Insights For Customer Experience Professionals
CX SF 2019: Step Up To The High-Stakes Future Of Experience Design
How do customers judge the quality of experiences? Many firms don't know, which can inadvertently worsen their CX performance.
US CX Index 2019: Where Brands Are And How They’ll Excel
Forrester’s US CX Index™ 2019 revealed a modest increase in overall quality, with no brands achieving an “Excellent” score. VP, Research Director Harley Manning and Director, CX Analytics Michelle Yaiser delve into what’s behind the slow pace and how brands can accelerate.
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