Insurance

Insurance was the stable, steady industry. Not anymore. Whether growing claims cost due to global warming weather events, the early stages of ride sharing shifting to a bolder mobility market, or the first impact of insurtech, the insurance industry will change. Risk models and competitive assumptions are aging out. What will the insurance industry look like and act like, and what choices made in the near term decide insurers’ fate in the long term?

Insurance Solutions

Staying In Front Of Mobility In Insurance

The Sharing Economy is upon us. Moment-in-time travel is slowly but surely replacing ownership culture. Ridesharing has moved from a novel experience to a base expectation. This disruption was mostly contained to taxi services; the next wave will have a more far-reaching impact. Insurance as we know it is in full-on change mode: customer demand policies that better fit use; technologies like AI that open new opportunities; and an emerging insurtech market and looming commerce platform players are set to change the rules and expectations. We have yet to see the implications of self-driving cars and how to think about, assign, and manage risk in that environment.

Learn More

Transforming The Claims Journey

Claims is a profound proof point — will you really protect the customer financially in times of duress? It is the basic purpose of insurers, but the factors affecting the financials of risk and protection are getting harder. Mobility complicates what was a rather simple model; global warming is already attacking bottom-line performance and turning risk models into antiques. Something has to give — and it can’t be turning back on the purpose of protecting customers. There needs to be a rethink of insurance claims so that protecting the customer and delivering bottom-line performance is not an unsolvable equation.

Learn More

Insurance Insights

BLOG

What’s Hot In Insurance Tech In 2019?

Read a preview of our “The Top Insurance Tech Trends To Watch In 2019” report.
Read More
BLOG

How Ping An Insurance Embraced Digital To Rewrite Its Business

China’s Ping An insurance company wedded digital technology with a renewed commitment to customer obsession. The investments were well worth it: They’ve increased revenue by 250%. We’ve listed the cornerstone initiatives that enabled this impressive growth.
Read More

 

How Mature Is Your CX Program?

Great CX requires excellence in six competencies.

How Mature Is Your CX Program?

Our Insurance Team

Ellen Carney

Ellen Carney

Principal Analyst

Oliwia Berdak

Principal Analyst

Huard Smith

VP, Principal Consultant

Managing Your Automation Portfolio — Get The Guide

Automation is a high-reward, high-risk play that will animate — or agitate — your employees and customers.

Download our complimentary guide to better govern and balance your automation portfolio.

Thank you!

Download the Guide

Ready to talk? Give us a call, or get in touch with us about becoming a client.
+44 (0) 2073 237741 (Europe)
+1 615-395-3401 (United States)
+65 6426 7006 (Asia)