Digital Outsourcing
Robotics process automation (RPA) represents an important step forward in digital outsourcing, enabling machines to tackle mundane and repetitive tasks and free up human capital for more complex and creative work. Despite RPA’s progress, questions remain around how far and how fast RPA will advance and what kind of opportunities will become available to compete or operate differently and better.
A New Reality For Experience
Augmented and virtual reality (AR and VR) already provide customers a deeper sense of what a house looks like, what a vacation can feel like, or what it feels like to drive 250 mph. These early forays also hint at the use and power of AR and VR for businesses — for example, giving automakers new ways to create immersive experiences that were once ceded to dealers. How can you use AR/VR to create new and better ways to engage and compel customers?
Blockchain-Enabled Disruption
Blockchain is all the rage, promising to advance and, in some cases, disrupt the transactional bedrock underpinning the economy. This is notable in a future where business platforms and complex ecosystems take a larger role in fulfilling vast and varied customer demands. Blockchain is both revolution and evolution — and you will need to decide how you want to experiment, influence, or exploit early forms of blockchain technologies to ensure you can realize the full benefits of this emerging technology.
Robots And You
Companies already use, rent, and capitalize on the productivity and increased intelligence of robots. But these are mostly high-repetition, manual tasks — the next big leap is robotics entering the everyday workforce to take on simple and complex tasks and work alongside humans in ways only imagined in sci-fi. Capitalizing on robotics and preparing your workforce to maximize the value of that investment will involve building a robotics quotient (RQ) that creates efficiency and new possibilities at the interface of man and machine.
Emerging Technology Insights
New Tech Spotlight: Health Tech Puts Wellness In The Hands Of The Customer
Health tech is one of the fastest-growing markets that Forrester tracks. Venture capitalists are betting billions that the future of healthcare will be digital, personalized, and automated.
Robotics Quotient: How Humans Relate To Machines
As robotics revolutionize the workplace, how will humans find their place? Robotics quotient, someone’s ability to work effectively with robots, will soon be an essential skill. Analysts J. P. Gownder and Sam Stern ponder how employee experience can adapt to this bot-filled future.
RPA: A Building Block Of Transformative Automation
Forrester Vice President and Principal Analyst Craig Le Clair discusses robotic process automation (RPA) and how the technology can help companies along the path to enterprisewide digital transformation.
What It Means: A Forrester Podcast
Understand the major changes impacting executive priorities.
Our Emerging Technology Team
Michael Facemire
VP, Principal Analyst
Martha Bennett
Principal Analyst
Michele Goetz
Principal Analyst
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