Blog
The ERP Modernization Supercycle Many enterprise resource planning (ERP) large-scale implementations are creating budget pressures, delivery risks, and political scrutiny across IT and finance by upgrading infrastructure and software at the same time. ERP is also pushing toward an intelligent orchestration engine, with AI-driven automation and early agentic capabilities built into core workflows. The gap […]
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CrowdStrike’s move to acquire Seraphic spotlights a growing blind spot in cybersecurity: The browser has quietly become one of the riskiest — and least protected — endpoints in the enterprise. This blog reveals why legacy EDR, XDR, and network tools can’t see what’s really happening inside the browser and how Seraphic’s unique JSE‑based approach could change the game for data protection and threat detection.
Blog
On January 14, Verizon experienced a major nationwide cellular service disruption that left subscribers across the country facing significant connectivity issues. Although outage report numbers climbed into the hundreds of thousands, this visible count represents only a small portion of the true impact. As is typical in large‑scale outages, many customers who encountered problems never […]
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As global tensions continue to rise and cloud adoption accelerates, digital sovereignty has become a board-level topic. Tech execs must now modernize infrastructure, protect autonomy, ensure compliance, and manage geopolitical risk at the same time. As we outlined in a recent report, 2025 showed a clear trend: Digital sovereignty is reshaping public cloud strategy across […]
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While enterprise security has advanced, many organizations still leave a major vulnerability in place by letting employees run with local admin rights on Windows devices. This blog goes over ways to close that vulnerability gap.
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What happens when your cloud provider stops renting you infrastructure and starts orchestrating your business logic? AWS’s Nova AI agents and AWS Marketplace mark the beginning of that shift.
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Love it or hate it, principal media is a necessity for agencies, advertisers, and publishers grappling with revenue and budget uncertainty.
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The Massachusetts Department of Public Utilities sets the example by prioritizing transparency and user experience best practices to improve billing experiences. Applying UX best practices and doing customer research are fundamentals for good bill design.
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Social suites are now a critical part of the martech ecosystem, ranking as one of the top three marketing technologies used by organizations. Once simple social media management tools with light social listening features, these platforms have evolved into unified solutions that go well beyond those capabilities. Forrester now defines social suites as: Platforms that […]
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And now for something completely different. I normally write about APIs, integration, and architecture. Today, I shall also turn my attention to quantum computing platforms. I have always found these to be fascinating devices. Their bits — or rather qubits — are not discrete, binary numbers like the voltage-based bits in classical computers. Rather, they […]
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ServiceNow has announced its intent to acquire proactive security platform vendor Armis in a cash deal valued at $7.75 billion.
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European B2B marketers see the promise of generative AI, but strict regulations and technical hurdles often slow progress. Gaining a competitive advantage requires moving forward — thoughtfully yet decisively.
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Accounts payable (AP) invoice automation software continues to evolve rapidly as enterprises modernize finance operations and respond to regulatory, technological, and operational pressures.
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Former Forrester analyst Josh Zelonis blogged about how to deliver successful vendor briefings years ago. I’m updating his blog with my own thoughts as a “recovering marketer,” Forrester analyst, and research director. This blog is a collection of my top tips for briefing analysts, with contributions from other security and risk analysts.
Podcast
Principal Analysts Su Doyle and Shari Srebnick join Angelina to explore the differences and overlaps between Customer Success (CS) and Customer Experience (CX) teams. The conversation delves into CX and CS teams’ primary goals, metrics, and the importance of collaboration in driving growth and retention. Featuring Su Doyle, Forrester Principal Analyst Shari Srebnik, Forrester Principal […]
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The AI agent infrastructure market is exploding — LangChain just raised $125 million; hyperscalers and SaaS vendors are spinning up agent frameworks and control towers; MCP and A2A protocols are converging as standards; and observability vendors are racing to add LLM tracing.
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Read this blog for a look into NRF’s 2026 Innovators Showcase to better understand what’s next in retail technology transformation.
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A measurement-driven culture builds confidence and allows for pivots when needed. Learn three key tenets of this type of culture.
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Despite years of journey mapping, results are still inconsistent, slow to scale, and hard to tie to business outcomes. Learn why that’s changing — and what leaders must do differently.
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Discover key banking trends from 2025 and predictions for 2026. Stay ahead with insights on digital banking, customer experience, and AI.
