CX Forums

CX is intended to be a core basis of differentiation and a growth engine. Meeting that potential is not easy. It involves going beyond find-fix efforts to make broader, deeper strategic and operational change. It also involves uniting an organization around CX team experience strategies to the benefit of client delight and the top line.

Forrester’s CX Forums create a moment in time to understand the current state of CX and acquire new strategies and methods to inspire, align, and mobilize your team.

Attend An Upcoming CX Forum


London, November 18-19, 2020

Catch Up With Past CX Forums

CX North America

Virtual Event, June 16-18, 2020

CX Sydney

Virtual Event, April 30, 2020

CX Europe

London, November 14-15, 2019


San Francisco, October 17-18, 2019

CX Singapore

Singapore, August 28, 2019


New York City, June 11-12, 2019

CX Sydney

Sydney, May 9, 2019


Sponsor A Forrester Forum

Unique, high-impact branding and lead-gen opportunities

Our CX Team

Amit Bhatia

Amit Bhatia

Senior Analyst

Andrew Hogan

Principal Analyst

Angelina Gennis