Drive revenue with CX
Customer Experience Index India 2017 Results
As promised, Forrester’s Customer Experience Index (CX IndexTM) results for India 2017 are out. We’re excited to see that over-all, brands in India are…
Latest Posts By Amit
Dear Indian Brand, Heads Up! Your Customer Experience Score Is En Route
Dear Brand, We know you love your customers. You do your best – to catch their eye, hold their attention, serve and pamper them, and…
November 16, 2017
Drive revenue with CX
The India Customer Experience Index 2016, Part 2: These Industries Performed Well
In my previous blog post last week I introduced the India Customer Experience Index 2016 report, and spoke briefly about over-all trends in…
November 9, 2016
Drive revenue with CX
India Inc.: Here’s What Indian Customers Think Of Their Experiences With You (The India Customer Experience Index 2016, Part 1)
When it comes to their customers, Indian organizations are an ambitous lot. In a Forrester survey of Indian business and technology decision-makers, 70% of respondents…
November 3, 2016
Drive revenue with CX
Thoughts on Customer Experience Strategy: Should All CX Be Awesome?
So I visit this coffee shop close to office pretty often. The other day I was waiting in line and I paused to ask myself…