What It Means: A Forrester podcast

The age of the customer isn’t a tagline — it’s a fundamental shift in the market that is forcing companies and executives to change course. In Forrester’s What It Means podcast, we’ll examine those changes, what they mean, and what executives can do about them.

Latest Episodes

Drive revenue with CX

USAA: Excellence In Mobile Banking

Forrester Vice President and Principal Analyst James McQuivey interviews two USAA employees — Christy Rogers, VP of digital strategy and content operations, and Shauna Brown, AVP of bank digital channels — on USAA’s success in mobile banking.  Featuring:…

May 31, 2018

Privacy, security & risk

The Zen Of Zero Trust

Forrester Principal Analyst Chase Cunningham explains Zero Trust: the concept behind the framework and how companies should implement it to protect their business. Featuring:…

April 26, 2018
Jennifer Isabella and Victor Milligan record an episode of What it means

Join hosts Jennifer Isabella and Victor Milligan each week for a conversation with thought leaders.