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CX Forums

CX is intended to be a core basis of differentiation and a growth engine. Meeting that potential is not easy. It involves going beyond find-fix efforts to make broader, deeper strategic and operational change. It also involves uniting an organization around CX team experience strategies to the benefit of client delight and the top line.

Forrester’s CX Forums create a moment in time to understand the current state of CX and acquire new strategies and methods to inspire, align, and mobilize your team.

Attend An Upcoming CX Forum

CX Sydney

Sydney, April 29-30, 2020

CX Singapore

Singapore, September 3, 2020

CX North America

New York City, June 16-18, 2020


CX Europe

London, November 18-19, 2020

Catch Up With Past CX Forums

CX Europe

London, November 14-15, 2019

CX SF

San Francisco, October 17-18, 2019

CX Singapore

Singapore, August 28, 2019


CX NYC

New York City, June 11-12, 2019


CX Sydney

Sydney, May 9, 2019

 

Sponsor A Forrester Forum

Unique, high-impact branding and lead-gen opportunities

Our CX Team

Andrew Hogan

Principal Analyst

Joana van den Brink-Quintanilha

VP, Principal Analyst

Maxie Schmidt

Principal Analyst