Insights for Employee Experience Professionals
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Predictions 2020: AI Shakes Up Customer Service Workforce And Operations
AI will change how organizations staff, run, and manage their customer service teams. Read Forrester's 2020 customer service predictions to learn more.
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No Matter How Their Drivers Are Classified, Uber And Lyft Must Commit To Better Work Experience
Leaders, employees, and consumers will grapple with fitting the gig culture into familiar frameworks that steer business decisions.
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Predictions 2020
Discover the dynamics that will define 2020 and beyond.
Mind The Training Gap
Learn how to deliver a successful CX training program to drive meaningful culture change.
The Case For Strategic Learning — Get The Guide
Disruption is the new normal. Succeed by unlocking the full potential of human capital.
Disruption is the new normal. Succeed by unlocking the full potential of human capital.
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