Featured Blogs

We evaluated 13 of the top continuous automation and testing services players.

Vietnam’s economic prospects are bright for 2024 and beyond. Get insights into Vietnam's business and technology investment priorities in this preview of a new report.

From generative AI to cloud to pricing announcements, the recent SAP Sapphire in Orlando was a busy event. Read this blog to get our key takeaways and perspectives on the big announcements from SAP.

SAP and IFS announce key acquisitions, furthering the breadth and depth of their software capabilities and adding customer value.

Last quarter delivered several shocks to the healthcare system, including a series of downturns for virtual care. Teladoc CEO Jason Gorevic exited amid missed financial projections and a plummeting stock price, Optum is shutting down its virtual care program, and Walmart Health is closing all 51 health centers across five states and shutting down its […]

So are personal genAI agents really coming and how will they impact consumer behavior? Get updates and insights on the "Age of Agents" in this post.

After a previous sale fell through, Fortinet has announced the acquisition of Lacework for an undisclosed amount, catching some customers by surprise. Get a detailed analysis of the deal including side-by-side product comparisons in this post.

In a world where data is as abundant as clarity is elusive, mastering the discipline of decision-making is more important than ever. Many organizations and leaders fall short at decision-making, approaching it intuitively rather than analytically. For those in charge of an organization where success relies on their ability to optimize business decisions, a mystery […]

While Money20/20 Europe had a number of themes this year — including “A Customer Universe of One” and “The Business Of Money” — AI and open banking payments really stole the show. But while the AI discussion remained mostly high-level, a confluence of factors have made open banking payments closer to mainstream adoption and therefore red-hot.

Cisco recently announced a new network and cloud security platform, called Hypershield. Find out what benefits it provides and why organizations should pay close attention to its development going forward.

Success with AI will depend on how effectively you lead your people who leverage powerful AI tools. Learn how to effectively find and train talent for AI in this preview of our upcoming Technology & Innovation Summits.

All healthcare ecosystem players must act swiftly and boldly to curb the rise of medical deserts before the healthcare system reaches a point where more preventable tragedies sweep the US.

Choosing the right cybersecurity incident response services provider comes down to three things. Learn what they are and get a preview of our new Wave report in this blog.

Last year, the world’s most-awarded creative was Skittles’ “Apologize the Rainbow” produced in collaboration with DDB Chicago. It profusely apologized for Skittles changing its green candy’s flavor from lime to apple and, to citrus lovers’ delight, announced lime’s return in a pantomime press conference live streamed on Twitch and X. The campaign relied on social […]

Despite the uncertain economic climate and continued layoffs, competition for skilled software developers will remain high. Get three key insights from our latest TIER report to help attract the best developers.

In our 30-criterion evaluation of customer journey orchestration (CJO) providers, we identified the most significant ones and researched, analyzed, and scored them. The Forrester Wave™ evaluation highlights Leaders, Strong Performers, Contenders, and Challengers. In alphabetical order, these are the vendors we included: Alterian, CSG, Engage Hub, Genesys, inQuba, Medallia, Qualtrics, Quantum Metric, and Roojoom. CJO […]

Real-time revenue execution platform vendors have built important features that enable companies to improve revenue outcomes. After evaluating the top vendors in this category, five features stood out.

Search can make or break your digital experience, but how much do you really know about search vendors, the choices you can make, and how search really impacts customer loyalty? Forrester Principal Analyst Emily Pfeiffer joins us to share some insights into what CX leaders should know about commerce search.

Tech spending in the Asia Pacific region is set to increase by 6.4% to reach reach US$710 billion in 2024. Over the next few years, software spending will continue its rapid growth, followed by spend on IT services, communications equipment, and computer equipment.