The Total Experience: Your Brand, Their Journey
Welcome to 2025, where customers know no bounds — where visionary brand strategies seamlessly blend with real-world journeys, and every interaction is meticulously crafted to captivate and delight. Now, imagine if you could truly measure and act on every part of their experience, maintaining the equilibrium between innovation and ease of use.
At CX Summit 2025, CX, digital, and marketing leaders will unite to delve into this rapidly approaching future, unveiling fresh insights and a comprehensive set of measurement and enhancement tools that promise to optimize the entire customer relationship. Come learn how strategies combined with current and emerging technology can forge groundbreaking narratives that capture the hearts and minds of your customers with the right balance of precision and empathy — enabling you to create your customers’ total experience.
Why Attend CX Summit 2025?
Ignite Your Imagination
Immerse yourself in forward-thinking insights and cutting-edge research through six dynamic Forrester keynote sessions. Celebrate innovation with the 2025 Customer-Obsessed Award winners and leave inspired — and equipped with the knowledge and drive to spark meaningful change.
Dive Into Fresh Perspectives
With 42 targeted breakout sessions, 40 real-world case studies, and nine dedicated workshops, you’ll gain the knowledge you need to tackle today’s biggest CX challenges, whether it’s aligning teams, integrating emerging technologies, or developing robust measurement strategies.
Enhance Your Network
Network and collaborate with top customer experience, digital, and marketing professionals at 14 interactive sessions, industry-focused meetups, analyst-led roundtables, and social engagements.
Sharpen Your Skills
Participate in practical, hands-on activities designed to put your learning into action immediately. Use Forrester’s proven frameworks and toolkits to ensure that your strategies deliver measurable impact.
Programs Tailored To Your Growth
Take advantage of special programs such as:
- Executive Leadership Exchange — Join an exclusive, invitation-only program for C-level executives to connect and engage in focused discussions aimed at driving meaningful outcomes.
- Forrester Women’s Leadership Program — Build community, break barriers, and advance women in leadership.
- Certification Programs — Earn credentials that set you apart in your field, and build the skills and confidence needed to achieve your strategic goals with impact.
Here’s What Attendees Are Saying
CX North America was a content-rich, heady, and enjoyable way to spend three days. I came away energized and ready to tackle the challenges that await me in my role.
— Sara Conklin
Director, CX, Pitney Bowes
Get Inspired. Take Action.
The future of customer experience doesn’t just happen — it’s shaped by bold leaders like you. Make confident decisions for your organization with Forrester’s visionary perspectives and proven tools.
Secure your spot at CX Summit North America 2025 to craft your customer’s best journey yet.
Pricing
Already a Forrester client with pre-purchased tickets? Please contact events@forrester.com for assistance with your registration. All others, please click below to register.
Super Early Bird
Super early bird pricing expires March 10th, 2025.
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Clients
$2,795 USD
$3,895 CAD -
Non-clients
$2,995 USD
$4,095 CAD
Early Bird
Early bird pricing expires March 31st, 2025.
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Clients
$2,995 USD
$4,095 CAD -
Non-clients
$3,195 USD
$4,295 CAD
Standard
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Clients
$3,895 USD
$5,395 CAD -
Non-clients
$4,095 USD
$5,595 CAD
Save As A Team!
Receive 5 tickets for the price of 4 in one transaction. No code required, add 5 tickets to your cart and receive 20% off. Additional discount voucher codes do not apply. Super early bird pricing expires March 10th, 2025.
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5 Clients
$11,180 USD
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5 Non-clients
$11,980 USD
Please be aware that the currency charged to your credit card will match the currency designated in your registered account, which may differ from the displayed prices. View event terms & conditions here.
CX Summit North America · June 23 – 26, 2025 · Nashville & Digital
Contact us at events@forrester.com.