Press Release

Latest Press Releases

Press Release

Forrester: Despite Indian Banks’ Continued Focus On Digital, Quality Of Customer Experience Remains Stagnant

2 days ago
In contrast, the majority of India’s credit card issuers improved their CX in 2022 NEW DELHI, August 17, 2022 — According to Forrester (Nasdaq: FORR), due to COVID-19, more customers in India are relying on online channels for their banking needs. As India’s banks slow the rate of new branch openings, digital channels will continue to become [...]
Press Release

Forrester’s Future Of Jobs Forecast: 63 Million Jobs In APAC Will Be Lost To Automation By 2040

August 8, 2022
A declining working population and rising costs to hire and retain employees will force firms in Asia Pacific to invest more in automation SINGAPORE, August 8, 2022 — Forrester (Nasdaq: FORR) forecasts that working populations in the five largest economies in Asia Pacific — India, China, South Korea, Australia, and Japan — are more at [...]
Press Release

Forrester Announces Full Conference Agenda For Technology & Innovation North America 2022

August 3, 2022
The in-person and digital event experience will showcase the latest research, best practices, and client stories to inspire high-performing tech executives to build adaptive enterprises that fuel growth CAMBRIDGE, Mass., August 3, 2022 — Forrester (Nasdaq: FORR) today announced the full conference agenda for Technology & Innovation North America 2022 — “Lead: Break Boundaries, Build The Future” — being [...]
Press Release

Forrester Research Reports 2022 Second-Quarter Financial Results

July 28, 2022
Year-over-year total contract value increased by 10% to $349.4 million Cambridge, Mass., July 28, 2022 — Forrester Research, Inc. (Nasdaq: FORR) today announced strong results for the second quarter ended June 30, 2022, headlined by contract value growth of 10% with revenue growth of 15%. On a GAAP basis, earnings per share (EPS) was $0.72, [...]
Press Release

Forrester Research To Broadcast Its 2022 Second-Quarter Earnings Conference Call

July 20, 2022
CAMBRIDGE, Mass., July 20, 2022 /PRNewswire/ — Forrester Research, Inc. (Nasdaq: FORR) will broadcast its second-quarter earnings conference call at 4:30 p.m. Eastern time on Thursday, July 28, 2022. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may preregister for the call here. Instructions are provided to [...]
Press Release

Forrester Introduces New Service For Digital Business And Strategy Leaders In Asia Pacific

June 28, 2022
Forrester Decisions for Digital Business & Strategy addresses digital leaders’ most pressing priorities to deliver stronger digital experiences and drive customer retention and loyalty  SINGAPORE, June 28, 2022 — Forrester (Nasdaq: FORR) today announced Forrester Decisions for Digital Business & Strategy, a new research service designed to help digital leaders across industries, including banking, insurance, [...]
Press Release

Forrester Introduces New Forrester Decisions Service For Digital Business & Strategy Leaders In Europe

June 22, 2022
Service addresses digital leaders’ most pressing priorities to deliver stronger CX and drive customer retention and loyalty LONDON, 22 June 2022 — Forrester (Nasdaq: FORR) today announced Forrester Decisions for Digital Business & Strategy, a new research service designed to help digital leaders across industries, including banking, insurance, and retail, create and deliver businesswide digital [...]
Press Release

Forrester introduceert nieuwe Forrester Decisions-service voor leiders op het gebied van digitale bedrijfsvoering en strategie in Europa

June 22, 2022
De service richt zich op de meest urgente prioriteiten van digitale leiders om een sterkere klantenervaring te bieden en daarmee klantbehoud en -loyaliteit te stimuleren LONDEN, 22 juni 2022 — Forrester (Nasdaq: FORR) heeft vandaag Forrester Decisions for Digital Business & Strategy aangekondigd, een nieuwe onderzoeksdienst die is ontworpen om digitale leiders in verschillende sectoren, waaronder het bankwezen, [...]
Press Release

Forrester presenta el nuevo servicio de decisiones de Forrester

June 22, 2022
Forrester presenta el nuevo servicio de decisiones de Forrester para líderes de estrategia y negocios digitales en Europa El servicio aborda las prioridades más apremiantes de los líderes digitales para ofrecer una CX más sólida e impulsar la retención y lealtad de los clientes. LONDRES, June 22, 2022 — Forrester (Nasdaq: FORR) anunció hoy Forrester Decisions for [...]
Press Release

Forrester’s Canada 2022 Customer Experience Index: Nearly 25% Of Brands Struggled To Maintain CX Quality Over The Past Year

June 14, 2022
Top Canadian brands continue to deliver more emotionally positive experiences CAMBRIDGE, Mass., June 14, 2022 — Forrester’s (Nasdaq: FORR) Canada 2022 Customer Experience Index (CX Index™) reveals that customer experience (CX) quality among Canadian brands has dropped following three years of stability. At the pandemic’s start, Canadian brands were able to adapt quickly and transform [...]
Press Release

Forrester Introduces New Forrester Decisions Service For Digital Business & Strategy Leaders

June 7, 2022
Service addresses digital leaders’ most pressing priorities to deliver stronger CX and drive customer retention and loyalty  NASHVILLE, Tenn. and CAMBRIDGE, Mass., June 7, 2022 — Forrester (Nasdaq: FORR) today announced Forrester Decisions for Digital Business & Strategy, a new research service designed to help digital leaders across industries, including banking, insurance, retail, and healthcare, [...]
Press Release

Forrester’s US 2022 Customer Experience Index: Nearly 20% Of Brands See Drop In Customer Experience Quality

June 6, 2022
Brands’ lack of customer focus reverses CX momentum gained during the pandemic  NASHVILLE, Tenn. and CAMBRIDGE, Mass., June 6, 2022 — According to Forrester’s (Nasdaq: FORR) US 2022 Customer Experience Index (CX Index™) rankings, CX quality fell for 19% of brands in 2022 — the highest proportion of brands to drop in one year since [...]
Press Release

Forrester: Only 28% Of Australians Trust The Federal Government; Higher Levels Of Trust In State And Local Governments

June 1, 2022
Forrester’s new trust model identifies four key drivers of trust for Australian government Sydney, June 1, 2022 – According to Forrester (Nasdaq: FORR), Australians have moderate trust in the institution of government, with more people trusting state and local governments than the federal government. Due to issues with vaccines and interstate lockdowns, as well as [...]
Press Release

Global Accessibility Awareness Day 2022: Forrester Partners With Work Without Limits To Increase Employment Opportunities For Job Candidates With Disabilities

May 19, 2022
CAMBRIDGE, Mass., May 19, 2022 — Forrester (Nasdaq: FORR) today announces that the company has joined the Work Without Limits Business Network to foster greater employment opportunities for candidates with disabilities. As part of its diversity and inclusion (D&I) journey, Forrester’s hiring initiatives focus on attracting talent from all backgrounds — including racial, ethnic, gender [...]
Press Release

Forrester Research Reports 2022 First-Quarter Financial Results

May 5, 2022
Year-over-year total contract value increased by 15% to $351.4 million Cambridge, Mass., May 5, 2022 — Forrester Research, Inc. (Nasdaq: FORR) today announced strong results for the first quarter ended March 31, 2022, headlined by contract value growth of 15% with revenue growth of 10%. On a GAAP basis, earnings per share (EPS) was $0.22, [...]
Press Release

Forrester Announces Full Conference Agenda For CX EMEA 2022

May 4, 2022
The in-person and digital experience will explore how customer experience, B2C marketing, and digital leaders can better understand and serve their customers’ needs to increase loyalty and drive business growth LONDON, 4 May 2022 — Forrester (Nasdaq: FORR) today announced the full conference agenda for CX EMEA, being held in London and digitally on 22–23 June, 2022. According to [...]
Press Release

Forrester anuncia la agenda de conferencias completa para CX EMEA 2022

May 4, 2022
La experiencia digital y en persona explorará cómo la experiencia del cliente, el marketing B2C y los líderes digitales pueden comprender y atender mejor las necesidades de sus clientes para aumentar la lealtad e impulsar el crecimiento del negocio LONDRES, 4 de mayo de 2022 — Forrester anunció hoy la agenda completa de la conferencia para CX [...]
Press Release

Forrester kondigt volledige congresagenda aan voor CX EMEA 2022

May 4, 2022
De persoonlijke en digitale ervaring gaat na hoe klantbeleving, B2C-marketing en digitale leiders de behoeften van hun klanten beter kunnen begrijpen en bedienen om de loyaliteit te vergroten en de groei van het bedrijf te stimuleren LONDEN, 4 mei 2022 — Forrester kondigde vandaag de volledige agenda voor de conferentie voor CX EMEA aan, die wordt gehouden in [...]
Press Release

Forrester veröffentlicht vollständige Agenda für CX EMEA 2022

May 4, 2022
Auf dem hybriden Event erfahren Führungskräfte aus den Bereichen Kundenerfahrung, B2C-Marketing und Digitalisierung, wie sie die Bedürfnisse ihrer Kunden besser verstehen und bedienen können und dadurch das Unternehmenswachstum nachhaltig fördern LONDON, 4. Mai 2022 — Forrester (Nasdaq: FORR) hat heute das vollständige Konferenzprogramm für das CX EMEA bekannt gegeben, das vom 22. bis 23. Juni 2022 in [...]
Press Release

New Research Unveiled At Forrester’s B2B Summit North America Urges CMOs To Redefine Marketing’s Mandate

May 2, 2022
B2B CMOs should drive alignment across the ecosystem to shape their company’s future AUSTIN, Texas, and CAMBRIDGE, Mass., May 2, 2022 — According to new research unveiled at Forrester’s (Nasdaq: FORR) B2B Summit North America, B2B CMOs are increasingly playing a critical role in driving sustainable and profitable growth for their companies. They are steering [...]