Aurelie L'Hostis

Senior Analyst

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‘Tis The Season – Your Customers Might Need A Little Nudge

Aurelie L'Hostis November 6, 2018

On November 5, in line with tradition, a huge array of sparkling displays took place across the UK to celebrate Guy Fawkes night (“Remember, remember, the fifth of November . . . ”). As days get shorter, Bonfire Night is also a friendly reminder that it’s that wonderful time of the year (again) when we […]

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The Forrester Banking Wave™: Global Mobile Apps Summary, 2018 — BBVA Offers World-Class Mobile Banking Services

Aurelie L'Hostis September 28, 2018

Digital banks are not eating the incumbent banks’ lunch (yet!), but they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one-million-customer mark, while Revolut has almost tripled its customers to 2.8 million in a year. Lifestyle app Alipay, the digital wallet and payments solution operated by Ant Financial, now has 700 million […]

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Who Currently Offers The Best Online Banking Services in Europe?

Aurelie L'Hostis December 13, 2017

Online banking is currently the most frequently used banking touchpoint in Europe, with 70% of European online adults now using online banking on a desktop or laptop at least once a month.[i] Most people use online banking for routine tasks such as checking their transaction history, transferring money between accounts, and paying bills. But online […]

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What Could Next-Gen Financial Coaching Look Like?

Aurelie L'Hostis October 20, 2017

Over the past decade, Forrester has written extensively about the evolution of digital money management (AKA personal financial management, or PFM). Digital money management promises to give millions of people the financial education, budgeting tips, financial guidance, and advice that they sorely need. Yet, despite customers needing financial advice as much as ever, early implementations […]

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Who Are The Mobile Banking Leaders To Follow In Europe?

Aurelie L'Hostis May 30, 2017

We’ve spent the past few months diligently reviewing the mobile banking services of 11 retail banks in Europe and six retail banks in the UK, and the results are out. BBVA in Spain and Lloyds Bank in the UK earned the top spot in our 2017 European and UK mobile banking benchmark reviews, respectively. These […]

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Banks and Fintechs: Better together

Aurelie L'Hostis August 22, 2016

Old met new in the world of retail banking on July 28, as BPCE, France’s second largest banking group, announced the acquisition of the German digital bank and fintech pioneer Fidor Bank. Founded in 2009, Fidor Bank has built a community of 350,000 users across Germany and the UK, who are rewarded for offering peer-to-peer […]

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We Have A New Mobile Banking Leader: Westpac Tops Forrester’s Global Benchmark In 2016

Aurelie L'Hostis July 19, 2016

Mobile banking adoption has reached critical mass. Rapid progress in mobile technologies and consumers’ ever-increasing expectations and changing behavior have left many banks around the world playing catch-up. In the meantime, a cluster of banks is racing forward by putting customers at the center of their strategy, striving to anticipate customers’ emerging needs, and by […]

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Spain, Turkey, And Poland Continue To Lead The Way In The European Mobile Banking Market

Aurelie L'Hostis May 23, 2016

For the second year in a row, Spain’s CaixaBank tops our review of European banks’ mobile banking services. Not only CaixaBank delivers the basics superbly when it comes to transactional features, it also excels in offering a wide array of touchpoints including a smartwatch app and a fully-optimized mobile website with product research tools, as […]

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Banks In Spain, Poland, And Turkey Are Paving The Way For Next-Generation Mobile Banking

Aurelie L'Hostis June 16, 2015

As Europeans become more familiar with mobile banking, they use it for a growing range of banking tasks such as money transfers and bill payments. Consumers’ behavior will continue to shift as mobile experiences with retailers, airlines, and the Airbnb’s and Uber’s of this world raise expectations about what mobile apps and sites can offer […]

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