What It Means: A Forrester podcast

The age of the customer isn’t a tagline — it’s a fundamental shift in the market that is forcing companies and executives to change course. In Forrester’s What It Means podcast, we’ll examine those changes, what they mean, and what executives can do about them.

Latest Episodes

Drive revenue with CX

The Economics Of CX

Forrester Principal Analyst Maxie Schmidt-Subramanian reveals the powerful (potential) relationship between customer experience (CX) efforts and financial performance — as well as…

March 2, 2017
Jennifer Isabella and Victor Milligan record an episode of What it means

Join hosts Jennifer Isabella and Victor Milligan each week for a conversation with thought leaders.