Featured Blogs

Start-Up Boston Week (SBW) 2025, now in its ninth year, is an annual conference focused on facilitating “connection, learning, inspiration, and collaboration within the start-up community.” According to the Venture Capital Initiative out of Stanford University, Massachusetts produced the third most unicorn start-ups (52) from 2021-2024, only behind California (358) and New York (137). And with […]

When was the last time you saw someone on a unicycle trying to juggle a few bottles? Have you ever tried it? Sure, looks impossible, right? This is a familiar sight for technology leaders because that is the nature of their everyday existence. Deploying new capabilities? Managing cyber threats? Project running over budget? Just lost […]

In 2019, former CX Cast co-hosts Sam Stern and Jenny Wise brought Jason Bradshaw, then-Chief Customer Officer at Volkswagen Group Australia, to discuss customer and employee experiences. As Angelina notes in the introduction, Jason shares a brief autobiography that highlights where his passion for service began. The interview explores the connection between exceptional employee and customer experiences, emphasizing genuinely caring for both groups is essential to achieve business returns from CX improvements.

The “Halting International Relocation of Employment” HIRE Act, if passed, will have dramatic implications on organizations’ outsourcing strategies and vendor agreements. It was introduced in the US Senate in early September and it is still in a very early legislative stage. It proposes a 25% excise tax on outsourcing and eliminates the foreign service provider […]

Now Live: The Commerce Services Landscape, Q3 2025 Commerce transformations are no longer multi-million-dollar commerce technology implementations. Rather, they focus on designing and running new strategies that further activate existing commerce tech investments. Commerce services providers are fusing services, software, AI technologies, and new alliances to help enterprise leaders finally solve the age-old challenges: fragmented […]

You’ve heard the stories. “More than a quarter of all new code at Google is generated by AI,” boasts Sundar Pichai. “Twenty or thirty percent of [Microsoft’s] code … is written by software,” Satya Nadella proclaims. At the same time, companies seem to be freezing hiring — or outright firing — their developers. All of […]

Forrester analysts visited the IAA-Mobility trade show in Munich this year. Here's some of what they saw, and some of what they missed.

The smart glasses category remains niche, but expect competition to heat up soon.

At the fifth Tencent Cloud International Summit, as part of the company’s wider Global Digital Ecosystem Summit in Shenzhen, Tencent made its strategic direction clear: It is accelerating two engines to drive future growth.

Learn the four key announcements that underscore Box’s commitment to AI and what they mean for Box customers.

A hospital’s physical infrastructure is often outdated and incompatible with digital technologies, sustainability goals, and easy navigation. Find out what a smart hospital can look like and what steps healthcare facilities can take now.

The 10th annual Splunk .conf took place in Boston recently. From the opening keynote to various new product releases and enhancements, get a full review of the event in this post.

Read this Forrester blog for an overview of the NRF Europe Innovators Showcase highlighting retail technology vendors that are making headlines.

In this research, we identify the top priorities that matter to our clients in APAC and EMEA, based on hundreds of requests for guidance from our security and risk Forrester Decisions clients in the first half of 2025.

Three recently revealed software supply chain attacks are a reminder of how attackers probe for any weakness in a supply chain, including smaller entities, to target larger enterprises. Find out how you can learn from these attacks to strengthen your supply chains.

Details have been trickling out about a security issue in Salesloft’s Drift product. Find out what data was compromised and what actions you can take to reduce the threat to your business.

One of advertisers’ greatest challenges with TV advertising is “streaming TV’s high CPMs,” according to Forrester’s Q2 2025 CMO Pulse Survey. Find out why TV advertising’s sellers benefit at TV buyers’ expense and how consumers are caught in the middle.

To remedy Google’s monopoly in search, Judge Amit Mehta ruled that Google merely has to share limited search data with rivals and stop making exclusive deals for Google’s preferential placement on devices. Find out what this means for marketers.

Explore the top digital analytics solutions of 2025 in the Forrester Wave™. Discover key trends, such as generative AI, data integration, and holistic insights.