Customer Experience Forums

Customer experience (CX) competition is intensifying, and for good reason — few things drive customers’ loyalty more than CX. Only those CX leaders able to deliver experiences that exceed customer expectations will drive profits.

Explore the relationship between brand, customer experience, and business success to produce experiences that are truly differentiating.

Upcoming events

Past events

“Forrester Events provide diversity; there is a great selection of information being shared by experts across many industries. I’m reinvigorated when I bring this back to my workspace.”

Chad Krenzke

Customer Relationship Management Analyst
Harley-Davidson Motor Company