Featured Blogs

Blog

Forrester’s Top 10 Emerging Technologies For 2025: Automation Evolves, Robots Rise, And Synthetic Data Steps Forward

Brian Hopkins May 6, 2025
Emerging technology isn’t just speeding up — it’s splintering into newer, riskier, and more powerful directions. Learn three noteworthy changes to this year’s top 10 emerging technologies list and one foundational truth that hasn’t changed in this preview of our upcoming webinar and new report.
Blog

Public-Sector IT Leaders: It’s Time To Prioritize The Right Emerging Technologies

Sam Higgins 5 days ago
Learn the 11 emerging technologies that all public-sector IT leaders should be watching and get insight on how these technologies will shape the next decade of government transformation.
Blog

Standing Out In A Zero-Click World Starts With Stronger Collaboration

Lisa Gately 6 days ago
Buyers may never click through to your content, even if it’s relevant, well structured, and aligned to buyer needs. This doesn’t mean your content is any less important — it’s just that the rules have changed.

Ultimate Guide To The Top 10 Emerging Technologies

Discover the top 10 emerging technologies shaping 2025, based on Forrester’s exhaustive research. Explore the impact, use cases, and benefit horizons of technologies like agentic AI, synthetic data, quantum security, and more.

Podcast

New AI Lessons In Coding, Marketing, And Product Design

What It Means 6 days ago
In this episode, we look at how to avoid the risks of AI-enabled tools in three common business use cases: coding, marketing, and product design. The key takeaway from all three areas: There’s still a strong need to have a human in the loop to review your AI outputs.
Blog

Brenntag And e& Are Forrester’s 2025 Customer-Obsessed Enterprise Award Winners For EMEA

Rusty Warner May 27, 2025
Our judging panel decided on two outstanding organizations for the honors this year. Learn about their different approaches to customer obsession, and join us at CX Summit EMEA to hear from them first-hand.
Blog

Coinbase Flips The Coin On Would-Be Extortionists

Joseph Blankenship May 16, 2025
In a recent example of why managing insider risk is critical, cryptocurrency exchange Coinbase announced that it was the target of an extortion scheme enabled by insiders. Learn more about the incident and how to protect against it in this blog.

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Blog

What Sets High-Performing Consumer Insights Teams Apart

Audrey Chee-Read 14 hours ago
How do the most successful consumer insights teams behave? Speed and strategy are the mandates. Get more details in this preview of a new report.
Blog

AI In Events: A Promise Waiting To Be Realized

Conrad Mills 14 hours ago
AI has the potential to remake how we plan and execute B2B events. Yet despite its potential, Forrester data shows that current uptake is low. Get some insight and analysis of the data from our recent survey on B2B events.

Win Over Complex Buying Groups With Adaptive Programs

B2B buying groups are more complex than ever. Discover how to align priorities, drive consensus, and boost marketing’s impact with adaptive programs. Watch the webinar replay for buyer insights based on research.

Podcast

CX Cast Replay: Paying Employees For CX Is A Bad Idea

The CX Cast 14 hours ago
Originally episode 147, this recording kicked off a theme we’ve continued to cover: employee CX. Show Notes: Originally episode 147, this recording kicked off a theme we’ve continued to cover: employee CX. VP, Principal Analyst Maxie Schmidt and former CX Cast host Sam Stern dive into how incentivizing better CX scores encourages unintended behaviors, stepping […]
Blog

Announcing The Forrester Wave™: Email, Messaging, And Collaboration Security Solutions, Q2 2025

Jess Burn 14 hours ago
The Forrester Wave™: Email, Messaging, And Collaboration Security Solutions, Q2 2025, is live — and it looks a bit different from its predecessor in 2023. Why The Name Change? Yes, it’s a mouthful, but the holistic approach of email, messaging, and collaboration security (EM&CS) is a reflection not only of the way people work but […]
Blog

The State Of Business Buying In Asia Pacific, 2024: What Marketers Need To Know

Mavis Liew 16 hours ago
The diversity and complexity of the APAC region is reflected in its B2B buying landscape. Understanding these complexities is critical for marketers operating in this region. Learn five key points about B2B buyers in APAC and how to address them.
Blog

AI Cost As A First-Class Metric — Our Conversation With David Tepper, CEO And Cofounder Of Pay-i

Michele Goetz 1 day ago
As AI scales, cost management shifts from a technical detail to a strategic priority. Leaders must balance innovation, ROI, and volatility to drive sustainable value. Get insights from this interview with David Tepper, CEO and cofounder of Pay-i.
Blog

The Public Sector Must Navigate The “Everything Everywhere All At Once” Efficiency Conversation With Portfolio Rationalization

Linda Ivy-Rosser 1 day ago
We’re in an era defined by constant disruption and rapid shifts — a true “everything everywhere all at once” scenario. The need to streamline operations and reduce footprints must be anticipated, with the ability to pivot expected. For tech execs, line-of-business leaders, and architects in the public sector, this dynamic landscape presents immense challenges but […]

Prove CX ROI And Gain Executive Buy-In

Struggling to make execs see the value of CX? Download our guide and ROI calculator to craft a winning business case and secure funding for your CX initiatives.

Blog

CIBC And AT&T’s John Miller Win Forrester’s North America 2025 Customer Obsession Awards

Keith Johnston 1 day ago
At this year’s CX Summit North America, Forrester will honor two exceptional leaders who have demonstrated a commitment to putting customers at the heart of their organizations. Learn about them and get four takeaway lessons from their achievements.
Blog

Lead Your Team To High Culture Energy In Turbulent Times

Angelina Gennis 2 days ago
Volatility Puts Culture Energy At Risk Your organization is navigating turbulent, volatile waters, and my colleagues at Forrester are helping you navigate this, whether you’re in technology; B2B marketing, product, and sales; or B2C marketing, CX, and digital. But what is happening in your team? As a valiant team leader, you’re doing your best to […]
Blog

Three Key Findings From The Forrester Wave™: Employee Experience Management Platforms, Q2 2025

David Johnson 2 days ago
What makes the best employee experience management platforms stand out? Find in this preview of our new Wave report on EX management platforms.
Blog

Introducing Forrester’s IT Spend Management Framework

Frederic Giron 2 days ago
Learn how mastering three indispensable capabilities — visibility, control, and optimization — can help you and your team align expenditures with strategic imperatives, realize cost savings, and fuel the innovation needed to thrive. 
Blog

CIOs: Embrace A Modern Network For Transformation Success

Manuel Geitz 4 days ago
Transformation is only successful if it is accompanied by change within the organization. Learn how the modern CIO network can help technology leaders build relationships and drive change.

Is Your Security Ready For Today’s Volatility?

Economic turmoil, cyberattacks, and rising regulations demand strong security leadership. Watch our webinar for tips on reducing risk, cutting costs, and leading through change.

Blog

This Year’s Upfronts Advanced TV’s Transformation

Nikhil Lai 4 days ago
An uncertain economic climate and digital transformation left their mark on this year's TV upfronts, where major TV networks aim to secure advertising commitments for the new season.
Blog

Don’t Overlook Consumers’ Preferences In The Whirlwind Of AI

Stephanie Liu 5 days ago
Brands tempted to move fast with AI pilots can’t ignore consumer sentiment and readiness for consumer-facing AI experiences. Find out why as we list three key findings from a new report.
Blog

Salesforce Accelerates Its Path To Agentic AI

Noel Yuhanna 5 days ago
Acquiring Informatica fuels Salesforce’s hard pivot to reinvent itself as an AI-first company and away from its CRM roots. Learn more about the impact of this acquisition on both companies and their customers in this post.
Blog

MIT’s 2025 CIO Symposium: For AI Success, Follow Path Two

Ted Schadler 5 days ago
MIT's Nobel Prize-winning economist Daron Acemoglu proclaims that technology can take two paths: automation and empowerment. Learn what each path entails and where AI is on each in this event review.
Blog

Redefining Operations With Aerial Drones

Charlie Dai 5 days ago
As physical automation advances, aerial drones are becoming a powerful tool for overcoming operational challenges. Learn more about the benefits, use cases, and risks of aerial drones in this preview of a new report.

Scale Your AI Strategy To Maximize ROI

Unlock the blueprint for AI success. Discover how to align strategy, prioritize impactful use cases, and close the talent gap — everything you need to expedite ROI and achieve tangible success through AI.

Blog

SAP Sapphire 2025: What Tech Leaders Need To Know

Faram Medhora 5 days ago
SAP Sapphire 2025 featured a flood of updates, from partnerships with Palantir and Perplexity to sweeping changes in pricing and packaging. But the real story was SAP’s repositioning of AI as the enterprise operating system. Learn more in this SAP Sapphire 2025 review.
Blog

Call For Entries! The Forrester Data & AI Impact Award

Sudha Maheshwari 5 days ago
Forrester is accepting nominations for the Data & AI Impact Award, which recognizes enterprise data and AI initiatives that drive business outcomes. Find out more about the award and how to apply.
Blog

Red Hat Summit 2025: AI, Virtualization, Hybrid Cloud, And The Future Of Enterprise IT

Devin Dickerson 5 days ago
The big question at Red Hat Summit 2025: Will customers continue to embrace more complexity in exchange for openness and flexibility? Get five key points coming out of the event.
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