The Total Experience: Your Brand, Their Journey
Welcome to 2025, where customers know no bounds — where visionary brand strategies seamlessly blend with real-world journeys and every interaction is meticulously crafted to captivate and delight. Now, imagine if you could truly measure and act on every part of their experience, maintaining the equilibrium between innovation and ease of use.
At CX Summit 2025, CX, digital, and marketing leaders will unite to delve into this rapidly approaching future, unveiling fresh insights and a comprehensive set of measurement and enhancement tools that promise to optimise the entire customer relationship. Come learn how strategies combined with current and emerging technology can forge groundbreaking narratives that capture the hearts and minds of your customers with the right balance of precision and empathy — enabling you to create your customers’ total experience.
Why Attend CX Summit EMEA 2025?
Ignite Your Imagination
Hear from top experts and industry leaders as they deliver visionary perspectives and forward-focused insights. The event features four Forrester keynotes designed to inspire your boldest decisions, as well as three special-guest keynotes to challenge convention and spark innovation.
Embrace Fresh Perspectives
Gain practical knowledge to conquer today’s most pressing CX challenges. With 15 Forrester-led breakout sessions, you’ll learn to align cross-functional teams, integrate emerging technologies, and develop data-backed measurement strategies.
Fuel Your Inspiration
Discover 14 success stories from real businesses tackling and solving challenges just like yours. These case studies illustrate why bold decision-making drives measurable success.
Elevate Your Skills
Take theory into practice with eight interactive workshops designed to give you the tools and frameworks needed to deliver tangible results. Learn by doing and leave with immediately actionable insights.
Build Meaningful Connections
Engage with top EMEA CX, digital, and marketing leaders. Participate in nine networking sessions, industry-focused meetups, and expert-led discussions designed to promote collaboration and shared growth.
Tailored Programmes To Support Your Growth
- Executive Leadership Exchange — Join for exclusive, invitation-only discussions that help C-level leaders tackle the high-priority challenges facing their organisations.
- Forrester Women’s Leadership Programme — This inspiring platform to advance women in leadership roles and build a thriving professional community is open to all attendees. Contact us for more information.
What Sets CX Summit EMEA 2025 Apart
CX Summit is designed to give you more than just ideas — it’s about delivering tools and perspectives to transform how you work. Experience the perfect balance between strategy, practical implementation, and foresight into emerging trends. Learn how to unlock new opportunities in how you interact with your customers and create experiences that leave a lasting impact.
Here’s What Attendees Have To Say:
Great collection of senior CX practitioners — open discussions on the industry and technology trends.
— Mark Smith
SVP of CX, CSG
Shape The Future Of CX In EMEA
The future of customer experience doesn’t evolve by chance. It’s shaped by visionary leaders who are bold enough to act decisively.
Don’t just observe how CX is transforming; be a part of shaping it. Join us at CX Summit EMEA 2025 in London and gain the knowledge, tools, and connections you need to design customer experiences that matter.
Secure Your Spot Today!
Pricing
Already a Forrester client with pre-purchased tickets? Please contact events@forrester.com for assistance with your registration. All others, please click below to register.
Early Bird
Early bird pricing expires March 10, 2025.
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Client
€2295 EURO
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Non-client
€2495 EURO
Standard
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Client
€2695 EURO
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Non-client
€2895 EURO
Team Discounts
Receive 3 tickets for the price of 2 in one transaction. No code required, add 3 tickets to your cart. Additional discount voucher codes do not apply. Early bird pricing expires March 11, 2025.
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3 Clients
€4591 EURO
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3 Non-Clients
€4991 EURO
Please be aware that the currency charged to your credit card will match the currency designated in your registered account, which may differ from the displayed prices. View event terms & conditions here.
CX Summit EMEA · June 2 – 4, 2025 · London & Digital
Contact us at events@forrester.com.