Featured Blogs

Blog

Take Control Of Your AI Voyage — Your Customers Deserve It

Sharyn Leaver April 2, 2026
AI represents a once-in-a-generation opportunity to redefine customer value and establish durable differentiation. Experimentation had its moment — what’s required now is committed leadership, sharper customer focus, and a clear sense of purpose.
Blog

Have We Turned The Corner On CX Quality?

Pete Jacques 3 hours ago
While North America shows early signs of recovery following the last few years of decline, the picture elsewhere remains less clear. Read the main takeaways from our 2026 global Customer Experience Index rankings.
Blog

Forrester’s 2026 BX Index™ Rankings: North American Brands Make Gains; Europe And Asia Are More Constrained

Dipanjan Chatterjee 3 hours ago
Forrester’s 2026 Brand Experience Index reveals where brand perception is strengthening and where it’s stalling. Read about the high-level shifts across regions and industries this year.

Your Buyers Use AI Search — Here’s How To Stay Visible

Ninety-four percent of B2B buyers now use AI in purchasing, making traditional SEO outdated. Discover how answer engine optimization (AEO) can help your content stand out in a zero-click, AI-driven world.

Blog

Unlock Your AI Opportunity At Forrester’s AI Forums

Sharyn Leaver 4 days ago
Join us in Singapore or Sydney to learn how to turn AI momentum into measurable advantage. Our AI Forums are geared toward technology, security, marketing, and customer experience leaders and teams.
Blog

The State Of Agentic Commerce In Mid-2026

Emily Pfeiffer May 28, 2026
AI shopping assistants aren't buying groceries autonomously... yet. But digital leaders cannot afford to ignore digital commerce. The time is now to build your strategy.
Blog

If Your Employees Aren’t Ready For AI, Neither Is Your Business

Jobina Gonsalves May 28, 2026
Success with AI rests on having a workforce that’s equipped and excited to use it. Forrester’s recent experience launching an AI learning program offers some valuable lessons.

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Blog

Agentic Software Development Takes The Lead: From Code Assistants To Orchestrated SDLC Agents

Diego Lo Giudice 8 minutes ago
So far in 2026, software development has already crossed a clear threshold. Generative AI is no longer just helping developers to write code faster; it is reshaping how software is planned, built, tested, and delivered. Forrester’s recent report on The State Of Agentic Software Development 2026 shows that TuringBots are now becoming agentic, and are […]
Blog

Money20/20 Europe 2026: Intelligent Finance Takes Shape

Aurelie L'Hostis 1 hour ago
Money20/20 Europe 2026 reveals how agentic AI, programmable money, and trust are reshaping finance into an intelligent, AI‑driven ecosystem.
Blog

A New Case For B2B Review Sites Has Entered The Chat

Amy Bills 3 hours ago
B2B review sites have long been part of the B2B marketing toolkit. Now, review-site relationships have taken on another use case: answer engine optimization.
Blog

What AI Really Means For Design (No, You Shouldn’t Fire Your Designers)

Gina Bhawalkar 3 hours ago
Learn how AI is transforming — not replacing — human-centered design, accelerating workflows, and helping teams deliver better customer experiences.
Blog

Developer Relations Is Not (Just) Marketing

Andrew Cornwall 3 days ago
If you’ve got a product that’s aimed at developers but consider developer relations as solely a marketing function, you’re making a mistake. You might find: Competitors appear to have insights that your marketing team misses. Your products lack key features compared to others on the market while you spend time building things that your metrics […]
Podcast

Embrace The AI Innovation Lifecycle

The CX Cast 3 days ago
AI makes it easy to generate ideas. The hard part is deciding which ones deserve investment. In this episode of CX Cast, Forrester Principal Analyst Manuel Geitz joins Angelina and Martin to unpack how AI is fundamentally reshaping the innovation lifecycle from ideation to commercialization. Manuel explains why AI’s real advantage isn’t speed or scale, but […]
Blog

Strategy: Batteries Required, Discipline Sold Separately (Part 2)

Joseph Schiavone 4 days ago
Welcome back! Last time, we cracked open the box and discovered that the “strategy” was really a stack of inherited decisions, held together with assumptions, good intentions, a few layers of duct tape, and the occasional vendor relationship nobody can fully explain. We watched it come apart under a divestiture, get reassembled in real time, […]
Blog

The State Of Agentic AI In 2026: Companies Are Chasing, Few Are Catching

Brian Hopkins 5 days ago
Most enterprises are chasing agentic AI; almost none have caught it. Forrester’s report, “The State Of Agentic AI, 2026,” digs into why investment isn’t turning into scale, why orchestration and governance lag ambition, and what separates the companies pulling ahead.
Blog

Move Over, WAF: The Web Application Protection Platform Takes Over

Sandy Carielli 5 days ago
For years, the web application firewall (WAF) has been a foundational control for protecting customer‑facing digital experiences. It started as a compliance-driven application security tool that filtered malicious traffic, blocked common exploits, and provided a last line of defense in front of web applications. But the way applications are built, deployed, and attacked has fundamentally […]
Blog

Microsoft Build 2026: Pushing The Frontier With A More Opinionated AI Playbook

Chris Gardner 5 days ago
Microsoft didn’t fail to bring out the big guns at this year’s Build conference. From Satya Nadella conversing with Jensen Huang (remotely) on stage to in-depth sessions around managing and securing agentic workflows, Microsoft clearly learned from past events. Gone were fictional company demos and the indecisive advice of “We’ll figure out what developers should […]
Blog

Anthropic’s Proposed IPO Will Change The Economics Of Enterprise AI

Mike Gualtieri 5 days ago
Anthropic has confidentially filed its S‑1 for a proposed IPO. On the surface, early investors, VCs, and late-stage backers are likely planning the biggest AI liquidity party of 2026. The company already has more money than it can spend after a fresh $65 billion Series H round at a $965 billion post-money valuation (nearly $1 […]
Blog

AI Is Forging A New RevOps Identity

Anthony McPartlin 5 days ago
Most conversations about AI in revenue operations (RevOps) focus on efficiency, automation, and scale. Those benefits are real, but they’re not the most profound change AI is bringing to RevOps. The deeper shift is personal. AI Changes What It Feels Like To Do Your Job AI isn’t just changing what RevOps teams do. It’s changing […]

Build A Security Org For The Future

Download our guide to help CISOs prove business value, win budget, and reduce burnout. Use our actionable framework to align security with enterprise goals, justify funding, and lead a high-performing team.

Blog

Build Meaning Before Machines: Why Semantics, Ontologies, And Knowledge Graphs Matter For Agentic AI

Boris Evelson 6 days ago
Agentic AI is exposing a foundational gap in most enterprise data strategies: Data without meaning is unusable for autonomous systems. Agents don’t just retrieve data — they interpret, decide, and act. Without explicit context, they guess. And when agents guess, they get joins wrong, misinterpret metrics, and act on flawed assumptions. This is why ontologies, […]
Blog

Red Hat Summit 2026: Can Red Hat Win Its Claim As The Hybrid AI Control Plane?

Naveen Chhabra 6 days ago
At Red Hat Summit 2026, the company outlined its ambition to become the central control layer for hybrid AI environments spanning infrastructure, models, and agents. While the vision is increasingly supported by product direction, enterprises must critically assess how to turn it into practical architectures and measurable outcomes.
Blog

Ad Creative Is A Technology Problem And Opportunity

Nikhil Lai 6 days ago
The market for creative advertising technologies should have boomed by now. Despite waves of innovation, it has struggled to translate technological promise into business outcomes. Its potential remains highly significant but constrained by cultural disconnects between creative and media subject matter experts (SMEs) and intransigent bottlenecks in creative and media processes. The market appeared poised […]
Blog

The State Of Portfolio And Product Marketing In 2026

Nicky Briggs 6 days ago
Portfolio and product marketing teams aren’t failing because of capability gaps; they’re failing because of structure, according to our latest research report, The State Of Portfolio And Product Marketing In 2026. The newly released study found that, as organizations centralize budgets at the same time as embedding portfolio and product marketing teams further into business […]
Blog

Miro’s Big Bet: Can A Whiteboard Company Become The AI Decisioning Layer For The Enterprise?

Margo Visitacion 7 days ago
At its Canvas 26 conference, Miro claimed that it’s no longer in the whiteboard business. Instead, it wants to become the collaborative decision-making layer for the agentic enterprise. That’s bold and ambitious repositioning and, potentially, timely. As the cost of intelligence is plummeting, the amount of work organizations can generate is increasing significantly — you […]
Blog

Agents Are In The Aisle: The 2026 NRF APAC Innovators To Watch

Sucharita Kodali 7 days ago
The 2026 National Retail Federation APAC Innovators Showcase spotlights technology companies transforming how retailers operate and how consumers shop. Learn more about these companies.
Blog

Italy’s B2B Marketing Challenge Is Not Strategy — It’s Focus And Alignment

Christina Schmitt June 1, 2026
Italian B2B marketing has clarity on strategy but struggles to execute. Misaligned budgets, goals, and campaigns are limiting impact and preventing growth at scale.
Blog

If Buyers Change How They Search, Marketing Must Change How It Shows Up

Christina Schmitt June 1, 2026
B2B buyers are not searching the way they used to. They rely less on traditional discovery paths and more on AI-driven answers, curated sources, and trusted signals. Evaluation is happening earlier, faster, and often without direct interaction. Marketing has not fully caught up. With 87% of B2B buyers selecting “generative AI conversational search tool” as a meaningful interaction, it ranks […]
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