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Introducing Forrester AI Access: Equipping Organizations With Trusted Insights To Act Fast

Carrie Johnson September 9, 2025
Forrester AI Access is an important milestone in our AI journey, beginning with our 2023 launch of Izola. With AI Access, organizations can validate ideas, innovate, and make smarter decisions faster.
Podcast

H-1B Visa Changes, Agentic Commerce, Optimizing Customer Reviews

What It Means 17 hours ago
Heading into the fourth quarter, there are no signs of a slowdown in developments that will keep business and technology leaders on their toes. This episode dives into the latest impacts of geopolitics on the tech industry and AI’s impact on commerce and buying networks.
Blog

Predictions 2026: Cybersecurity And Risk Leaders Grapple With New Tech And Geopolitical Threats

Paddy Harrington 2 days ago
In 2026, continued political instability coupled with technological advancements being used by cybercriminals will force cybersecurity and risk leaders to adapt their defensive technologies and prepare their workforce for big shifts. Find out more in our 2026 predictions for cybersecurity and risk.

The Countdown To 2026 Predictions Has Begun

Don’t miss your chance to lead with confidence. Get early access to Forrester’s expert guidance across marketing, CX, digital, tech, and security.

Blog

How Accurate Were Our Predictions For 2025?

Sharyn Leaver 2 days ago
Predictions season is here, and our research teams have been hard at work formulating and fine-tuning their calls for 2026. But before we release our 2026 predictions, here’s a review of some of the “hits” and “misses” from our 2025 predictions.
Blog

Wisdom And Books From The Board Of Clients

George Colony 6 days ago
Forrester's recent Board of Clients meeting was one of the most creative and dynamic in its history — not surprising given that we're living in the emerging world of AI. Members shared their tips for staying grounded and what they're reading right now.
Blog

The Odyssey Ahead: B2C Marketers, Prepare Now For Agentic AI

Joe Stanhope September 25, 2025
Just as marketers started experimenting with new genAI features when they emerged, agentic AI has arrived — and signals the next round of transformative marketing capabilities.

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Zero-Click Search Comes For Checkout: Agentic Commerce Automates Retail’s Next Frontier

Nikhil Lai 27 minutes ago
Agentic commerce is spreading. OpenAI just launched Instant Checkout, akin to Perplexity’s Buy With Pro, offering shoppers conversational shopping from curiosity to checkout without redirecting consumers to merchants’ sites. Instant Checkout enables free and paid ChatGPT users across the US to purchase directly from Etsy sellers on ChatGPT’s interface. A partnership with Shopify merchants is […]
Blog

Build Your Foundation First: The Hard Truth About Successful AI Deployments

Katie Linford 2 hours ago
AI can improve efficiency for GTM teams, but only if core processes are in place. This blog explores how to identify and fix issues like siloed workflows, disconnected systems, and inconsistent data, so AI can deliver real impact instead of amplifying inefficiencies.

Master Risk And Lead Through Uncertainty

Attend our Security & Risk Summit to get insider access to frameworks and tools that help security professionals navigate AI attacks, understand quantum risks, and redefine resilience.

Blog

Operational Excellence Starts With Truth and Tracking

Joe Cicman 2 hours ago
Even well-designed systems can work against you. Just ask the orthopedics division of a life sciences medical device company that found itself in a downward spiral — not because its people weren’t trying, but because its systems were silently sabotaging them. This is the case study of how a tiger team turned dysfunction into dominance. […]
Blog

Ensure Your Consumer Personalization Vision Is 20/20

Jessica Liu 2 hours ago
Clients often ask us, “What are personalization best practices?” But depending on the organization, the word “personalization” can mean very different things. “Personalization” is multifaceted and needs a qualifier such as personalization initiatives, personalization programs, personalization capabilities, personalized tactics, personalized interactions, personalized moments, consumer personalization, or business personalization. Forrester definies personalization as:  The use of […]
Blog

From Keywords to Context: Impact and Opportunity for AI-Powered Search in B2B Marketing

Jessie Johnson 2 hours ago
AI-powered search is rapidly reshaping how B2B buyers discover, evaluate, and engage with providers during the purchasing process and postsale experience. Today’s buyers ask questions that require more than simple keyword matches. They expect modern search environments—from generative AI-based answer engines to AI agents—to understand their intent and deliver responses that are contextually relevant, credible, […]
Blog

AI With No Lies: My Message At FedTalks 2025

Michael Facemire 8 hours ago
How can AI become your organization’s superpower? Find out in this review of FedTalks 2025, the largest annual gathering of federal government leaders, C-level executives, tech innovators, and public-sector change-makers.
Video

Agentic Commerce? Conversational Commerce? The Future Of Owned Digital Shopping Experiences

Emily Pfeiffer 1 day ago

What It Means: A Forrester Podcast

New format. New topics. Same trusted insights from Forrester analysts.

Blog

US Federal CX Dodges Declines Impacting Other Sectors

Colleen Fazio 1 day ago
Forrester’s 2025 CX Index shows US federal agencies outperforming utilities — but overall CX stagnating. Read the full report for agency insights.
Blog

Predictions 2026: Marketing Agencies Resign Their Agency

Jay Pattisall 2 days ago
By the end of the coming year, marketing agencies will have materially changed. For CMOs, agencies will no longer act solely as your agents but also as owners of solutions, resellers of technology partnerships, and developers of emerging capabilities.
Blog

How To Build AI Red Teams That Actually Work

Jeff Pollard 2 days ago
AI red teaming blends offensive security tactics with safety evaluations for bias, toxicity, and reputational harm. It’s messy, fragmented and, most of all, necessary. Get six tips to get started on an AI red team that actually works in this preview of our upcoming Security & Risk Summit.
Blog

The Circular Economy: The White Knight Of IT Sustainability In Recycled Armor

Abhijit Sunil 2 days ago
Circular economy initiatives often lack a holistic approach, leading to varied interpretations and applications. Learn the six key components that play a crucial role in applying circular economy principles in IT.
Blog

AI: Our Modern-Day Cyrano

Brendan Witcher 2 days ago
Like Cyrano, AI often acts as the unseen ghostwriter, strategist, or partner, offering insights or phrasing that feel more articulate and persuasive than our own. But, as in the play, this arrangement introduces social complexities, ethical dilemmas, and maybe even heartbreak.

The Insight-Packed Summit Tech Leaders Can’t Miss   

Tackle AI-led tech disruption, global volatility, and skyrocketing costs at Forrester’s Technology & Innovation Summits. Gain skills, practices, and platforms to fuel innovation and drive results.

Blog

CX Cast Roundup, September 2025: Change, Mobility, And The Future Of CX Talent

Martin Gill 2 days ago
This month on The CX Cast, we explored the realities of leading customer experience in a rapidly evolving world. From reimagining mobility to fixing change management failures and even preparing the next generation of CX leaders, as always, we provide practical advice you can apply today. Here’s what you missed and why you should catch […]
Blog

How UCL Is Preparing Future CX Leaders For The AI Age

Martin Gill 3 days ago
AI is transforming the skills that CX professionals need to succeed. Discover how University College London prepares future CX leaders for an AI-driven world with practical skills, real projects, and lifelong learning strategies.
Podcast

422: Educating Future CX Pros

The CX Cast 3 days ago
Martin is joined by Debra Eddy, guest lecturer at University College London (UCL), to discuss how universities are preparing the next generation of CX leaders. Debra shares her journey from fast-moving consumer goods marketing to academia, and how UCL builds real-world skills and employability for students while adapting to changes brought by AI.
Blog

Conversational AI And Anticipatory Insights — What’s New In Australian Mobile Banking In 2025

Zhi Ying Barry 3 days ago
Mobile banking is now the primary channel for Australian online adults. Learn how Australia’s four biggest banks are adapting to meet the mobile banking needs of their customers.
Blog

Cogeneration For The Next Generation Of Data Centers

Alvin Nguyen 3 days ago
To meet rising energy demands without overwhelming traditional power grids, data centers are exploring more efficient and sustainable energy solutions, such as cogeneration — aka combined heat and power (CHP). Learn three of the key benefits of CHP in this post.
Blog

Too Big To Fail, Cyber Edition

Jess Burn 3 days ago
Why did the UK government extend a £1.5 billion guaranteed loan to Jaguar Land Rover after a debilitating ransomware attack? And what can your security team learn from it? Find out in this post.
Blog

Minimum Viable Sovereignty: A Smarter Path For Tech Leaders

Dario Maisto 3 days ago
Sovereignty is no longer optional. Geopolitical tensions, tariffs, and regulatory pressures have made digital sovereignty a permanent concern for tech leaders. But chasing full sovereignty across your IT stack can lead to decision paralysis, ballooning costs, and operational complexity. Instead, organizations should aim for what Forrester calls minimum viable sovereignty — a pragmatic, risk-based approach […]
Blog

The Evolving DAM Landscape: From System Of Record To System Of Action

Phyllis Davidson 3 days ago
Read highlights from the Forrester report, “The Digital Asset Management Systems Landscape, Q3 2025,” which covers how organizations use DAM systems to deliver cost-effective and performant digital experiences, democratize content access and transformation, and secure and extend brand value.
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