Jen Sanning

Executive Partner

Jen Sanning

Author Insights


Begin With The End In Mind

Jen Sanning June 24, 2020
This second habit from Stephen Covey’s The 7 Habits of Highly Effective People has been on my mind since Forrester’s recent Forum, CX North America. At the event, which exceeded expectations and attendance, customer experience (CX) and marketing leaders listened as Forrester client Amy Shioji, head of customer experience and insights at Strategic Education, and […]
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