cx forums

CX Forums

CX is intended to be a core basis of differentiation and a growth engine. Meeting that potential is not easy. It involves going beyond find-fix efforts to make broader, deeper strategic and operational change. For most firms, CX teams are the primary translator — turning complex external dynamics into crisp and clear experience strategies.

Forrester’s CX Forums create a moment in time to understand the current state of CX and acquire new strategies and methods to inspire, align, and mobilize your team.

Attend An Upcoming CX Forum

CX Europe

London, November 13-14, 2018

Catch Up With Past CX Forums

CX Sydney

Sydney, May 10, 2018


Washington, DC., May 31, 2018


New York City, June 19-20, 2018


San Francisco, October 02-03, 2018


Sponsor A Forrester Forum

Unique, high-impact branding and lead-gen opportunities.

Sponsor A Forrester Forum

Our CX Team

David Truog

Research Director

Jennifer Wise

Principal Analyst

Maxie Schmidt

Principal Analyst