North America

June 13 – 15, 2023  |  Nashville & Digital


Bold Focus

CX – Marketing – Digital

Tie CX With Customer-Obsessed Growth 

Changing economic forces put more pressure on customer experience teams to generate and retain buyer loyalty. Yet CX leaders must do more to move the needle on customer-obsessed business outcomes.  

The key to success in today’s economic climate is building a customer-obsessed growth engine that ties CX to business goals with teams aligned on customer obsession.  

Come to CX North America June 13-15, 2023, to see how it’s done. We’ll show you how to scale the CX function and embed customer insights across the ecosystem to deliver outcomes.    

Fast-track your CX skills. In three days, across 60 sessions led by more than 40 analysts, you’ll learn how CX, digital, and marketing leaders can work together to adapt to changing customer and market demands and deliver consistent business value.  

Accelerate customer obsession. Get advice to transform CX into a center for excellence, guiding CX champions and enthusiasts across marketing, digital, technology, and CX teams. And come away with customer-centric strategies that set your business apart, inspiring devotion and cementing loyalty that fuels growth.  

  • Tackle uncertainty with customer obsession: Learn how to resist hunkering down and instead invest in CX when the going gets tough.    
  • Lead CX in turbulent times: Get analyst advice on how to use customer obsession to lead through the cloud of economic and social uncertainty.  
  • Manage brand growth in a downturn: Learn how to craft a CX strategy to drive short- and long-term customer growth and profits.  
  • Mitigate the collapse of the traditional customer lifecycle: Hear how to attract and retain customers by serving them quickly, reliably, and inexpensively.  
  • Get more growth for your dollar: Explore the strategies for driving dynamic customer growth while getting a bigger bang for your buck.   
  • Earn more excellence from CX talent: Learn how to fight CX burnout with strategies to drive sustained excellence from your rock stars.   


Our Bold Starts Give You A Head Start — Join Us On June 12!   

For those who thirst to know more, our Bold Start pre-event day, June 12, gives you a head start on your knowledge journey. Join us for these cohort-inspired sessions to connect with peers and build skills with engaging opportunities leading into the full agenda. Register today! 



  • Clients


  • Non-clients


  • Government/Non-profit



    Use Voucher Code NAGOVNPRATE23 to receive the discounted rate. Eligibility for registrations received using voucher code will be verified and proof may be required. Early bird and group rates do not apply.

Team Discounts

Receive 5 tickets for the price of 4 in one transaction. No code required, add 5 tickets to your cart and receive 20% off. Additional discount voucher codes do not apply.

  • 5 Clients


  • 5 Non-clients


Featured Performer

John King

We’re excited to share that John King will ignite the stage as a featured performer at CX North America in June!

Speaking Opportunities

Apply to speak at a Forrester Event

Bring your expertise to the stage! Help guide industry leaders at CX North America 2023.

CX North America · June 13 – 15, 2023 · Nashville & Digital

Gaylord Opryland Resort & Convention Center
2800 Opryland Drive, Nashville, TN 37214

Book your hotel today.