CX
North America

June 7 – 9  |  Live Virtual Experience

2021 Sponsors

Contact us at sponsorships@forrester.com to discuss 2021 exhibition, branding, and speaking opportunities, or call +1 888.343.6786.


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ActionIQ

ActionIQ is at the center of a data-driven revolution that is changing the way brands think about customer experience, digital transformation and the value of customer data as a core corporate asset. We concentrate on solving enterprise data challenges so that teams are empowered to create authentic customer experiences across all brand touchpoints. ActionIQ helps G2000 companies by connecting their first-party customer data, providing an easy-to-use interface for business users to access customer insights, and enabling customer experience orchestration across channels. We are helping brands like The New York Times, Morgan Stanley, The Hartford, Shopify, American Eagle Outfitters and others grow customer satisfaction and revenue. To learn more, visit ActionIQ.com

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Acxiom

Acxiom is a customer intelligence company providing data-driven solutions that enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day. Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies (IPG). For more information, visit Acxiom.com.

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Alida

Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. That’s why Alida created the world’s first CXM & Insights Platform to turn customer truth into action. Customer-obsessed brands choose Alida because they know that no matter how much business intelligence they have, it’s those with the best customer intelligence who will win. Alida’s unparalleled approach of coupling broad feedback with deep insights creates meaningful and lasting customer relationships and builds brands that stand the test of time.


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Appnovation

At Appnovation, we deliver people-inspired digital business solutions to our clients. By embracing the powerful combination of technology and agility, we seamlessly integrate strategy, experience, design, development and analytics.

We create standout digital experiences by collaborating with brands to understand the individual challenges and goals for every initiative. Focusing on our clients’ customers, we effectively combine empathy, evidence and real-world insight so that solutions are derived from truth and meaning. Appnovation is an award-winning team dedicated to inspiring possibility.

Visit us at www.appnovation.com or read our latest Insights.


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Bloomfire

Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization’s collective intelligence. For more information or to schedule a demo, visit our website.


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Brillio

At Brillio, our customers are at the heart of everything we do. We were founded on the philosophy that to be great at something, you need to be unreasonably focused. That’s why we are relentless about delivering the technology-enabled solutions our customers need to thrive in today’s digital economy. Simply put, we help our customers accelerate what matters to their business by leveraging our expertise in agile engineering to bring human-centric products to market at warp speed. Born in the digital age, we embrace the four superpowers of technology, enabling our customers to not only improve their current performance but to rethink their business in entirely new ways. Headquartered in Silicon Valley, Brillio has exceptional employees worldwide and is trusted by hundreds of Fortune 2000 organizations across the globe.


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CallMiner

CallMiner empowers customer experience teams with AI-fueled unsolicited feedback from 100% of your contact center conversations. Spoken dialog and acoustic measures reveal loyalty and emotional engagement drivers with a scored focus for scope and intensity along with chat, email, and other text-based interactions for a complete CX perspective. Realize how frontline agents shape your brand with metrics benchmarking empathy, ownership, and more. Combine survey response with CallMiner interaction detail for unique insight including presentation within select CX platforms.

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Concentrix

Concentrix helps some of the world’s best brands use insights from customer feedback to create better customer experiences and build stronger relationships with their customers. Our unique combination of Voice of the Customer technology and analytic services helps companies listen, analyze and act on customer feedback. The ConcentrixCX platform gathers customer opinion and sentiment in real time, then applies artificial intelligence to predict behavior and direct action. Our team of 700+ in-house CX experts works specializes in CX analysis and insights, strategic survey design and ongoing program management services, freeing up our clients’ internal teams to focus on transformational impact.

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Informatica

Digital transformation is changing our world. As the leader in Enterprise Cloud Data Management, we’re prepared to provide you with the foresight to realize new growth opportunities. We invite you to explore all that Informatica has to offer—and unleash the power of data to drive your next intelligent disruption.


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InMoment

Improving experiences is why InMomentTM exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. At the heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise.

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LivePerson

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World’s Most Innovative Companies list in 2020.

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LiveVox

LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform to optimize the customer experience in today’s digital age. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Denver, Bangalore, and Colombia. To learn more, visit LiveVox.com or email us at info@livevox.com.


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Maru Group

WORLD LEADING CX AND INSIGHTS SOFTWARE + ADVISORY SERVICES

Maru helps its clients make informed decisions in real-time by combining proprietorial software, deep industry experience, unique IP in system 1 apps and access to the best minds in research across a number of geographies. Our flexible service model means our clients can choose to self-serve in this platform directly to create, launch and analyze projects; or choose to utilize knowledgeable support from insights experts.


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Qualtrics

Qualtrics is the leader in customer experience and creator of the Experience Management (XM) category. Over 11,000 organizations around the world are using the Qualtrics system of action to attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com or chat live with us during the event.


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Rightpoint

Rightpoint, a Genpact company is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.


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Talkwalker

Talkwalker is a listening and analytics company that empowers over 2,000 brands and agencies to optimize the impact of their communication efforts. The company provides businesses with an easy-to-use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker’s state-of-the-art social media analytics platform monitors and analyzes online conversations on social networks, news websites, blogs and forums in 187 languages. The company is headquartered in Luxembourg and has offices in New York City, San Francisco, Singapore, Paris, and Frankfurt. Talkwalker is also the home of Talkwalker Alerts and Talkwalker Free Social Search.

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Tethr

Tethr is a cloud-based conversation intelligence platform that combines powerful machine learning and more than a decade of customer experience and sales research to surface contextual insights from phone calls and other customer interactions to improve sales, loyalty, efficiency and compliance.

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UserTesting

UserTesting enables companies to make customer-driven decisions at the pace of modern business through fast and frequent experience testing. Its on-demand Human Insight Platform helps companies gather insights from any target audience across any experience, and gives them the ability to see the world through their customers’ eyes, so they can create experiences with confidence. UserTesting’s platform rallies companies around the perspective of their customer, so everyone in the organization can make better decisions. At UserTesting, we believe that business is human and customer empathy is a key business differentiator, and being able to see, hear, and talk to the customer is a competitive advantage.


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Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, we believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.

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Aisera

Aisera offers the world’s first AI-driven service experience solution that automates operations and support for IT, Sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif., and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow, and Salesforce.

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BlueConic

BlueConic, the leading pure-play customer data platform, liberates companies’ first-party data from disparate systems and makes it accessible wherever and whenever it is required to drive business growth. Over 300 companies worldwide, including Hearst Newspapers, Heineken, ING, T-Mobile, and VF Corp, use BlueConic to unify and activate their customer data.

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Freshworks

Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. Freshworks SaaS products are ready to go, easy to use and offer a quick return on investment. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.

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Glia

Glia is reinventing how businesses support their customers in a digital world. Glia’s solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 150 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service.

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IBM Watson

IBM is a leading cloud and AI solutions company, and the largest technology and consulting employer in the world. Trusted by thousands of enterprises across 20 industries, IBM Cloud, with Red Hat, brings together market-leading security, enterprise scalability, and open innovation for increased agility and continuity. IBM Watson empowers enterprises to predict and shape future business outcomes, automate complex processes and better optimize employees’ priorities and time. For more than seven decades, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents.

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imimobile

imimobile provides cloud communications software and services that manage business-critical customer interactions at scale. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.

Our Customer Interaction Management (CIM) suite automates, orchestrates and monitors interactions with disparate back-end systems. This saves time and cuts costs for businesses, while seamlessly connecting to customers on the devices they choose. We deliver innovative, on-brand, business-critical customer interactions for blue-chip global enterprises and leading public-sector organizations including Advance Auto Parts, Best Buy, BT, Capitec Bank, Centrica, IHG, Mercedes, Vodafone and Walgreens.

imimobile has global offices across the UK, USA, Canada, India and South Africa and was acquired by Cisco in February 2021.

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Intellum

Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs. The Intellum Platform includes all the tools an organization needs to create, manage, track and improve highly-personalized learning experiences for customers, partners and even employees.

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Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.

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Investis Digital

At Investis Digital, creating connected, meaningful, digital experiences for our clients is at the core of what we do – we Tell It, Build It, Run It and Find It with our Connected ContentTM approach. From Ascential to Anglo American, Rolls-Royce, Fruit of the Loom and Vodafone, we serve over 1,600 clients from 9 global offices with our Connect.ID technology, 24/7/365 service model and performance marketing expertise. To learn more about how we have been powering digital communications and the customer experience since 2000, visit InvestisDigital.com.

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Key Lime

We’re a user experience (UX) research and customer experience (CX) service design agency with 12+ years of serving over 150 clients in all industry segments across Fortune 1000s, including Amazon, Roku, Bose, and Google. From women leaders to a multicultural and interdisciplinary team, diversity has been a part of the Key Lime DNA since it was founded in 2009. This diversity is reflected in the integrity of user insights we deliver to brands around the world.

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Khoros

Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage the power of Khoros’ award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action.

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Liferay

Liferay makes software that helps companies create digital experiences on web, mobile and connected devices. Our platform is open source, which makes it more reliable, innovative, and secure. We try to leave a positive mark on the world through business and technology. Hundreds of organizations in financial services, healthcare, government, insurance, retail, manufacturing, and multiple other industries use Liferay.

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Merkle

Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 11,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. Merkle is a dentsu company. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

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MessageGears

MessageGears is the only customer marketing platform built for today’s enterprise. Powered by Accelerator™ technology, MessageGears delivers advanced customer segmentation and message personalization and delivery that simply outperforms other enterprise marketing clouds and data platforms. Through direct data access and innovative platform capabilities, marketers can deliver consistently compelling customer experiences at massive scale, faster and more flexibility than ever before. MessageGears has transformed what marketers thought was possible at major brands like Expedia, Rakuten, T-Mobile, and OpenTable. Learn more at messagegears.com.

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Nuance

Nuance enterprise solutions power over 31 billion intelligent customer interactions annually across all channels to increase revenue and customer satisfaction while reducing costs.  An artificial intelligence pioneer serving Fortune 2500 companies worldwide, Nuance combines deep vertical expertise with a flexible deployment and partnership approach. Our superior cloud-native, AI-powered customer engagement technology delivers industry-best digital, voice, and biometric security innovations.

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Premiere Response

At Premiere Response, we deliver exceptional, omnichannel contact center solutions, infusing your brand’s promise into every customer interaction.

We care for the customers of the world’s most trusted brands, designing experiences that make a difference in loyalty and lifetime value.

Our teams are dedicated to a single brand and carefully selected to deliver an effortless service experience.  Known for our high-touch service and consultative approach, we partner with the top CX technology solutions to customize programs for your consumer.

We have worked with major brands across multiple industries, including:

  • CPG
  • Food/Beverage
  • Wine/Spirits
  • Consumer Products
  • Personal Care/Wellness
  • Consumer Electronics
  • Pharmaceuticals
  • Retail/E-commerce

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Progress Sitefinity

Sitefinity is a content-driven digital experience platform for delivering compelling, multichannel user experiences. Designed from the ground up with both developers and non-technical users in mind, Sitefinity is easy to manage and scale so you can create remarkable experiences with a fraction of the time and resources.

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Tealium

Tealium connects customer data– spanning web, mobile, offline, and IoT devices— so brands can connect with their customers. Tealium empowers companies to create a unified, real-time customer data infrastructure. The Tealium Customer Data Hub makes customer data more valuable, actionable, and secure. For more information, visit www.tealium.com.

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Verizon

At Verizon, we help you plan, build and deliver a customer experience solution for today, with room to grow into tomorrow’s transformations. Our integrated solutions, dynamic ecosystem and strong relationships with leading technology vendors help drive better customer experiences and better business results –  simply, securely, and reliably. Across cloud contact center solutions, mobility, artificial intelligence, Internet of Things, security, and business communications, our proven solutions connect people, places, and things around the world to help organizations create a winning customer experience.

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Vidyard

Vidyard helps sales teams connect with prospects through all stages of the buying cycle using video. It’s the easiest way for reps to record and send video messages to prospects, backed by a powerful video platform that provides detailed analytics on how video is helping your team.

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CX North America · June 7 – 9 · Live Virtual Experience

Take advantage of our team discount by using discount code 5FORR4 for 5 tickets for the price of 4!