Amanda LeClair

Analyst

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Amanda LeClair

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Does Atrify Signal The Atrophy Of GDSN? Decoding The 1WorldSync Acquisition

Amanda LeClair August 5, 2019
“Product data is the lifeblood of many large enterprises. For manufacturers and CPG companies, the efficiency of the product supply and distribution chain may be their one and only true differentiator,” Forrester wrote in 2009. Ten years later, it’s still true, and data synchronization is the means to connect that data outside your org to […]
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Introducing The DT&I Forum Experience Zone

Amanda LeClair April 30, 2019
With Forrester’s Digital Transformation & Innovation 2019 Forum in Chicago right around the corner, I’m happy to introduce something new this year on the sponsor floor: the Experience Zone. What is it? The Experience Zone is an opportunity to play around and interact directly with solutions that leverage some of the emerging technologies, like AI and video recognition, that […]
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VIDEO

What Accenture’s Droga5 Acquisition Means For The Tech Services Market: FORR/3 Video

Amanda LeClair April 25, 2019
I am happy to introduce the very first FORR/3 episode! In this episode, Nick Barber and I discuss Accenture’s recent acquisition of the creative agency Droga5, what this means, and how it reflects some of the broader trends I see in the tech services market.
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The Good, The Bad, And The Ugly Of Office Design

Amanda LeClair April 11, 2019
Much of my research on Agile team working, developer spaces, and innovation labs is guided by my strong belief that even in the face of seemingly insurmountable problems, there are small changes within your control that you can make to just get started (whoever you are, whatever role you’re in). Part of those changes can […]
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If You Can’t Beat ‘Em, Buy ‘Em

Amanda LeClair April 1, 2019
The lines between agencies, consultancies, and tech services firms are continuing to blur. This convergence is driven in part by an acquisition-heavy strategy. Like in 2017, the last year of acquisitions saw cloud and agency capabilities as most in demand. But what does this mean for buyers? Your go-to boutique agency may (soon) be part […]
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Getting On The S/4 Bandwagon (Or Not)

Amanda LeClair March 21, 2019
Historically, SAP has not been as renowned for innovation as some of its pure SaaS competitors, like Salesforce. But between a steady stream of SaaS (and now data) acquisitions, a notable and ongoing effort to simplify the product portfolio, and clear messaging around marrying the X (experience) and O (operations), SAP’s own digital revolution is […]
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The Top Mistakes That Will Haunt Your Digital Projects

Amanda LeClair October 31, 2018
I’ve been waiting for today to use a Halloween-themed title to promote a topic Chris Condo and I have been discussing for a long time: the most common missteps we see clients make in their digital services projects. Next month on November 29, we’ll be hosting a webinar to discuss the top six mistakes we see clients make and how to prevent […]
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Five Questions To Ask About Digital Studios Before Your Next Project

Amanda LeClair October 10, 2018
Virtually all global services firms have invested in digital studios, and for many agencies, it’s just the way they’ve worked for years. But despite these investments, many services buyers don’t know what digital studios are — never mind how they can utilize them. Whether you’re heading up a digital business team or a services firm at […]
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VIDEO

Top SAP Services Providers Focus On Transformation, Not Implementation

Amanda LeClair July 31, 2018
The set of relevant services for SAP in the services market is growing, fueled by SAP’s recent cloud acquisitions and focus on the digital core. Watch below to learn more, and find the full report here: “The Forrester Wave™: Services Providers For Next-Generation SAP Products, Q2 2018.”   Check out the report to see how the […]
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Digital Transformation And Automation Shake Up The Tech Services Market — Are You Ready?

Amanda LeClair July 26, 2018
US tech consulting services spend is growing at 8.3% — but that’s not good news for all services firms. Twice a year, my colleague Andrew Bartels publishes Forrester’s US tech market outlook, covering tech spending on everything from CIO staff salaries to systems integration for licensed apps. For the first time, Liz Herbert and I published […]
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From Startups To Stalwarts: Join Us In Chicago To Learn How To Use A Broad Ecosystem For Digital Success

Amanda LeClair April 26, 2018
“Disrupt or be disrupted.” The demise of market giants like Blockbuster and the rise of digital unicorns like Uber are pretty convincing evidence that if you’re operating at business as usual, your business is probably at risk. But that mandate to “disrupt or be disrupted” can misleadingly paint a market landscape of only adversaries: winners […]
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Adopt The “Spirit Of Agile”—Beyond Software Development

Amanda LeClair April 4, 2018
There are two types of Agile people in the world: Capital “A” Agile people equate “agile” with Agile software development methodologies or frameworks. Agile requires specific roles, processes, and deliverables. You have to do Agile, to be Agile. Lower case “a” agile people subscribe to the underlying values of Agile development, but most often use the […]
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Look To Government To Inspire Your Sourcing Process Makeover

Amanda LeClair March 12, 2018
What industries come to mind when you think of innovation or being on the cutting edge? Retail or high-tech maybe, but probably not government. What about industries that are on the cutting edge of sourcing and procurement? Definitely not government. When I made my initial list of target interviewees to talk about how the rapid […]
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Watch Out For Pitfalls In The Next Era Of Digital Services Engagements

Amanda LeClair February 9, 2018
As enterprises strive to stay on a path of digital evolution, the consulting and systems integration marketplace is rapidly transforming as well to deliver a new generation of digital services. Forrester data shows that services buyers are focused on the right priorities: improving customer experience and digitally reinventing the business for growth. But the path to […]
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Startups Help — Not Destroy — Your Business

Amanda LeClair January 25, 2018
The drumbeat to “disrupt or be disrupted” is often substantiated by the success of Uber and Airbnb; insinuating that your organization is under threat from digital startups. As the importance of the ecosystem grows, we see more opportunities for startups to help your business than to destroy it. Ridesharing apps threatened disruption for most of […]
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Functional Programming Finally Goes Mainstream—Here’s What You Need To Know

Amanda LeClair December 18, 2017
Last week, Forrester released our take on functional programming (FP), “The New Dawn Of Functional Programming”. While FP isn’t a new concept, for tech professionals “functional programming” is going to become inescapable over the next 18 months — that is, if it isn’t already on your radar. But FP is a complex concept, even for […]
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Royal Caribbean and EY Embark On A Digital Transformation To Put Cruising Back On The Grid

Amanda LeClair November 20, 2017
All companies face a new digital reality, where the accelerated pace of change today is the slowest it’s ever going to be. Partnering with EY, Royal Caribbean is taking on this challenge by transforming the once “off the grid” cruise vacation into a connected, tech-enabled experience. I recently attended the Sea Beyond event for a […]
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Digital Services In Transition: Tech Services Acquisitions In 2017

Amanda LeClair October 23, 2017
Digital transformation is a business transformation.  To help orchestrate the associated cultural change, modernization of legacy technologies, and cross-functional organization structures, many companies seek help from a third-party services provider. Forrester data indicates that over 50% of services decision-makers have hired a management consultant or technology firm in the last 12 months. But the services […]
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Digital Studios Pave The Way Toward Service Innovation

Amanda LeClair October 2, 2017
Every major services company now offers its clients a digital studio experience — but many companies are struggling to understand what exactly they are and why they exist. Since becoming an analyst at Forrester a month ago, I’ve been asked many times “What is the role and focus of these studios?” It’s a good question. […]
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On An Agile Scaling Journey? Take Our Survey To Find Out How You Are Doing

Amanda LeClair June 13, 2017
This year I’m excited to be teaming up with Diego Lo Giudice on the biannual Forrester Agile At Scale Adoption Survey. For the 2017 study, we’ve added a few more questions in areas that we see organizations struggle with. So in addition to successful Agile team practices, alignment with business stakeholders upstream and downstream with […]
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