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Forrester’s Top 10 Emerging Technologies For 2025: Automation Evolves, Robots Rise, And Synthetic Data Steps Forward

Brian Hopkins May 6, 2025
Emerging technology isn’t just speeding up — it’s splintering into newer, riskier, and more powerful directions. Learn three noteworthy changes to this year’s top 10 emerging technologies list and one foundational truth that hasn’t changed in this preview of our upcoming webinar and new report.
Blog

Customer Experience Quality In The US Falls To An(other) All-Time Low

Pete Jacques 1 day ago
While persistent challenges plague CX in North America, EMEA offered some bright spots. Learn about this year’s Customer Experience Index (CX Index™) scores and the lessons they hold for brands.
Blog

AppGen Is Here: Say Goodbye To Software Development As You Know It

Diego Lo Giudice 2 days ago
Discover how AI-powered AppGen platforms are collapsing the SDLC, democratizing development, and disrupting the software industry.

Ultimate Guide To The Top 10 Emerging Technologies

Discover the top 10 emerging technologies shaping 2025, based on Forrester’s exhaustive research. Explore the impact, use cases, and benefit horizons of technologies like agentic AI, synthetic data, quantum security, and more.

Podcast

Perplexity’s Strategy, B2B Influencers, Salesforce Buys Informatica

What It Means June 12, 2025
If there’s one constant in business today, it’s change. New partnerships, new strategies, and new risks are popping up in all areas. In this episode, we look at three major changes taking place in the B2C, B2B, and enterprise application spaces and tap our analysts for their guidance on how to manage these changes.
Blog

Getting The Balance Right: Shared Services Versus Service Providers In Government

Sam Higgins June 11, 2025
Without rigorous management, shared services in government can devolve into a service provider model, losing sight of the core mission and sacrificing the efficiencies they were designed to deliver. Learn how to avoid this and get the balance right.
Blog

Silicon, Substations, And Sovereignty — Infrastructure Is Critical For AI Success

Naveen Chhabra June 11, 2025
The artificial intelligence revolution isn’t just about algorithms — it’s also fundamentally reshaping the IT infrastructure. Learn three major impacts from these trends and what choices CIOs and enterprise architects are faced with as a result.

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Blog

Unlock The Marketplace Potential: A Strategic Guide For Tech Leaders

Joe Cicman 49 minutes ago
As digital ecosystems evolve, marketplace development platforms are becoming essential tools for scaling commerce, expanding reach, and enhancing partner collaboration. Forrester’s Buyer’s Guide: Marketplace Development Platforms, 2025, offers a strategic framework to help tech executives align their marketplace technology with their internal business models. Marketplace platforms are not “one size fits all.” Tech leaders must […]
Blog

Ask Again Later? No Thanks — The Future Of Customer Success Is Now

Shari Srebnick 5 hours ago
When I was a kid, my friends and I often turned to the Magic 8 Ball for all of life’s biggest questions. “Will I be rich?” Ask again later. “Does my crush like me back?” Don’t count on it. It was a fun game, but let’s be honest: It wasn’t exactly reliable. Fast-forward to today, […]

Win Over Complex Buying Groups With Adaptive Programs

B2B buying groups are more complex than ever. Discover how to align priorities, drive consensus, and boost marketing’s impact with adaptive programs. Watch the webinar replay for buyer insights based on research.

Blog

AWS re:Inforce 2025 — Light On Generative AI, Heavy On User Experience Enhancements

Allie Mellen 7 hours ago
AWS re:Inforce was held in Philadelphia this year and serves as the smaller, security-focused counterpart to AWS re:Invent. Before we dive in, it’s worth noting that AWS security consistently releases products and features that serve one purpose: improving customer experience to ultimately raise customer cloud spend. Through that framing, the announcements were heavy on identity, […]
Blog

Six Ways That Prime Fuels Amazon’s Retail Growth

Jitender Miglani 21 hours ago
Forrester’s Jitender Miglani outlines the six investments that Amazon is making to enhance its retail offerings.
Blog

Why “Performance Marketing” Falls Short

Ian Bruce 22 hours ago
Many B2B organizations overrotate toward marketing tactics that engage buyers long after they have formed preferences. Instead, they must try to influence buyers before they enter a purchasing process.
Blog

US Banks’ Total Experience: Brand Promises Fall Short, And CX Is Declining

Alyson Clarke 1 day ago
Banks create value by winning customers and then serving them in ways that deepen the relationship and drive retention. Forrester’s new Total Experience Score rankings for 25 US banks reveal that banks’ brand promises aren’t resonating and that CX has declined. So what’s going wrong, and which banks are getting it right? What Is Forrester’s […]
Blog

The Future Of Healthcare Is In The Cloud

Tracy Woo 1 day ago
Cloud is transforming healthcare by enabling smarter, faster, and more secure care delivery — but challenges such as security, interoperability, and clinician burnout still demand bold innovation.

Prove CX ROI And Gain Executive Buy-In

Struggling to make execs see the value of CX? Download our guide and ROI calculator to craft a winning business case and secure funding for your CX initiatives.

Blog

Seven Launch Best Practices To Drive The Results You Want

Beth Caplow 1 day ago
With clients struggling to nail their product launches recently, I thought it might be helpful to summarize a webinar I participated in a few months ago called Captain Your Launch: Mastering B2B Product Launches. Host Rowan Noronha was joined by Julien Sauvage, Tamara Grominsky, and myself. We covered the gamut on launches, sharing our experiences, […]
Blog

US Health Insurers’ Total Experience Fails To Impress

Judy Weader 1 day ago
Before diving into the highlights of this year’s study, The US Health Insurers Experience Metrics Rankings, 2025, let’s first set some context. Since 2016, Forrester has been tracking the quality of brands’ customer experience (CX), using the Customer Experience Index (CX Index™), which links customers’ perceptions of CX quality to loyalty. This year, we are […]
Blog

AI Race: Can Huawei Close The AI Gap?

Naveen Chhabra 1 day ago
Huawei Just Raised The Stakes For those just tuning in, NVIDIA has been driving much of the AI infrastructure conversation. Huawei has been, not so loudly, building its own AI stack, right from the silicon to systems to AI models. CloudMatrix ups Huawei’s play in the market considerably. The CloudMatrix-Infer system is no ordinary cluster. […]
Blog

Announcing The Forrester Wave™: Security Analytics Platforms, Q2 2025 — The SIEM Vs. XDR Fight Intensifies

Allie Mellen 1 day ago
Find out how our latest analysis of the security analytics platforms space illustrates the dramatic changes this market is undergoing as legacy SIEM vendors are locked in heated competition with surging XDR providers.
Podcast

409: Live At CX Summit EMEA, 2025

The CX Cast 1 day ago
We come to you live this week from Forrester’s annual CX Summit EMEA conference in London, England. This year’s summit is all about the gap between brand and customer experience and between strategy and execution with a dive deep into metrics and journeys. We capture some attendee and speaker voices discussing the research shared during […]

Can Your Security Strategy Handle Today’s Volatility?

Economic turmoil, increased cyberattacks, and changing regulations. Learn new strategies for managing risk in an era of volatility.

Blog

Telecom Costs Are Creeping Up — Here’s How To Push Back

Octavio Garcia Granados 2 days ago
Despite years of investment in optimization tools and network modernization, many firms are still seeing their telecom bills rise. Find out what's behind this uptick and how to manage it in this preview of a new report.
Blog

AI, Assistants, And Analytics: What Stood Out At Cvent CONNECT 2025

Conrad Mills 2 days ago
I’ve just finished reviewing the product announcements from this year’s Cvent CONNECT, and there was a lot to digest. AI was the big story with the launch of CventIQ, a suite of integrated AI capabilities across the entire Cvent ecosystem. Rather than present Cvent IQ as a standalone product, the team looked at it through […]
Blog

What IT Financial Management Success Looks Like

Greg Zorella 5 days ago
IT professionals have better things to do than get in the weeds with finance. But as enterprises have become more focused on the ROI of their IT investments, finance and IT have become inextricably linked. This is where IT financial management can help.
Blog

Datadog DASH: A Revolving Door Of Operations And Security Announcements

Carlos Casanova 5 days ago
Datadog’s 2025 keynote showcased a bold vision for AI-driven observability and security, unveiling a sweeping array of autonomous agents and tools designed to transform IT operations. From Bits AI SRE and Security Analyst to LLM Observability and Code Security, Datadog is trying to position itself as a central hub for operational intelligence in an increasingly algorithmic tech landscape.
Blog

Geopolitical Volatility Puts Digital Sovereignty Center Stage

Dario Maisto 6 days ago
Mounting geopolitical pressures have made digital sovereignty an everyday talking point as organizations and individuals seek more autonomy from foreign government dependency and potential influence. Learn about new sovereign options and technology choices that will shape a new sovereign tech landscape in incremental steps over the next decade.

Scale Your AI Strategy To Maximize ROI

Unlock the blueprint for AI success. Discover how to align strategy, prioritize impactful use cases, and close the talent gap — everything you need to expedite ROI and achieve tangible success through AI.

Blog

Design Digital Experiences That Reflect Where And How Europeans Engage Today And In The Future

Aurelie L'Hostis 6 days ago
To meet rising customer expectations, organizations must ground their digital experience strategies in a data-driven understanding of their users.
Blog

How To Get Retrieval-Augmented Generation Right

Charlie Dai 7 days ago
As AI continues to redefine the way organizations think and work, retrieval-augmented generation is a pivotal tool for enterprise adoption of generative and agentic AI. Find out how to leverage it most effectively.
Blog

Identiverse 2025 Recap: The Identity Trends Reshaping Your Identity Access Management Roadmap

Merritt Maxim June 18, 2025
I recently attended Identiverse in Las Vegas. This was my first time back at Identiverse since conference founder Ping Identity sold the conference in 2021. As identity related initiatives continue to dominate Forrester clients’ top priorities and initiatives, I felt impelled to share my perspectives and insights. Here are my five major conclusions and recommendations […]
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