Insights For CX Professionals
Improving Customer Experience By One Point Can Drive More Than A Billion Dollars In Revenue
By ignoring CX, you leave big money on the table. Discover why CX drives business results and how to calculate just how much your firm stands to gain.
How (And Why) To Leverage CX Champions Programs
Many understaffed customer experience (CX) organizations are spinning their wheels and realizing they can’t meet their goals in a silo. On this week’s What It Means, Analyst Angelina Gennis joins to discuss how CX champions programs can catalyze CX transformation.
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