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Our latest evaluation of workforce identity security providers, The Forrester Wave™: Workforce Identity Security Platforms, Q2 2026, is now available! Workforce identity security is now a strategic pillar of modern cybersecurity, driven by the expansion of nonhuman identities, increasingly sophisticated identity‑based attacks, and the operational demands of Zero Trust. Organizations already grappling with identity sprawl […]
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I’m Joe Schiavone. Last time, we talked about roadmaps, remember? The best ones are built to come apart on purpose and the goalposts are already moving while you’re still drawing the diagram. A bunch of you reached out after that one (thank you, by the way), and the question that kept landing in my inbox was […]
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The Forrester Wave™: Document Mining And Analytics Platforms (DMAP), Q2 2026 highlights a market that is broad, fragmented, and rapidly evolving — where success depends less on vendor selection alone and more on precise alignment to use cases, document types, and architectural choices. While innovation around agentic AI and LLMs is accelerating, most organizations are […]
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Stripe announced 288 products at Sessions 2026. Impressive on its own — but what struck me more was the thesis holding them together: Payments are evolving from transaction infrastructure for humans into programmable, continuous infrastructure for machines. Stripe is aligning its platform to support this shift. Three moves — stablecoins, streaming payments, and Stripe Radar […]
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Campaigns keep shipping. Dashboards keep glowing. But scratch the surface and a harder truth emerges: Many teams repeat last year’s playbooks while markets, buyers, and channels move faster than they do. The risk is not doing too little. It is learning too slowly. That risk is rising. The majority of firms now default to playing it safe, […]
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At B2B Summit North America 2026, I had the distinct privilege to interview Meredith Winczewski, CMO for industrial automation at Honeywell. It was an engaging conversation that unpacked the transformation she led: shifting from a product-centric to an audience-focused go-to-market (GTM) approach. The Breaking Point: When Product-Centric GTM Stops Working Honeywell’s transformation started with a familiar challenge: a complex portfolio of offerings to support with […]
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Publicis Groupe has agreed to acquire data collaboration and identity resolution firm LiveRamp for $2.55 billion in a move aimed to expand the agency holding company’s artificial intelligence offering. The transaction is expected to close by the end of 2026, following the customary regulatory and shareholder approvals. Publicis will operate LiveRamp as an independent company […]
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Back in October of last year, we blogged about Qualtrics’ planned acquisition of Press Ganey Forsta and what that would mean for clients of Qualtrics, Press Ganey (PG) Forsta, and InMoment, both inside and outside of the healthcare industry. Now that the deal is done, $6.75 billion later, there’s even more to discuss, so let’s […]
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Forrester predicts that by 2030, AI will cause 49% of current customer service jobs to disappear. We already see contact centers streamlining their organizational structures to have fewer team leads. AI is replacing coaching and scheduling jobs. When this happens, the human workforce’s core mandate shifts from reactively interacting with customers directly to managing the […]
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Three weeks ago, the SAP API Policy v.4.2026a looked like a legal document with no enforcement infrastructure. After Sapphire 2026, it looks like a strategy with a product line attached. CIOs running SAP have three weeks until June 9 enforcement begins, and the destination the policy redirects you to is now fully visible. The policy […]
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AI answer engines are creating a visibility vacuum, forcing a shift from traffic to regaining insight, accountability, and alignment.
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In 2026, energy and geopolitical headwinds will weigh on European economic growth. Learn more to understand the outlook and implications.
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The Next Millennial Domino Falls When reports emerged that SHEIN had acquired Everlane, the other shoe dropped. Like the recently departed Allbirds, Everlane was once the poster child for a new kind of Millennial consumerism. It promised radical transparency, clean design, ethical sourcing, and a rejection of disposable fashion culture. Along with a generation of […]
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If You Think CX Is Fading, You’re Looking In The Wrong Places I work with CX executives across top financial services firms in North America — and what I see lately is a function getting sharper, more accountable, and more embedded in the business. Here are three shifts that stand out so far in 2026: […]
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Mixed signals are emanating from the blockchain world: On the one hand, in March, we saw the publication of the paper, Securing Elliptic Curve Cryptocurrencies against Quantum Vulnerabilities: Resource Estimates and Mitigations, the authors of which include a member of the core Ethereum team; Solana also updated its quantum-safety roadmap in April. Forward to May, […]
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Celonis just announced its intention to acquire Ikigai Labs, a San Francisco-based start-up focusing on AI-powered decision intelligence. Ikigai Labs specializes in software for complex forecasting scenarios based on large graphical models, working closely also with the Massachusetts Institute of Technology (MIT). This acquisition will bring together Celonis’ process intelligence graph technology with Ikigai Labs’ […]
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Anthropic’s latest move — agent templates for various finance and client coverage functions — is part of a broader trend toward more intelligent, largely autonomous, and context-aware multiagent systems that are redefining the financial services industry’s digital operating models. By right, Anthropic is just following its growth playbook by creating industry-grade applications it can “sell” […]
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Global AI adoption presents communication service providers (CSPs) with a rare opportunity to transform and unlock new growth. In my latest report, The Dawn Of AI-Powered Telcos, I examine how leading telecom operators are responding to current trends by entering the AI infrastructure race and becoming AI‑powered from the core. They’re achieving this by pushing […]
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Retail banks are moving fast on AI in 2026: Budgets are growing, roadmaps are packed, and internal momentum is real. Customer loyalty, however, is not — and the disconnect is becoming harder to ignore. AI adoption is accelerating across retail banking, yet differentiation keeps slipping and relationships continue to thin. This isn’t because AI isn’t […]
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As enterprises move from copilots to agentic AI, they are no longer constrained by model selection; rather, they are limited by governed activation of business data. SAP’s planned acquisitions of Dremio and Prior Labs signal an effort to position SAP Business Data Cloud (BDC) as an AI data control plane. With these arrows in the […]
