CX Forums

CX is intended to be a core basis of differentiation and a growth engine. Meeting that potential is not easy. It involves going beyond find-fix efforts to make broader, deeper strategic and operational change. For most firms, CX teams are the primary translator — turning complex external dynamics into crisp and clear experience strategies.

Forrester’s CX Forums create a moment in time to understand the current state of CX and acquire new strategies and methods to inspire, align, and mobilize your team.

Attend An Upcoming CX Forum


San Francisco, October 17-18, 2019

CX Europe

London, November 14-15, 2019

Catch Up With Past CX Forums

CX Sydney

Sydney, May 9, 2019


New York City, June 11-12, 2019

CX Singapore

Singapore, August 28, 2019


Sponsor A Forrester Forum

Unique, high-impact branding and lead-gen opportunities

Sponsor A Forrester Forum

Our CX Team

Photo of David Truog, author of this blog post

David Truog

Research Director

Jennifer Wise

Principal Analyst

Maxie Schmidt

Principal Analyst