Duncan Jones

Vice President, Principal Analyst

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The Unstoppable Rise Of Central Bank Digital Currencies (CBDCs)

Sam Higgins December 23, 2021
With the broader rollout of the e-yuan next month, government-backed digital currency will enter a new era. What will it hold for banks, non-financial services firms, and society at large?

What The US Infrastructure Bill Means To You

Renee Murphy November 10, 2021
After months of negotiations in Congress, the Infrastructure Investment and Jobs Act is about to become law. This new law will address specifics such as climate change, sustainability, and cybersecurity that all have specific requirements which, in turn, will drive your policy and regulation in the future. If you do business with the US federal […]

APAC Countries Look To Strengthen Sustainable Finance Regulations

Diane Deng October 12, 2021
In APAC, vast political, economic, and social differences among countries pose an impact on sustainable finance regulations. Even for ESG factors that are easiest to measure and compare — carbon emission, for example — there are still no common goals in the region. Only China (pledged to become carbon-neutral in 2060), South Korea (2050), Japan (2050), New Zealand (2050), and Indonesia (2060) have set a net-zero target, leading to different approaches and progress in regulating sustainable finance activities.

Future Fit Companies Build Success Through Partner Ecosystems

Ted Schadler June 10, 2021
Struggling to achieve breakthrough levels of innovation? VP, Principal Analyst Ted Schadler explains how to maximize creativity through co-innovation with partners.

AI-Powered Supplier Value Management (SVM) Software Will Liberate And Empower Procurement Professionals

Duncan Jones April 22, 2021
Today, Forrester published a report on how “Modern Smart Applications Are Transforming Supplier Value Management” (available to Forrester clients). It explains why AI was relatively slow to reach the procurement function and also what changed to belatedly power a wave of innovation. I cite several examples, both from large SVM software suite vendors and from […]

NVIDIA Arms Itself To Terminate Intel’s Processor Dominance

Glenn O'Donnell September 16, 2020
NVIDIA just announced that it plans to acquire Arm Limited from SoftBank for $40 billion. The combination aims to conquer the enormous compute market that has long been dominated by the x86 architecture (and, thus, Intel and AMD). The x86 platform remains the leader in PCs and data centers, but the future growth prospects lie […]

Address Legal, Regulatory, And Operational Risks For The Return To Work

Heidi Shey June 10, 2020
In addition to government guidelines, firms must consider a number of other factors in bringing employees back to work. Here are four areas you might not be thinking about.

Food Retailers’ Inadequate Crisis Response Highlights The Contrast Between Modern And Outdated Business Applications

Duncan Jones April 14, 2020
For UK food retailers, coronavirus crisis has demonstrated the importance of flexible supply chain management. Read more, including potential solutions.

SAP Makes The Right Decision By Extending Support For Business Suite 7

Duncan Jones February 4, 2020
SAP today announced that it will continue to support customers on Business Suite 7 until 2030. This won’t surprise many people, because the 2025 deadline was unrealistic given how slowly SAP’s customers are moving to S/4HANA. It was never likely that SAP would risk its €11.5 million maintenance stream by switching off support for a […]

What To Expect From Predictions 2020 Singapore

Frederic Giron November 15, 2019
Forrester's leading analysts share what to expect at our 2020 Predictions event in Singapore on November 19.

A Timeline Guide For Your 5G Strategy

Dan Bieler November 12, 2019
The rollout of 5G is much more evolutionary than the rollout scenarios of previous cellular standards.

Cybersecurity Risk Ratings Are Here To Stay — Learn To Work With Them

Paul McKay July 31, 2019
Cybersecurity risk rating solutions are a polarizing topic for security leaders. We meet promoters and detractors in roughly equal measure in the customers that we speak to. Positive client sentiment cites the ability to continuously monitor their third parties, and the simplicity of the quantifiable risk score is popular. Security leaders tell us it is […]

Hotel Chains Demonstrate Common B2B eCommerce Website Blunders

Duncan Jones July 30, 2019
Why do hotel web sites fail to support business travellers' customer journeys, in both the digital and physical sense? B2B eCommerce sites should help business shoppers balance price with value, which is a nuanced combination of many factors, not a series of binary choices.

Low-Code Platform Pricing Is Broken

John Rymer July 15, 2019
I am one of the 64% of developers who have yet to adopt a low-code development platform. My friends at other companies have implemented one of these platforms and report great results — much faster software delivery and happy business colleagues. We should also adopt, but my boss will ask a question I can’t answer: […]

Future Of Retail: How Brands Will Address Employee Experience In 2019

Fiona Swerdlow May 9, 2019
To help retailers and brands, I’m delighted to continue our series, “Applying 2019 Predictions To Retail.” Last week, my colleague Claudia Tajima spoke with Harley Manning about how customer experience (CX) is affecting retailers in 2019. I interviewed Sam Stern, principal analyst, part of Forrester’s employee experience (EX) team, and also an expert on customer-centric culture. Here’s what Sam suggests retailers and […]

Future Of Retail: Put Customer Experience Front And Center In 2019

Fiona Swerdlow April 30, 2019
To help retailers and brands in 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke with J. P. Gownder about how automation will affect retailers in 2019. Next, Claudia interviewed Harley Manning, VP and research director of Forrester’s customer experience (CX) team, about his […]

It’s Time For Shift-Left Performance Testing

Diego Lo Giudice April 19, 2019
Developers: Performance Testing Deserves Your Attention! Developers, you have to stop treating performance testing as an afterthought. Our Forrester Analytics Global Business Technographics® Developer Survey data shows that over half of developers spend less than an hour a day performance-testing their code. When performance testing is done at the end, just before deployment, you’ll need […]

Future Of Retail: How Brands Should Handle Automation In 2019

Fiona Swerdlow April 18, 2019
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions To Retail.” Recently, Claudia interviewed J. P. Gownder, VP and principal analyst on Forrester’s CIO team and an expert in automation technologies. Here’s what J. P. thinks retailers and brands should expect […]

Future Of Retail: Applying 2019 Predictions To Retail — Blog Series

Fiona Swerdlow April 17, 2019
To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry.

Watch Your Language! “Low-Code” And “No-Code” Are Not The Same

John Rymer April 5, 2019
Simply put, “no-code” today is an aspiration and only sometimes a reality. Read why.
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