Enza Iannopollo

Principal Analyst

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Blog

Breaches And Lawsuits And Fines, Oh My! What We Learned, The Hard Way, From 2024

Janet Worthington March 25, 2025
With the average cost of a data breach at $2.7 million and 33% of enterprises reporting being breached three or more times over the past 12 months, understanding and learning from past incidents is not just beneficial — it’s essential.
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Anarchy In The UK: The UK Government’s Wild Ride With AI And Big Tech In 2025 — And It’s Only March

Martin Gill March 19, 2025
The UK government has declared that it will “take a ‘test and learn’ approach with spending on AI and digital to push innovation.” Staged funding, mission-driven prioritization, and outcome metrics — the civil service bringing some Silicon Valley mentality to play. In theory, I like it. In practice … hold that thought for now.
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Apple Aims To Make Transparency The Core Of Its Trust Strategy

Martin Gill March 12, 2025
We made a call last week that Apple had created a trust issue in the UK, and possibly more widely.
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Apple And The UK Government Broke A “Trust Promise”

Enza Iannopollo March 6, 2025
We shared some classical Greek imagery in our recent blog on the UK government’s recent swathe of AI announcements. This week, I’m more inspired by Ancient Rome to say “mala tempora currunt!” Last month, Apple decided to stop offering its Advanced Data Protection (ADP) feature to new customers in the UK, and customers who opted […]
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Navigating The UK’s AI Odyssey

Martin Gill February 26, 2025
The last couple of weeks has been a bonanza of public-sector AI-related news in the UK. Rather than summarize it here, you can check out a blog from myself and my colleague Enza Iannopollo outlining the policy decisions, partnerships, lack of signing up to global accords, and not-so-subtle departmental name changes that UK-dot-gov has embarked […]
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The UK Government Is Ready To Embrace AI, But Without Trust, It Risks Disaster

Enza Iannopollo February 19, 2025
A commitment to trustworthy AI is paramount to keep the enthusiasm going and avoid backlash — particularly as safety takes a backseat to security.
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Oops! It Did It Again: Italian Data Protection Authority Asks DeepSeek About Its Data Privacy Practices

Enza Iannopollo January 29, 2025
While the world (and financial markets!) was taken by surprise by the rise of DeepSeek’s open-source model, DeepThink (R1), the Italian privacy regulator — the Garante – didn’t waste time, sending a formal request to the Chinese company to disclose information about its practices with personal data.
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Rose-Colored Glasses Hide All The Red Flags: Advice From The S&R Forrester Women’s Leadership Program

Jinan Budge December 23, 2024
As has now become a Forrester Security & Risk Summit tradition, a room full of amazing women and a few brave fellas gathered last week as part of the Forrester Women’s Leadership Program to celebrate successes and solve for the many challenges that women face in this field. The theme? “To propel your career in security and risk, choose your advisers and nuggets of advice wisely.”
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Italy’s Privacy Regulator Wishes OpenAI “Merry Christmas” With A €15 Million Fine

Enza Iannopollo December 23, 2024
After more than a year of investigations, the Italian privacy regulator — il Garante per la protezione dei dati personali — issued a €15 million fine against OpenAI for violating privacy rules. Violations include lack of appropriate legal basis for collecting and processing the personal data used for training their generative AI (genAI) models, lack […]
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A 2025 Global Privacy Prospectus

Stephanie Liu November 13, 2024
The seasons are changing, Christmas catalogs are arriving, the clocks have shifted back an hour (in some countries) … yes, the new year is coming. While we don’t advocate for closing the books on 2024 yet (it’s only November, after all!), now is a great opportunity to consider what’s in store for next year. On […]
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Trusted AI Begins And Ends With Alignment

Brandon Purcell July 23, 2024
What do discrimination, harmful content, unexpected outcomes, and catastrophic business failure have in common? They are all potential consequences of misaligned AI. Learn how an “align by design” approach can help.
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Introducing AI Alignment: A Technology Point Of View

Brian Hopkins July 23, 2024
As generative AI models interact more with digital environments, their unpredictability renders traditional testing insufficient. Instead, aligning these models with corporate and customer values through technical and governance mechanisms is essential. Learn more about the "align by design" approach.
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Solve The AI Trust Dilemma At CX Summit EMEA

Enza Iannopollo April 23, 2024
As organizations increasingly invest in genAI capabilities and consumer-facing use cases, they need to consider consumer trust. Learn how to foster trust in this CX Summit EMEA keynote preview.
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The Dawn Of A New AI Era: The EU Parliament Adopts The AI Act

Enza Iannopollo March 13, 2024
Most organizations worldwide that use AI must comply with the act — and there is much to do with little time to do it. Here's what you need to know.
Blog

It’s Time For The EU AI Act — Let’s Get This Party Started

Enza Iannopollo February 2, 2024
According to Forrester data, about one in three global organizations identify risk and governance as barriers for generative AI adoption. Those concerns are set to grow even more now that the EU AI Act is becoming a reality.
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This Week In AI, UK Edition: Much Ado About Not That Much

Enza Iannopollo December 4, 2023
The new UK AI bill in Parliament is likely to add up to less practical impact than you might think. Find out why.
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The G7 AI Guidelines: Long On Good Intentions, Short On Detail And Substance

Enza Iannopollo November 8, 2023
Last week was a busy one for AI policymakers — but it’s too early to say whether it's moved the AI policy needle sufficiently.
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Highlights dell’Italy Banking CX Index 2023 – In che modo i marchi bancari italiani possono fidelizzarsi attraverso una migliore customer experience?

Enza Iannopollo November 6, 2023
This blog was co-written by Luca LoScavo   Il CX Index di Forrester misura la qualità della customer experience che un marchio offre ai propri clienti per creare e sostenere la fedeltà. Nel 2023, abbiamo effettuato un benchmark della qualità della CX di 9 marchi bancari italiani leader del settore.  La qualità della CX nelle banche […]
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Highlights From The Italy Banking CX Index Rankings, 2023 — How Italian Banking Brands Can Earn Loyalty Through Better Customer Experiences

Enza Iannopollo November 6, 2023
[This blog was cowritten by Luca Lo Scavo.] Forrester’s Customer Experience Index (CX Index™) measures the quality of the customer experience a brand delivers to its customers to create and sustain loyalty. In 2023, we benchmarked CX quality at nine leading Italian banking brands. CX quality in Italian banks grew just enough to match the […]
Blog

Biden’s Executive Order On AI Is Broad In Scope And Laser-Focused On Spurring Innovation Without Undue Risk

Alla Valente November 1, 2023
The new executive order calls for a “societywide effort” from government, the private sector, academia, and civil society to address eight AI priorities.
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