Bobby Cameron, Vice President, Principal Analyst and Allen Bonde, Vice President, Research Director
In 2020, IT leaders have been put under more pressure than perhaps ever before. Pivoting to support a completely remote workforce on top of increased pressure to shift to digital business models has pushed many IT organizations to the edge.
In this episode of What It Means, we discuss Forrester’s future fit technology strategy with Vice Presidents Bobby Cameron and Allen Bonde and learn how it can help firms become more successful in uncertain times.
Cameron starts the discussion with a definition to level-set: Future fit technology is a customer-obsessed approach to technology that enables organizations to quickly reconfigure business structures and capabilities to meet future customer and employee needs with adaptivity, creativity, and resilience.
“We went out and looked at what the leaders have been doing during the pandemic and found they are accelerating their digital investments, driving improved customer experience and employee experience and looking to drive more ecosystem responsiveness,” says Cameron.
Cameron and Bonde also describe how the “three Ps” — platforms, practices, and partners — build the foundation of the future fit model and help firms reduce technical debt while building differentiation and shared accountability. From there, the discussion examines the role that adaptiveness, creativity, and resilience play in the future fit model.
There are also several real-world examples cited in the episode of companies that have taken the future fit approach to build shared accountability and expedite their digital transformation work.