsung indicate that antimalware should be used on its “connected,” or smart, TVs (almost all TVs are connected these days — just try to find a nonconnected TV […]
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Video

Supercharge Your Employee Experience With Video

Nick Barber June 14, 2019
Enterprises have heard their employees’ calls for increased flexibility, and now more than 25% of US information workers work from home at least weekly. But with subpar technology solutions and little face-to-face interaction, home or remote workers end up frustrated and out of the loop. Video provides a platform to engage, train, and communicate effectively […]
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Blog

A New Rhythm In HCM

Mark Brandau June 13, 2019
Maybe I’ve been in the software world for too long. Or maybe I’m a product of my earlier years. You might remember the old Russian proverb, “Doveryai, no proveryai,” which President Reagan made famous in the context of nuclear disarmament. Translated: “Trust, but verify.” Either way, I’m curious about a lot of things, question everything, […]
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Blog

Employee Personas Strengthen Your EX Strategy

Angelina Gennis May 10, 2019
Employee personas help in the experience design process for everything from hiring, onboarding, and training to productivity.
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Video

Introducing Forrester’s Digital Competency Map

Alyson Clarke April 22, 2019
To help digital executives, we developed the Forrester Digital Competency Map which identifies the essential skills needed for digital transformation.
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Blog

EX Execs: You Can Now Compare Yourselves To Your Peers

Samuel Stern April 6, 2019
We get asked all the time: Who is responsible for employee experience? What are their titles, budgets, team sizes, and responsibilities? We aim to please at Forrester, so we surveyed and interviewed dozens of EX leaders to get answers to our clients’ questions.
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Blog

Does Your Employee Experience Create Happy Warriors?

Samuel Stern March 28, 2019
Last month, my colleague Dave Johnson and I published a report that shared a better way for companies to measure the quality of their employee experience. The Employee Experience Index rests on years of research by Dave and myself but also incorporates findings from academic studies that update what we know about what makes a […]
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Blog

Answers To An Agile FAQ: People Over Process

Margo Visitacion February 28, 2019
What Our Clients Tell Us All The Time . . . “Our organization has gone to great lengths to become Agile, and we are well on our journey, but there is friction between our org and those within the company who have not yet transitioned to Agile practices.” Agile teams feel bogged down and relevant […]
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Blog

The Employee Experience Index

David Johnson February 27, 2019
Six years ago, I noticed a pattern in the inquiry calls I was fielding from clients. At the time, many of them centered around things like BYOD, whether to take away local admin rights from PCs, and other decisions driven by escalating fears of security or compliance risks. If I was able to answer their […]
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Blog

How To Build A VoC Program In Healthcare

Arielle Trzcinski February 19, 2019
There is a customer experience (CX) imperative taking over in healthcare. To drive success, healthcare organizations (HCOs) must be able to understand how good — or bad — experiences are and where to focus improvement efforts. Watch the video below to understand the role voice of the customer (VoC) programs play to effectively drive CX improvements. […]
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Blog

Introducing Forrester’s Guide To Employee Experience Technology

Andrew Hewitt February 14, 2019
Employee experience (EX) is top of mind for today’s companies. As we detailed in our report “Why EX? Why Now?” investments in EX yield both tangible and intangible business results such as reduced recruiting costs, lower attrition, higher employee work performance, and increased discretionary effort. The question still remains, though: What elements should businesses focus […]
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Blog

Customer Experience: France Is Lagging Behind

Thomas Husson February 11, 2019
After New York City, San Francisco, Sydney, Singapore, and London, Forrester hosted its first event dedicated to customer experience (CX) in Paris. It was a great pleasure for me to host about 150 leaders in a unique venue: the Parc des Princes (PSG’s football stadium!!) for a networking event to discuss CX trends and best […]
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Blog

The Future Of Enterprise Computing: It’s Time To Develop A Long-Term Vision Of Devices And Apps

Andrew Hewitt January 18, 2019
Computing has changed drastically over the past decade. In our report, “The Future Of Enterprise Computing,” we discuss these major changes and examine how computing will evolve in the next 5–10 years. In 2007, Forrester predicted that the device market would fragment beyond its traditional desktop and laptop confines. Not only did that prediction come […]
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Blog

Your People Problem With Emerging Technology And Innovation

Brian Hopkins November 14, 2018
Nearly half of the firms we survey are prioritizing innovation as key to their business strategy. When I step back and think about it, the reason for this is easy to understand: Exponential changes such as Moore’s law in the past and Metcalfe’s law today are accelerating the pace of business. In a recent study of […]
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Blog

Predictions 2019: Automation Will Become Central To Business Strategy And Operations

J.P. Gownder November 6, 2018
Automation will be central to the next phase of digital transformation, driving new levels of customer value such as faster delivery of products, higher quality and dependability, deeper personalization, and greater convenience. Last year, Forrester predicted that automation would reach a tipping point — altering the workforce, augmenting employees, and driving new levels of customer value. Since then, […]
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