CX Forums

CX is intended to be a core basis of differentiation and a growth engine. Meeting that potential is not easy. It involves going beyond find-fix efforts to make broader, deeper strategic and operational change. For most firms, CX teams are the primary translator — turning complex external dynamics into crisp and clear experience strategies.

Forrester’s CX Forums create a moment in time to understand the current state of CX and acquire new strategies and methods to inspire, align, and mobilize your team.

Attend An Upcoming CX Forum

CX Singapore

Singapore, August 28, 2019

CX SF

San Francisco, October 17-18, 2019

CX Europe

London, November 14-15, 2019

Catch Up With Past CX Forums

CX DC

Washington, DC., May 31, 2018

CX NYC

New York City, June 19-20, 2018

CX Singapore

Singapore, August 29, 2018


CX SF

San Francisco, October 02-03, 2018


CX Europe

London, November 13-14, 2018


CX Sydney

Sydney, May 9, 2019


CX NYC

New York City, June 11-12, 2019

 

Sponsor A Forrester Forum

Unique, high-impact branding and lead-gen opportunities

Sponsor A Forrester Forum

Our CX Team

David Truog

Research Director

Jennifer Wise

Principal Analyst

Maxie Schmidt

Principal Analyst