The Five Use Cases For AI In The Contact Center

As AI continues to redefine the way organizations think and work, retrieval-augmented generation (RAG) is a pivotal tool for enterprise adoption of generative and agentic AI: It enhances AI models by providing authoritative knowledge at inference time. While leading vendors have introduced the first generation of commercial RAG offerings, the inherent complexity of RAG architecture […]

Cisco Live 2025 Focused On Three Main Themes: AI, Simplification, And Security At its annual Cisco Live event, the company delivered a clear message: It’s operationalizing AI across the core pillars of networking, security, and observability. Building on last year’s momentum with innovations like Hypershield and Splunk integration, the company has framed its vision around […]