Featured Blogs

Loyal customers can help in a crisis, but don’t make customer advocates your crisis communications plan.

We’ve Been Building The Foundation For 40 Years A year ago, I wrote about the graphic future of IT management — IT management platforms converging on graph architectures to create a digital twin of the IT organization. The governance question I raised: Who owns this graph? Nine months later (December 2025), Foundation Capital declared that […]

The ability to identify sensitive data in your organization, gain visibility into where it is located, and tag it to inform controls for data access, data use, and the data’s lifecycle underpins your efforts to protect that data. Sensitive data discovery and classification is foundational for Zero Trust data security, privacy, and AI governance. The […]

Customer success teams have never been short of data. Health scores, product usage, sentiment signals, and relationship context exist across systems — but turning that data into insight and timely action has required human stitching, manual judgment, and constant coordination. Gainsight’s recent introduction of its Model Context Protocol (MCP) matters because it collapses that gap. The promise of MCP isn’t to just […]

We attended IBM APAC Analyst Insights 2026 event in Bengaluru this week. The event surfaced a thesis worth examining: Digital sovereignty, the rise of agentic AI, and cybersecurity are converging in ways that favor vendors with broad, integrated stacks. IBM is making an aggressive play across all three. Here’s what tech leaders should take away […]

For years, cyber insurance relied on generic war exclusions that rarely shaped enterprise decisions. That changed when NotPetya, a Russia‑linked attack, caused billions in collateral damage in a blast radius of unrelated but affected organizations and triggered prolonged legal battles over whether traditional war clauses applied to cyber events. The result was landmark settlements for […]

I didn’t wake up last Saturday morning planning to rethink my OpenClaw infrastructure and cost model. Then I got an email from Anthropic. It was short, polite, and to the point: Third‑party harnesses like OpenClaw would no longer be covered under my Claude Max subscription. Continued use would incur additional charges. Capacity constraints. Core products […]

At the HP Imagine 2026 event, HP made one thing clear: It no longer wants to be seen as a device company. It’s positioning itself as a future-of-work platform provider — one that connects devices, software, security, and workflows into a single, AI-orchestrated employee experience. It’s a bold shift but a necessary one. The problem […]

What if CX leaders could stop guessing what stakeholders want and instead ask a single structured prompt: “If you knew __ about customers, what would you do?” In this episode, we dig into the benefits of asking this question with Senior Analyst Colleen Fazio.

Banks believe they understand small business risk. They don’t — what they actually understand is paperwork. Every day, revenue‑generating small businesses are declined, downgraded, or quietly pushed away — not because they are unstable but because they don’t resemble the customers that banking systems were designed to recognize. Each rejection reinforces a costly illusion: that […]

Anthropic, along with 11 other companies, recently announced Project Glasswing — an initiative that aims to secure software in the wake of advances in AI capabilities, most notably Anthropic’s Claude Mythos Preview frontier model. Project Glasswing is made up of a who’s who of tech companies, cybersecurity vendors, and others: Amazon Web Services, Anthropic, Apple, […]

Learn how Forrester’s total experience model elevates brand and CX strategy by revealing the drivers behind acquisition, retention, and revenue. 

Is your go‑to‑market (GTM) strategy still too product‑centric or “inside‑out”? Are critical GTM decisions being made without data? Are you targeting the same segments and buyers you always have just because you don’t know what might be better? If any of that sounds familiar, join Barbara Winters and me at our B2B Summit workshop, “Use […]

Powered by purpose and buoyed by splashy marketing, it seemed destined for greatness. But economics and profitability always have the final word.

In 1929, astronomer Edwin Hubble discovered something unsettling. The universe isn’t static; it’s expanding everywhere, simultaneously, at every scale. His simple equation (Hubble’s law) shows that galaxies are accelerating away from each other, and the farther they are, the faster they recede. Eventually, galaxies become so distant that they cross our observable horizon entirely — […]

Marketing teams invest heavily in annual planning — but once execution begins, reality starts to drift from it. Learn how a marketing plan of record can help teams stay focused.

The gap between what buyers need and what content delivers is becoming more consequential. Learn how leading teams build credible, proof-based content in an AI-driven buying environment.

At B2B Summit, learn how to move beyond static frameworks and instead, develop dynamic, decision‑driving assets.