Pascal Matzke

Rapidly evolving customer expectations continue to drive changes across all facets of business. Consumers and business customers increasingly expect real-time access to status, service, and product information. Rapidly changing consumer expectations ripple throughout the supply chain, shortening product cycles and requiring more agile manufacturing capabilities.   Forrester believes that 2015 will serve as an inflection […]

Yesterday we received the very sad news that our great friend and wonderful colleague Julie Giera passed away earlier this week. Although we were well aware of the fact that Julie had been battling breast cancer for several years, I still find it difficult to comprehend the news – in particular since we had lost […]

A combination of factors is combining to reshape and recast the IT services sector. These factors include the continued weak economic environment, the further development of a global delivery model (GDM), new uses of technology across clients’ go-to-market and supply chain ecosystems, the adoption of cloud and SaaS utility-based pricing and delivery models as well […]

When HP acquired EDS in May 2008 it was clear that in the short term the company would have to manage significant integration challenges before the medium and long term benefits of the acquisition would come to bear. Now, 18 months later, HP claims that the acquisition has been completed and so it is time […]

On Monday morning Xerox announced the planned acquisition of ACS for approximately $6.4 billion. The acquisition will be a big move for Xerox’s Ursula Burns, who just recently took over as CEO, and it is indeed a “game-changer” for Xerox. Long known as a manufacturer of office products such as copiers, Xerox has exhibited strong […]

Together with some of my Forrester analyst colleagues earlier today I listened into the conference call hosted by executives of both –  Dell and Perot Systems – to explain the rationale behind Dell's announcement to buy Perot for US$ 3.9 billion cash. There has been some speculation lately about Dell possibly making such a move, […]