Craig Le Clair
Vice President, Principal Analyst

Author Insights
Blog
It’s Not Your Automation; It’s Your Change Management
Change isn’t just hard — it’s a continuous battle, and one that automation will make more intense and frequent. And if you think you’re prepared for automation’s pace of change that is coming, you’re already behind. We’ve barely grown comfortable with the past few years’ changes — remote work, video calls, hybrid chaos — and […]
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Agentic AI Is The Next Competitive Frontier
In the ever-evolving landscape of artificial intelligence, businesses are moving beyond traditional AI agents toward something far more transformative: agentic AI.
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It’s 2025: Is NVIDIA’s Cosmos The Missing Piece For Widespread Robot Adoption?
The question has been the subject of debate here at Forrester. Here, we break down the impacts of the announcement.
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Predictions 2025: GenAI, Citizen Developers, And Caution Influence Automation
The key to automation success in 2025 will be balancing AI innovation with the scale and reliability of traditional automation tools and methods. To help you strike that balance, here’s a preview of Forrester’s automation predictions for 2025.
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The State Of AI Agents: Lots Of Potential … And Confusion
AI agents are getting a lot of buzz. They featured in Forrester’s top 10 emerging technologies for 2024, bagged the keynote spot at Salesforce’s conference, and have allegedly triggered an arms race between OpenAI and big tech companies. What, exactly, are AI agents? Forrester defines AI agents as: General AI systems trained to act invisibly […]
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The Rise Of Agentic Process Management
Learn the benefits and risks of agentic AI as well as the requirements for agentic process management.
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Will RPA Platforms Remain Relevant? AI Agents May Hold The Answer.
How will RPA platforms stay relevant in an era of generative AI? Get six ways and a detailed timeline of the of the progression of automation tools in this post.
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Predictions 2024: Automation Influenced By LLMs, Regulators, And Enterprise App Vendors
In 2024, firms will surge ahead with automation initiatives, fueled by new AI enthusiasm. Learn more in our 2024 automation predictions.
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Amazon’s Unleashed Android Robots In The Warehouse: Will We Get Along?
Is the warehouse ready for Amazon's new service robots Sequoia and Digit? A new Forrester report provides some insight.
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The Results Are In: Insights From Forrester’s 2023 Global Digital Process Automation Survey
Our 2023 digital process automation survey shows orgs paused digital transformation work but increased focus on process intelligence while process optimization has broadened. Learn more.
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The Robots Are Not Coming — They Are Already Here: The Future Of Physical Automation Will Be People-Driven
Physical automation is sneaking into many workplaces and customer experiences. Learn more about the trends that will drive adoption of 10 critical physical automation categories.
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The 2023 Digital Process Automation Survey: Call For Survey Participation
Each year, Forrester conducts a survey on digital process automation (DPA) and publishes a report based on the results. In keeping with this tradition, we are excited to announce that we are currently fielding our latest survey. Implementing process automation is an increasingly critical goal for many Forrester clients. DPA platforms develop sophisticated process applications […]
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Autonomous Workplace Assistants Get A Boost From Generative AI
Learn how the emerging technology of generative AI could change autonomous workplace assistants.
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Random Acts Of Automation: 10 Pitfalls We Must Avoid
The trend toward automation is not new. The Industrial Revolution started it in the 19th century, but there has never been such rapid automation progress as today. All forms have accelerated, often without understanding their effect. Humans have become choke points in operations, points of disease and legal liability, and friction to smooth digital pathways, […]
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Forrester To Launch The Frontline Service Worker Automation Series
Forrester's forthcoming series looks at categories of automation that directly effects frontline service workers and dives into the challenges, successes, and best practice guidance.
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Robot Waiters Will Be Serving You Soon
I haven’t (yet) eaten her culinary delights, but Raymone Williams gave me a bit of her time to talk robots. She is the owner of the Tastee Spoon, a Caribbean (Jamaican) restaurant and food truck serving up original cuisine in Atlanta. If you’re busy and want to skip the rest of the blog, here’s the […]
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Avoid Random Acts Of Automation
Learn how to assess your automation decisions for maximum impact.
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Blue Prism Angling To Merge With TIBCO
Private equity firm Vista Equity Partners announced it’s intention to acquire robotic process automation (RPA) software company Blue Prism. Subject to shareholder approval, it plans to merge Blue Prism into TIBCO Software, which it already owns. Forrester’s automation team took a look at this potential merger and had the following thoughts. Our consensus is “thumbs-up.” A […]
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