Drive revenue with CX
The India Customer Experience Index 2016, Part 2: These Industries Performed Well
In my previous blog post last week I introduced the India Customer Experience Index 2016 report, and spoke briefly about over-all trends in…
Latest Posts By Amit
Drive revenue with CX
India Inc.: Here's What Indian Customers Think Of Their Experiences With You (The India Customer Experience Index 2016, Part 1)
When it comes to their customers, Indian organizations are an ambitous lot. In a Forrester survey of Indian business and technology decision-makers, 70% of respondents…
November 3, 2016
Drive revenue with CX
Thoughts on Customer Experience Strategy: Should All CX Be Awesome?
So I visit this coffee shop close to office pretty often. The other day I was waiting in line and I paused to ask myself…