CX is intended to be a core basis of differentiation and a growth engine. Meeting that potential is not easy. It involves going beyond find-fix efforts to make broader, deeper strategic and operational change. For most firms, CX teams are the primary translator — turning complex external dynamics into crisp and clear experience strategies.
Forrester’s CX Forums create a moment in time to understand the current state of CX and acquire new strategies and methods to inspire, align, and mobilize your team.