Featured Blogs

Blog

Anti-Predictions 2025: What Won’t Happen In The Year Ahead

Sharyn Leaver December 2, 2024
It’s predictions season at Forrester. Find out what won't come to pass next year in our 2025 anti-predictions.
Blog

OpenAI’s o3: Hype Or A Real Step Toward AGI?

Brian Hopkins 5 days ago
OpenAI's new o3 and o3-mini models are generating excitement with claims of advanced reasoning capabilities, fueling the artificial general inttelligence (AGI) debate. Learn more about the opportunities and challenges of these models for organizations looking to get more impact from AI.
Blog

European Cybersecurity Reflections, 2024

Madelein van der Hout December 20, 2024
Get reflections on the legislative trends, geopolitical tensions, and other changes that impacted CISOs in the European Union in 2024.

Navigate 2025 With Our Predictions Insights

Our predictions may not be a crystal ball, but they offer a clear view of what’s ahead. Visit our 2025 Predictions hub featuring guides, blogs, and webinars to give B2B, B2C, and technology leaders a competitive edge in 2025.

Podcast

Marketers’ Data Deprecation Denial

What It Means December 19, 2024
Despite Google’s recent reversal on third-party cookies, marketers need to prepare for data deprecation. Yet many aren’t. This week on What It Means, Senior Analyst Stephanie Liu and Principal Analyst Brett Kahnke discuss how B2C and B2B marketers can adapt their data strategies to maintain consumer trust and compliance.
Blog

AI Agents Are Your New Coworkers: Get To Know Them Better At B2B Summit

Jessie Johnson December 18, 2024
Within three years, agentic AI will impact every area of the business for both buyer and seller, transforming human and nonhuman interactions throughout the purchasing journey and post-sale customer experience. At this year’s B2B Summit North America, you’ll learn how to gain value from this powerful tech.
Blog

A Run On The Bank: Lack Of Headline Failures Hasn’t Changed Consumer Attitudes

David Hoffman December 12, 2024
When Silicon Valley, Signature and First Republic failed last year four out of five US online consumers knew about it. This year, bank failures have been less visible. Find out why and what to expect in the future.

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Podcast

Cheers To 2024!

The CX Cast 4 days ago
Martin and Angelina reflect on CX Cast successes in 2024 and give a glimpse into the exciting lineup for 2025. 
Blog

Rose-Colored Glasses Hide All The Red Flags: Advice From The S&R Forrester Women’s Leadership Program

Jinan Budge 4 days ago
As has now become a Forrester Security & Risk Summit tradition, a room full of amazing women and a few brave fellas gathered last week as part of Forrester Women’s Leadership Program to celebrate the successes, and solve for the many challenges women face in this field.  The theme? “To Propel You Career In Security & Risk, Choose Your Advisers And Nuggets Of Advice Wisely.”  

2025 Tech Predictions: Your Must-Have Guide

From AI’s impact to cloud evolution and smarter workflows for the SDLC and AIOps, 2025 is set to be a big year for tech. Download our Predictions guide to see if you’re on track to make the most of these changes.

Blog

Italy’s Privacy Regulator Wishes OpenAI “Merry Christmas” With A €15 Million Fine

Enza Iannopollo 5 days ago
After more than a year of investigations, the Italian privacy regulator – il Garante per la protezione dei dati personali – issued a €15 million fine against OpenAI for violating privacy rules. Violations include lack of appropriate legal basis for collecting and processing the personal data used for training their generative AI (genAI) models, lack […]
Blog

The Key To AI Success? Don’t Start With The Technology

Katie Linford 5 days ago
With all the relentless buzz about AI, it’s easy to start with the tool and then go searching for a way to use it. The problem with that is you’re letting the technology, not your customers and your goals, drive your strategy. Set your company up for success with AI by following these steps.
Webinar

Revolutionizing B2B Marketing With Adaptive Programs For Buying Groups

B2B buying groups are more complex than ever. Learn how to align priorities, drive consensus, and boost marketing’s impact with adaptive programs. Join us live on February 12 for buyer insights and analyst Q&A. 
Blog

Meet The New Analyst Covering NAV And Zero Trust

Jitin Shabadu December 19, 2024
Meet the new Forrester analyst on the security and risk research team focusing on areas such as network analysis and visibility (NAV) and Zero Trust.
Blog

Don’t Trust Vendor Claims About Getting 100% On The MITRE ATT&CK Evaluations

Allie Mellen December 19, 2024
The MITRE Engenuity ATT&CK Evaluations 2024 results are out. Get a detailed review in this preview of an upcoming report.

Ready For 2025? Discover Key B2B Marketing And Sales Predictions!

Check out our 2025 predictions for B2B CMOs and CSOs! Discover the groundbreaking shifts in AI, product-led growth, buying groups, and digital sales headed your way.

Blog

Your Car Is Listening To You — And So Are Hackers

Paddy Harrington December 18, 2024
Skoda and Volkswagen are the latest vehicle manufacturers that have had vulnerabilities discovered in their cars that could allow malicious actors to execute code remotely. Find out more about privacy risks in cars and what can be done to minimize them.
Blog

Deciphering The Data Clean Room Landscape

Stephanie Liu December 18, 2024
The data clean room market is a bit of an anomaly: It’s both an established and emerging market.
Blog

2025 B2B Marketing Predictions For Indian CMOs

Subhendu Pattnaik December 18, 2024
Earlier this month, we wrapped up Forrester’s India Predictions 2025 event. I look forward to this event every year, and this year was no exception. This year’s event for India saw record turnout, with over 350 participants across three cities in India including marketing and tech leaders.
Blog

Three Things To Know About How Security Team Toxicity Can Increase Breach Risk

Jinan Budge December 17, 2024
New research finds that engaged, healthy, psychologically safe, and collaborative security teams experience fewer breaches. Find out why.
Blog

The Customer Service Tech Landscape: What It Means For You

Kate Leggett December 17, 2024
To succeed, customer service organizations must curate a set of technologies that underpin their operations. To discover the most important ones, we surveyed technology decision-makers, suppliers, and other subject matter experts for their opinions about which ones really mattered.

How Will 2025 B2C Trends Shape Your Strategy?

Prepare for the future with our 2025 predictions for B2C marketing and CX leaders. Learn how to refine your strategies for AI, tech stacks, loyalty programs, frontline agents, TikTok, and more.

Blog

Mergers And Acquisitions Continue To Reshape The EA Tool Market

Stéphane Vanrechem December 17, 2024
In November 2023, LeanIX was absorbed by SAP; in September 2024, Ardoq acquired ShiftX; and most recently, on December 11, 2024, Orbus Software announced its acquisition of Capsifi. All these acquisitions point to a significant shift in the enterprise architecture management suite space. Orbus Software, recognized as one of the leading vendors in The Forrester […]
Blog

The Average B2B Firm Invests 8% Of Revenue In Marketing — But That’s Not The Whole Story

Matthew Selheimer December 17, 2024
Global averages mask a great deal of nuance. Get an overview of our B2B marketing budget benchmark reports and find out how they can help you evaluate your marketing investment.
Podcast

385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare

The CX Cast December 17, 2024
Philips Healthcare is at the forefront of a dynamic market. Telemedicine, the lasting impact of the pandemic, the aging population, consumer access to healthcare data, and other factors are challenging old business models. Tina Lilje, Global Head of CX at Phillips Healthcare joins us to share how she and her team are embracing AI to enhance CX.
Blog

What I Learned About Sales Technology In 2024

Seth Marrs December 17, 2024
This blog provides a 2024 year in review of the sales technology market, along with a view on how it will impact 2025.
Blog

Cohesity Acquires Veritas: A Data Resilience Behemoth Emerges

Brent Ellis December 17, 2024
Cohesity and Veritas’ merger just completed last week, creating the single largest data resilience provider in the market by revenue. Learn the details of the merger and find out what it could mean for customers and the market at large.

Join Us Live: Key 2025 Tech & Security Predictions

Get ahead with insights from Forrester analysts. Join us on Jan. 30 for a webinar on our 2025 predictions covering the future of technology and security, from rising cyberthreats to the impact of AI and automation.

Blog

Prédictions 2025

Thomas Husson December 17, 2024
Chaque année, depuis maintenant une vingtaine d’année, je partage une synthèse des prévisions que Forrester anticipe pour l’année qui vient. Début 2024, j’avais partagé une dizaine de prévisions ici sur ce même blog et ma collègue Sharyn Leaver – Chief Research Officer @Forrester – a analysé la pertinence de nos prévisions en revenant de manière […]
Blog

2025 Will Be The Year Of AI Maturation And Solidification In India

Biswajeet Mahapatra December 16, 2024
2024 has been a year of profound transformation. Major elections, political unrest, wars, civil uprisings, and ongoing supply chain disruptions have created global turbulence. Despite these challenges, a silent technological revolution is driving fundamental shifts in human behavior, community interactions, societal structures, and government services. This revolution carries the potential to redefine economies and reshape […]
Blog

Shutting It Down: Why US Federal Restructuring Is More Normal Than It Seems

Sam Higgins December 16, 2024
Beneath the "shut it down" sound bites lies a surprisingly ordinary policy approach called “machinery of government” (MoG) changes. Find out how common administrative overhauls are in countries such as Australia, the UK, and Canada, when it comes to aligning government functions with evolving policy priorities.
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