Glenn O'Donnell

Vice President, Research Director

Forrester Bio

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Net Neutrality Is Dead – Long Live Common Sense

Glenn O'Donnell December 14, 2017

My fellow Americans, the FCC has finally acted on its promise to repeal the regulations known at Net Neutrality. This move has been a magnet for political debate by those on both extremes. Ignore those people. They are only wasting your time. If you become spellbound by the media circus, your competitors will be busy […]

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Tech Vendors Must Evolve Or Crumble: The Report You Must Read

Glenn O'Donnell September 13, 2016

Which companies do you feel are the dominant players in the technology industry? Are they the names that have dominated for years, like Cisco, the newly merged Dell (plus EMC), the recently split HP, Inc. and HPE, IBM, Microsoft, or Oracle? Is it one of the newer cloud titans like AWS, Google, IBM, or Microsoft? […]

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Welcome to Forrester, Rob Stroud

Glenn O'Donnell October 7, 2015

Good day everyone, I bring tidings of great joy to the Forrester community, and especially to our clients! We have a new analyst on the Infrastructure & Operations Research team! It took a long time to get the right person, but we finally did. Once you meet him (and you likely already have), you will […]

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Introducing Forrester’s Infrastructure Transformation Playbook

Glenn O'Donnell November 5, 2014

Forrester’s Infrastructure and Operations research team has been on the leading edge of infrastructure technology and its proper operational aspects for years. We pushed the industry on both the supply side (vendors) and the demand side (enterprises) toward new models and we pushed hard. I’m proud to say we’ve been instrumental in changing the world […]

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Death To CMDB! Long Live The Dream!

Glenn O'Donnell December 22, 2013

I’m sitting on my sofa at home (Yes! Home!) on Sunday morning just before Christmas. I’m “shut down” for the holidays now, but of course, I’m watching Twitter and now listening to my brilliant friends Chris Dancy and Troy DuMoulin discussing CMDB (configuration management database) on the Practitioner Radio podcast. It’s a marvelous episode, covering […]

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A New Twist To Glenn’s Annual Analyst Relations Award

Glenn O'Donnell December 20, 2013

Late December is always a good time to reflect on the year gone by and think about the people that made the year special. Among the people who are special to analysts are the many people we work with in the vendor community. The key contacts we have with the vendors are in the field […]

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IBM Escalates The DevOps War With UrbanCode Acquisition

Glenn O'Donnell April 25, 2013

On Monday, April 22, IBM announced it acquired UrbanCode, a small but exciting vendor based in Cleveland, OH that is focused on improving various aspects of the application lifecycle. Both IBM and UrbanCode have been increasing their marketing rhetoric to position themselves in the rapidly expanding DevOps market. On this same day, CA Technologies – at its CA World conference in Las Vegas – was loudly proclaiming its […]

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Use Boeing As A Metaphor For Service Excellence

Glenn O'Donnell February 8, 2013

Given the recent news about Boeing's 787 Dreamliner, my title may surprise you. Please read on. As I write this, I am in seat 1A of United flight 1607 from Philly to Houston. playing on the screen in front of me is CNBC. I make no secret of my disdain for much of the so […]

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Glenn’s Analyst Relations Champ For 2012 Is …

Glenn O'Donnell December 20, 2012

  I will postpone the name of my 2012 winner for a bit. I first want to thank the great AR professionals with whom I have the pleasure of working! For those outside the technology vendor world, analyst relations is a function vendors use as the liaison between their people and analysts like me. We […]

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Optimism For The Gelsinger Era At VMware

Glenn O'Donnell September 4, 2012

The most notable news to come out of the VMworld conference last week was the coronation of Pat Gelsinger as the new CEO of VMware. His tenure officially started over the weekend, on September 1, to be exact. For those who don’t know Pat’s career, he gained fame at Intel as the personification of the […]

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Dell Is On A Quest For Software

Glenn O'Donnell July 6, 2012

  One of the many hilarious scenes in Monty Python and the Holy Grail is the "Bridge of Death" sequence. This week's news that Dell plans to acquire Quest Software makes one think of a slight twist to this scene: Bridgekeeper:   "What … is your name?" Traveler:           "John Swainson of […]

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Suddenly, Dell Is A Software Company!

Glenn O'Donnell February 16, 2012

The Dell brand is one of the most recognizable in technology. It was born a hardware company in 1984 and deservedly rocketed to fame, but it has always been about the hardware. In 2009, its big Perot Systems acquisition marked the first real departure from this hardware heritage. While it made numerous software acquisitions, including […]

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NetIQ + Novell: A Nice Combo That Could Be Even Better If ...

Glenn O'Donnell September 14, 2011

  On 22-Nov-2010, Attachmate Corporation announced it was acquiring the assets of Novell, Inc. Once on top of the IT world, Novell's glory had clearly faded. Along the way, however, it acquired several attractive assets of its own (e.g., PlateSpin, Managed Objects). Towards the end of its independence, the future certainly looked bleak for Novell […]

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Please Join Our Landmark ITSM Study

Glenn O'Donnell April 13, 2011

Shortly before the IT Service Management Forum's annual Fusion conference in 2009, Forrester and the US chapter of IT Service Management Forum (itSMF) put the finishing touches on a partnership agreement between the two entities. There are many aspects of this partnership, including Forrester analysts speaking at numerous itSMF events throughout the year. (I had […]

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Cisco Buys A Credible Automation Entry Point With NewScale

Glenn O'Donnell March 29, 2011

Cisco announced today its intent to acquire NewScale, a small, but well-respected automation software vendor. The financial terms were not disclosed, but it is a small deal in terms of money spent. It is big in the sense that Cisco needed the kind of capabilities offered by NewScale, and NewScale has proven to be one […]

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Who Are Your Anchor Vendors?

Glenn O'Donnell March 1, 2011

Every day we read about technology vendors making acquisitions and merging with their competitors. Some recent examples: Verizon acquired Terremark for $1.4B to take a leadership role in IaaS, NetApp acquired Akorri to move up the virtualization stack, and the highly popularized "storage shoot out" in late 2010 between Dell and HP for 3PAR (ending with HP’s […]

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Management Software Sleeping Giants Awaken

Glenn O'Donnell May 28, 2010

Many industry watchers, including me and my Forrester Research colleagues, often highlight an elite group of management software megavendors commonly known as the “Big Four” that consists of BMC Software, CA Technologies (as it is now called), HP Software, and IBM Tivoli. These four have dominated the management software business for well over a decade. […]

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CMS Pockets Of The Truth Or CMDB Unified Ambiguity?

Glenn O'Donnell May 5, 2010

I've had many discussions with clients and others about CMDB (configuration management database), not surprising as I am coauthor of a book called The CMDB Imperative. These discussions almost always come back to questions about how this thing called a CMDB looks. How is it built? What tool(s) do I use? Which "database" is best? […]

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IT Is Industrializing – What Does That Mean To Me?

Glenn O'Donnell April 21, 2010

  Like many movements before it, IT is rapidly evolving to an industrial model. A process or profession becomes industrialized when it matures from an art form to a widespread, repeatable function with predictable result and accelerated by technology to achieve far higher levels of productivity. Results must be deterministic (trustworthy) and execution must be […]

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Opalis Was NOT Acquired By Microsoft

Glenn O'Donnell November 6, 2009

The IT management software and operations communities have been buzzing this week about reports that Microsoft acquired IT process automation vendor Opalis Software. We have unequivocally confirmed that this rumor is incorrect. Opalis has NOT been acquired by Microsoft. It remains an independent entity, at least for now. Opalis, based outside of Toronto, has repeatedly […]

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