Agenda

Monday

Jun 15
  • 8:30 am – 5:00 pmInvite Only: Leadership Board Meetings
  • 2:00 pm – 5:30 pmMastery Monday
  • 5:30 pm – 6:30 pmWelcome Reception

Tuesday

Jun 16
  • 8:00 am – 8:50 amBreakfast
  • 9:00 am – 10:30 amWelcome & Keynotes
  • 10:30 am – 11:00 amNetworking Break
  • 11:00 am – 12:30 pmBreakout Sessions & Sponsor Case Studies
  • 12:30 pm – 1:30 pmLunch
  • 1:30 pm – 4:00 pmBreakout Sessions & Sponsor Case Studies
  • 4:00 pm – 4:30 pmNetworking Break
  • 4:30 pm – 5:30 pmKeynotes
  • 5:30 pm – 7:00 pmReception

Wednesday

Jun 17
  • 8:00 am – 8:50 amBreakfast
  • 9:00 am – 10:30 amKeynotes
  • 10:30 am – 11:00 amNetworking Break
  • 11:00 am – 12:30 pmBreakout Sessions & Sponsor Case Studies
  • 12:30 pm – 1:30 pmLunch
  • 1:30 pm – 4:00 pmBreakout Sessions & Sponsor Case Studies
  • 4:00 pm – 4:30 pmNetworking Break
  • 4:30 pm – 5:30 pmKeynotes
  • 5:30 pm – 7:30 pmReception & Special Event

Thursday

Jun 18
  • 7:30 am – 8:20 amBreakfast
  • 8:30 am – 9:30 amKeynotes
  • 9:30 am – 10:00 amNetworking Break
  • 10:00 am – 12:45 pmBreakout Sessions & Sponsor Case Studies
  • 12:45 pm – 1:30 pmKeynotes & Closing Remarks

Monday Jun 15

8:30 am – 5:30 pm

Invite Only: Leadership Board Meetings

Leadership Board meetings are reserved for members only. If you’re not a member but want to learn more about attending, please reach out to your Forrester team or visit our website here.

2:00 pm – 5:30 pm

Mastery Monday

Half day of interactive, facilitated engagements and networking focused on leadership, skills development and more.
5:30 pm – 6:30 pm

Welcome Reception

Check in, put your bags down and join us for cocktails and networking with your peers!

Tuesday Jun 16

7:30 am – 5:30 pm

Registration

8:00 am – 8:50 am

Breakfast

9:00 am – 9:15 am

Welcome

Welcome address by our Forum host.

9:15 am – 10:30 am

Keynotes

Mainstage presentations by Forrester analysts and industry thought leaders.

10:30 am – 11:00 am

Networking Break

Coffee & refreshments in the Marketplace.

11:00 am – 11:45 am

Breakout Sessions

In-depth sessions facilitated by Forrester analysts on topics including values, journey mapping, measurement, creative, design, customer loyalty, B2B CX, human-centered innovation and more.

11:45 am – 12:00 pm

Intermission

12:00 pm – 12:30 pm

Sponsor Case Studies

Hear from industry peers on their experiences working with providers on their services and solutions.

12:30 pm – 1:30 pm

Lunch

1:30 pm – 2:15 pm

Breakout Sessions

In-depth sessions facilitated by Forrester analysts on topics including values, journey mapping, measurement, creative, design, customer loyalty, B2B CX, human-centered innovation and more.

2:15 pm – 2:30 pm

Intermission

2:30 pm – 3:00 pm

Sponsor Case Studies

Hear from industry peers on their experiences working with providers on their services and solutions.

3:00 pm – 3:15 pm

Intermission

3:15 pm – 4:00 pm

Breakout Sessions

In-depth sessions facilitated by Forrester analysts on topics including values, journey mapping, measurement, creative, design, customer loyalty, B2B CX, human-centered innovation and more.

4:00 pm – 4:30 pm

Networking Break

Break in the Marketplace.

4:30 pm – 5:30 pm

Keynotes

Mainstage presentations by Forrester analysts and industry thought leaders.

5:30 pm – 7:00 pm

Reception

Let’s keep it going with drinks and networking with your peers, service providers and Forrester in the Marketplace.

Wednesday Jun 17

7:30 am – 5:30 pm

Registration

8:00 am – 8:50 am

Breakfast

9:00 am – 9:15 am

Welcome Back

Welcome address by our Forum host.

9:15 am – 10:30 am

Keynotes

Mainstage presentations by Forrester analysts and industry thought leaders.

10:30 am – 11:00 am

Networking Break

Coffee & refreshments in the Marketplace.

11:00 am – 11:45 am

Breakout Sessions

In-depth sessions facilitated by Forrester analysts on topics including values, journey mapping, measurement, creative, design, customer loyalty, B2B CX, human-centered innovation and more.

11:45 am – 12:00 pm

Intermission

12:00 pm – 12:30 pm

Sponsor Case Studies

Hear from industry peers on their experiences working with providers on their services and solutions.

12:30 pm – 1:30 pm

Lunch

1:30 pm – 2:15 pm

Breakout Sessions

In-depth sessions facilitated by Forrester analysts on topics including values, journey mapping, measurement, creative, design, customer loyalty, B2B CX, human-centered innovation and more.

2:15 pm – 2:30 pm

Intermission

2:30 pm – 3:00 pm

Sponsor Case Studies

Hear from industry peers on their experiences working with providers on their services and solutions.

3:00 pm – 3:15 pm

Intermission

3:15 pm – 4:00 pm

Breakout Sessions

In-depth sessions facilitated by Forrester analysts on topics including values, journey mapping, measurement, creative, design, customer loyalty, B2B CX, human-centered innovation and more.

4:00 pm – 4:30 pm

Networking Break

Break in the Marketplace.

4:30 pm – 5:30 pm

Keynotes

Mainstage presentations by Forrester analysts and industry thought leaders.

5:30 pm – 7:30 pm

Reception & Special Event

Decompress from a packed few days with cocktails and special entertainment.

Thursday Jun 18

7:00 am – 1:30 pm

Registration

7:30 am – 8:20 am

Breakfast

8:30 am – 8:45 am

Welcome Back

Welcome address by our Forum host.

8:45 am – 9:30 am

Keynotes

Mainstage presentations by Forrester analysts and industry thought leaders.

9:30 am – 10:00 am

Networking Break

Coffee & refreshments in the Marketplace.

10:00 am – 10:45 am

Breakout Sessions

In-depth sessions facilitated by Forrester analysts on topics including values, journey mapping, measurement, creative, design, customer loyalty, B2B CX, human-centered innovation and more.

10:45 am – 11:00 am

Intermission

11:00 am – 11:30 am

Sponsor Case Studies

Hear from industry peers on their experiences working with providers on their services and solutions.

11:30 am – 11:45 am

Intermission

11:45 am – 12:30 pm

Breakout Sessions

In-depth sessions facilitated by Forrester analysts on topics including values, journey mapping, measurement, creative, design, customer loyalty, B2B CX, human-centered innovation and more.

12:30 pm – 12:45 pm

Intermission

12:45 pm – 1:15 pm

Keynotes

Mainstage presentations by Forrester analysts and industry thought leaders.

1:15 pm – 1:30 pm

Closing Remarks

1:30 pm – 1:45 pm

Grab & Go Lunch

Note: Full agenda will be available on or before March 9th.

CX North America 2020 · June 16 – 18 · New York City

New York Hilton Midtown
1335 Avenue Of The Americas
New York, New York, 10019, USA
1-212-586-7000
Book With Group Rate | Hotel Website

Take advantage of our team discount by using discount code 5FORR4 for 5 tickets for the price of 4!