Rapidly evolving customer expectations continue to drive changes across all facets of business. Consumers and business customers increasingly expect real-time access to status, service,…
Yesterday we received the very sad news that our great friend and wonderful colleague Julie Giera passed away earlier this week. Although we were…
A combination of factors is combining to reshape and recast the IT services sector. These factors include the continued weak economic environment, the further…
When HP acquired EDS in May 2008 it was clear that in the short term the company would have to…
On Monday morning Xerox announced the planned acquisition of ACS for approximately $6.4 billion. The acquisition will be a big move…
Together with some of my Forrester analyst colleagues earlier today I listened into the conference call hosted by executives of both…
