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Introducing Forrester AI Access: Equipping Organizations With Trusted Insights To Act Fast

Carrie Johnson September 9, 2025
Forrester AI Access is an important milestone in our AI journey, beginning with our 2023 launch of Izola. With AI Access, organizations can validate ideas, innovate, and make smarter decisions faster.
Podcast

H-1B Visa Changes, Agentic Commerce, Optimizing Customer Reviews

What It Means 2 days ago
Heading into the fourth quarter, there are no signs of a slowdown in developments that will keep business and technology leaders on their toes. This episode dives into the latest impacts of geopolitics on the tech industry and AI’s impact on commerce and buying networks.
Blog

Predictions 2026: Cybersecurity And Risk Leaders Grapple With New Tech And Geopolitical Threats

Paddy Harrington 2 days ago
In 2026, continued political instability coupled with technological advancements being used by cybercriminals will force cybersecurity and risk leaders to adapt their defensive technologies and prepare their workforce for big shifts. Find out more in our 2026 predictions for cybersecurity and risk.

The Countdown To 2026 Predictions Has Begun

Don’t miss your chance to lead with confidence. Get early access to Forrester’s expert guidance across marketing, CX, digital, tech, and security.

Blog

How Accurate Were Our Predictions For 2025?

Sharyn Leaver 2 days ago
Predictions season is here, and our research teams have been hard at work formulating and fine-tuning their calls for 2026. But before we release our 2026 predictions, here’s a review of some of the “hits” and “misses” from our 2025 predictions.
Blog

Wisdom And Books From The Board Of Clients

George Colony September 26, 2025
Forrester's recent Board of Clients meeting was one of the most creative and dynamic in its history — not surprising given that we're living in the emerging world of AI. Members shared their tips for staying grounded and what they're reading right now.
Blog

The Odyssey Ahead: B2C Marketers, Prepare Now For Agentic AI

Joe Stanhope September 25, 2025
Just as marketers started experimenting with new genAI features when they emerged, agentic AI has arrived — and signals the next round of transformative marketing capabilities.

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Blog

Global Cybersecurity Spending to Exceed $300B by 2029

Merritt Maxim 1 minute ago
Despite the ongoing macroeconomic uncertainty in 2025 fueled in part by sudden changes in US trade policy and tariffs, demand for cybersecurity products and services will remain a tech-spending bright spot, projected to grow faster than overall global commercial software. According to Forrester’s Global Cybersecurity Market Forecast, 2024-2029, cybersecurity spending will rise by 13.1% in […]
Blog

New Agile Messaging Cycle Helps B2B Marketers Respond More Quickly To Buyer Needs

Barry Vasudevan 11 minutes ago
The Messaging Gap: Why B2B Teams Feel Behind Every year, I speak with dozens of clients about their messaging. And every year, I hear the same refrain: “We’re behind.” Whether it’s new buyers, changing regulations, shifting tariffs, or the latest generative AI model, something is always changing—and messaging is always out-of-date. And the problem isn’t […]

Master Risk And Lead Through Uncertainty

Attend our Security & Risk Summit to get insider access to frameworks and tools that help security professionals navigate AI attacks, understand quantum risks, and redefine resilience.

Blog

ICYMI: The CX Tech Ecosystem Is Changing

Colleen Fazio 4 hours ago
There’s something happening in the customer feedback management tech ecosystem, and it’s not a flashy announcement with eye-popping dollar signs. Instead, it’s a steady drumbeat of incremental changes. While the headlines might feel subdued, these developments reflect buyer interest in combining information from multiple channels and in taking advantage of the latest AI innovations. The […]
Blog

Bot Management Graduates — Introducing The Bot And Agent Trust Management Market

Sandy Carielli 6 hours ago
Starting with our upcoming landscape report, we are changing the name of this category of software from bot management software to bot and agent trust management software. Find out why and get a full definition in this post.
Blog

Zero-Click Search Comes For Checkout: Agentic Commerce Automates Retail’s Next Frontier

Nikhil Lai 22 hours ago
Agentic commerce is spreading as OpenAI launches Instant Checkout offering shoppers conversational shopping from curiosity to checkout without redirecting consumers to merchants’ sites. Find out what this means and how B2C marketers are responding in this post.
Blog

Build Your Foundation First: The Hard Truth About Successful AI Deployments

Katie Linford 23 hours ago
AI can improve efficiency for go-to-market teams but only if core processes are in place. This blog explores how to identify and fix issues such as siloed workflows, disconnected systems, and inconsistent data so that AI can deliver real impact instead of amplifying inefficiencies.
Blog

Operational Excellence Starts With Truth And Tracking

Joe Cicman 23 hours ago
Struggling with performance decay? Learn the steps one tiger team at a medical device company took to turn dysfunction into dominance in this case study.

What It Means: A Forrester Podcast

New format. New topics. Same trusted insights from Forrester analysts.

Blog

Ensure That Your Consumer Personalization Vision Is 20/20

Jessica Liu 23 hours ago
Clients often ask us, “What are personalization best practices?” But depending on the organization, the word “personalization” can mean very different things. Personalization is multifaceted and needs a qualifier such as personalization initiatives, personalization programs, personalization capabilities, personalized tactics, personalized interactions, personalized moments, consumer personalization, or business personalization. Forrester defines personalization as: The use of a […]
Blog

From Keywords To Context: Impact And Opportunity For AI-Powered Search In B2B Marketing

Jessie Johnson 24 hours ago
AI-powered search is rapidly reshaping how B2B buyers discover, evaluate, and engage with providers during the purchasing process and postsale experience. Today’s buyers ask questions that require more than simple keyword matches. They expect modern search environments — from generative AI-based answer engines to AI agents — to understand their intent and deliver responses that […]
Blog

AI With No Lies: My Message At FedTalks 2025

Michael Facemire 1 day ago
How can AI become your organization’s superpower? Find out in this review of FedTalks 2025, the largest annual gathering of federal government leaders, C-level executives, tech innovators, and public-sector change-makers.
Video

Agentic Commerce? Conversational Commerce? The Future Of Owned Digital Shopping Experiences

Emily Pfeiffer 2 days ago

Blog

US Federal CX Dodges Declines Impacting Other Sectors

Colleen Fazio 2 days ago
Forrester’s 2025 CX Index shows US federal agencies outperforming utilities — but overall CX stagnating. Read the full report for agency insights.

The Insight-Packed Summit Tech Leaders Can’t Miss   

Tackle AI-led tech disruption, global volatility, and skyrocketing costs at Forrester’s Technology & Innovation Summits. Gain skills, practices, and platforms to fuel innovation and drive results.

Blog

Predictions 2026: Marketing Agencies Resign Their Agency

Jay Pattisall 2 days ago
By the end of the coming year, marketing agencies will have materially changed. For CMOs, agencies will no longer act solely as your agents but also as owners of solutions, resellers of technology partnerships, and developers of emerging capabilities.
Blog

How To Build AI Red Teams That Actually Work

Jeff Pollard 3 days ago
AI red teaming blends offensive security tactics with safety evaluations for bias, toxicity, and reputational harm. It’s messy, fragmented and, most of all, necessary. Get six tips to get started on an AI red team that actually works in this preview of our upcoming Security & Risk Summit.
Blog

The Circular Economy: The White Knight Of IT Sustainability In Recycled Armor

Abhijit Sunil 3 days ago
Circular economy initiatives often lack a holistic approach, leading to varied interpretations and applications. Learn the six key components that play a crucial role in applying circular economy principles in IT.
Blog

AI: Our Modern-Day Cyrano

Brendan Witcher 3 days ago
Like Cyrano, AI often acts as the unseen ghostwriter, strategist, or partner, offering insights or phrasing that feel more articulate and persuasive than our own. But, as in the play, this arrangement introduces social complexities, ethical dilemmas, and maybe even heartbreak.
Blog

CX Cast Roundup, September 2025: Change, Mobility, And The Future Of CX Talent

Martin Gill 3 days ago
This month on The CX Cast, we explored the realities of leading customer experience in a rapidly evolving world. From reimagining mobility to fixing change management failures and even preparing the next generation of CX leaders, as always, we provide practical advice you can apply today. Here’s what you missed and why you should catch […]
Blog

How UCL Is Preparing Future CX Leaders For The AI Age

Martin Gill 3 days ago
AI is transforming the skills that CX professionals need to succeed. Discover how University College London prepares future CX leaders for an AI-driven world with practical skills, real projects, and lifelong learning strategies.
Podcast

422: Educating Future CX Pros

The CX Cast 3 days ago
Martin is joined by Debra Eddy, guest lecturer at University College London (UCL), to discuss how universities are preparing the next generation of CX leaders. Debra shares her journey from fast-moving consumer goods marketing to academia, and how UCL builds real-world skills and employability for students while adapting to changes brought by AI.
Blog

Conversational AI And Anticipatory Insights — What’s New In Australian Mobile Banking In 2025

Zhi Ying Barry 4 days ago
Mobile banking is now the primary channel for Australian online adults. Learn how Australia’s four biggest banks are adapting to meet the mobile banking needs of their customers.
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