Employee Experience

Transformation. Disruption. Innovation. These words echo across virtually all markets as a rallying cry to adapt to constantly changing market conditions. These terms are not buzz or hype — but a pragmatic view of what is required to thrive in a market where consumer behavior and expectations, digital advancement, and competitor actions press against what was normal and stable.

This is not classic change management to bring teams and people from Point A to Point B. Instead, this is about instilling an ability to continuously adapt to wave upon wave of external changes and give your firm a real chance to be the disruptor instead of the disrupted.

Great employee experiences enable employees to focus on their most important work — and makes it more likely to deliver great experiences to customers. Forrester empowers leaders and teams to see the market for what it is; enables you to adapt structures, processes, and norms to new realities; and helps you harness the best of human capital to innovate both with bold, broad strokes and with small but critical steps.

Insights for Employee Experience Professionals

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EX Execs: You Can Now Compare Yourselves To Your Peers

We get asked all the time: Who is responsible for employee experience? What are their titles, budgets, team sizes, and responsibilities? We aim to please at Forrester, so we surveyed and interviewed dozens of EX leaders to get answers to our clients’ questions.

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The Employee Experience Index

What makes a good employee experience? After six years of research, we can tell you it’s probably not what you think.

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Predictions 2019 Webinar

Forrester thought leaders dig into the seismic shifts that will affect your business in 2019.

 

The Future Of Organizations

Today's organizational structure has aged out.

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