CX Forum
EMEA

Learn how to turn customer understanding into outcomes that drive growth, loyalty, and resilience — even amid uncertainty.

Discover how to unite teams around shared priorities to deliver seamless, end‑to‑end experiences.

Go beyond metrics to demonstrate the business value of customer experience, from revenue and retention to efficiency and trust.

Cut through the noise with research‑backed perspective to help you prioritise the initiatives that matter most and let go of what doesn’t.

Validate your decisions and challenge your thinking alongside Forrester analysts and peers who are navigating similar pressures, trade-offs, and opportunities.

Prepare for an AI‑driven future where trust is earned, not assumed. Learn how to create experiences that feel transparent, human, and credible.

This event is built for CX, B2C marketing, and digital leaders and their teams ready to transform experiences and accelerate impact:

• CX Professionals: Create advanced strategies to retain customers and showcase tangible business value by delivering outstanding experiences.
• B2C Marketers: Strengthen customer loyalty by aligning your team’s objectives with your brand’s values and uncovering valuable consumer insights.
• Digital Leaders: Leverage innovative technologies and artificial intelligence to accelerate customer acquisition and boost engagement performance.

Discover practical insights and strategies to remove friction and create experiences that keep customers moving forward.

• Insight-Rich Sessions
  Attend practical, research-driven presentations from Forrester analysts and CX innovators tackling today’s toughest challenges.
• Peer Networking
  Engage with CX, digital, and marketing leaders who share your priorities — and learn how they’re solving similar issues.
• Hands-On Guidance
  Join interactive workshops and roundtables designed to help you apply new strategies immediately.
• Strategic Tools
  Get frameworks and resources to take back to your team and put into action for measurable impact.