I would like to welcome you to the "Modern Service Delivery" playbook.  In this playbook, we are researching how you can take your tech operations team and transform it into a modern operations team.  You know already that in the age of the customer, I&O must transform to support businesses by accelerating the speed of service delivery, enabling capacity when and where needed and improving customers and employee experience.  You  must buddy up with your application development team!  Get used to a new way of working.  That gets me to the point of this blog – CALMSS!  Yes – you are reading this right.  CALMSS is not just a scramble of words – it is a fine assessment of characteristics with the purpose of describing a methodology.  The first acronym – CAMS (Culture, Automation, Measurement, Sharing) was coined by John Willis and Damon Edwards in 2010 in the first US based Devopsdays in Mountain View, California.  Later on the “L” for lean was added by Jez Humble.  We at Forrester have added an additional “S” for sourcing as we believe that DevOps must be supported with a solid sourcing strategy to extend the ecosystem.  This then brings us to the arcronym of CALMSS.

After a great conversation with Patrick Debois  – godfather of DevOps – we are working on a Forrester CALMSS research report (publishing April 2015) where we list what we think are the characteristics of each letter that supports measurement at individual, project, intra-company and inter-company levels.  We will be focusing in our playbook on the project level so that you can measure and benchmark yourselves.    

If you are adopting CALMSS, CALMS or CAMS let us know as we would love to insert your experiences and learning.  Simply send an email to me at eoehrlich@forrester.com or our Modern Service Delivery playbook lead Amy DeMartine at ademartine@forrester.com .