Staying In Front Of Mobility In Insurance
The Sharing Economy is upon us. Moment-in-time travel is slowly but surely replacing ownership culture. Ridesharing has moved from a novel experience to a base expectation. This disruption was mostly contained to taxi services; the next wave will have a more far-reaching impact. Insurance as we know it is in full-on change mode: customer demand policies that better fit use; technologies like AI that open new opportunities; and an emerging insurtech market and looming commerce platform players are set to change the rules and expectations. We have yet to see the implications of self-driving cars and how to think about, assign, and manage risk in that environment.
Transforming The Claims Journey
Claims is a profound proof point — will you really protect the customer financially in times of duress? It is the basic purpose of insurers, but the factors affecting the financials of risk and protection are getting harder. Mobility complicates what was a rather simple model; global warming is already attacking bottom-line performance and turning risk models into antiques. Something has to give — and it can’t be turning back on the purpose of protecting customers. There needs to be a rethink of insurance claims so that protecting the customer and delivering bottom-line performance is not an unsolvable equation.
Auto And Home Insurer CX Inches Up Slightly In 2018
Seven auto and home insurers saw a statistically significant change to their CX Index scores in 2018. But insurers shouldn’t get too excited: most policyholders in the US saw little or no change in their experience.
Our Insurance Team
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