A Recession Looms — How Will You Keep Experience In Focus?
In this short video, I ask a simple question with no simple answer: How can customer service organizations avoid wild swings between a focus on experience and a focus on efficiency if macroeconomic conditions deteriorate?
Let me know your thoughts on what your organization is doing to avoid this oft-repeated behavior. Email me at firstname.lastname@example.org. And if you have more questions, reach out via inquiry.