Research Access
A license entitles its holder to access Forrester’s research, data, and frameworks, attend webinars and engage with analysts, if applicable.
As part of our Terms of Use, you agree not to share your account information (i.e., username and password) or to otherwise allow others to access the Forrester platform using your account. Violations of this policy may result in suspension of your account. You are responsible for any activity that occurs through your account, and you agree to notify us immediately if anyone has accessed your account or obtained your password with or without your permission.
Courtesy Views are available with certain research subscriptions. If you have them as part of your services, you may access a limited amount of research outside your current subscription. License holders in our Forrester Decisions portfolio of products receive Courtesy Views as follows:
- Forrester Decisions VIP licenses include unlimited Courtesy Views to access content published in other Forrester Decisions services or other research products to which they do not subscribe.
- Forrester Decisions Leader and Team licenses include 20 Courtesy Views per contract year to access content published in other Forrester Decisions services or other research products to which they do not subscribe.
- Reader Access Plus licenses include 20 Courtesy Views per contract year to access content published in other research products to which they do not subscribe.
- Group Reader Access licenses include 10 Courtesy Views per contract year to access content published across all Forrester Decisions services or other research products to which they do not subscribe.
- Forrester Market Insights licenses include 10 Courtesy Views per contract year to access content published in other markets or other research products to which they do not subscribe.
License holders in certain heritage products also receive Courtesy Views as follows:
- Business Technology (BT) Research licenses include10 Courtesy Views per contract year to access content included in Marketing & Strategy (M&S) Research.
- M&S Research licenses include10 Courtesy Views per contract year to access content included in BT Research.
- Tech Industry (TI) Research and Age of the Customer (AoC) Research licenses do not include access to Courtesy Views.
Learn more on our Ways to Access Research page.
Research Sharing
Forrester licenses are intended for use by the license holder only. As part of our Terms Of Use, you agree not to download and share Forrester reports with non-licensed individuals or third parties. Sharing PDFs, printed reports, or similar copies of Forrester research with others – including other license holders – is prohibited.
Violation of any of the above rules – even if unintentional – may result in consequences for the license holder and/or the account, including but not limited to suspension of your license.
Any sharing of Forrester research must follow one of the allowed and approved methods below.
Sharing research with colleagues
To share an excerpt of a report or an image from a report on a limited basis: Consistent with the terms of your contract and our Terms of Use, clients may include a copy or slide of each scorecard, product comparison, spreadsheet, graphic, table, or portion of text less than a paragraph from the Research, such as reports or blogs, or less than a paragraph from an Izola response in internal presentations only, provided that all such citations adhere to the guidelines for citation of Forrester’s syndicated Research and contractual provisions. To cite more content or for external usage, please see our Citation Policy.
To share the full text of a report with a limited number of colleagues: Most Forrester Decisions and Forrester Market Insights licenses include the ability to share up to 10 reports with up to 25 colleagues within the same organization (per contract year), including those who do not have any active Forrester license. Recipients can access the full report including all content, images, and associated downloads, such as the PDF or Excel-, PowerPoint-, or Word-based tools or templates. This is initiated by a Forrester Decisions or Forrester Market Insights license holder via the Share button on any given report.
Forrester Age of the Customer Research, BT and M&S Research, and Technology Industry Research licenses include the ability to share up to four reports with up to four colleagues withing the same organization (per contract year), including those who do not have any active Forrester license.
To share the full text of a report with a large number of colleagues: Forrester clients can share a limited amount of Forrester research across the organization with a Reprints purchase (“Internal Reprint”). Forrester reports, webinars, or Forrester Wave™ reports can be purchased individually or as a package to be shared internally across your organization. There is no limit to the number of employees that can access an Internal Reprint. The Internal Reprint link will work for the duration of the 12-month license period. Contact your account manager for more information about purchasing an Internal Reprint.
Sharing research outside your organization
Citations: If you are looking to cite Forrester Research in external materials, Forrester permits a limited amount of our IP to be used in your own external materials. Our dedicated Citations team can help with the review and approval process. Please visit our Citation Policy and Citations FAQ for an overview of our process and policies.
External Reprints: Clients can share full reproductions and/or distributions of Research externally with a Reprints purchase. Companies can purchase External Reprints, or digital copies, of our published research reports to post on their websites or hard copies for physical distribution. You also may purchase an add-on allowing you to customize the introduction and specific sections of the External Reprint. Get answers to the most common questions we receive with the External Reprints FAQ. Contact your account manager for more information and licensing options.
Content Marketing: Forrester’s Consulting offerings allow for the creation of custom content that reaches your target buyers and fuels demand.
PDF usage
As part of our Terms of Service, you agree not to download and share Forrester reports with non-licensed individuals or third parties. Sharing PDFs, printed reports, or similar copies of Forrester research with others – including other license holders – is prohibited.
Downloaded PDFs may be used only by the license holder who downloaded them. License holders may only use downloaded PDFs while they have an active license. If an individual no longer has an active license, they must delete all electronic and physical copies of PDFs that they have downloaded.
Violation of any of the above rules – even if unintentional – may result in consequences for the license holder and/or the account, including but not limited to suspension of your license.
Learn more on our Ways to Share Research page.
Izola
Izola is Forrester’s genAI tool that lets you ask questions via a simple chat interface. You can ask it questions on your top initiatives and get answers based on the most relevant Forrester reports and blogs as well as a list of sources to dig into deeper.
Izola is only available to Forrester Decisions, Forrester Market Insights, Group Reader Access, and Reader Access Plus license holders. Izola is available via Forrester.com.
We will never sell or share any identifiable data you input into Izola. See our Artificial Intelligence Policy and Privacy Policy for more detail on the type of personal data and ways we collect and use the personal data you provide. To ensure that Izola provides accurate and useful answers to our users and otherwise improves the quality of our products and services, we may internally review questions submitted via Izola. As with any AI or search tool, please do not insert sensitive, personal or confidential information into Izola.
Forrester does not train our model on Izola inputs (the prompt submitted by an Izola user) or Izola outputs (the answer generated by Izola in response to the Izola user’s prompt). As mentioned above, relevant Forrester employees may review the questions submitted via Izola and the answers generated to ensure that Izola provides accurate and useful answers to our users and otherwise improve the quality of our products and services.
Responses from Izola are our Forrester Works similar to any other Forrester research content found on our site. Consistent with the terms of your contract and our sharing policy, licensed users may share up to a paragraph of text from an Izola answer for their internal presentation purposes only. Answers from Izola cannot be shared externally in any manner without our written consent. You can cite the underlying published research that Izola displays as part of the answer. Please seek our written approval, which will be granted or denied in accordance with our Citation Policy.
Learn more about Izola in our FAQ here.