Peter Sheldon

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Announcing Forrester’s 2015 B2B Commerce Suites Wave

Peter Sheldon June 29, 2015

Twenty months have passed since Forrester last published our Wave evaluation of the leading B2B commerce suite vendors. During that time much has changed. B2B eCommerce transactions in the US have grown 40% from $559b in 2013 to reach an estimated $780b by the end of 2015. Furthermore, 74% of B2B buyers now research and […]

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Spend on Commerce Technology Set to Nearly Double by 2019

Peter Sheldon February 5, 2015

Over the past four years, the commerce technology market has undergone significant consolidation. Commerce technology is now table stakes for any enterprise software vendor with a focus on systems of engagement. Consequently, Forrester has observed an unprecedented chain of mergers and acquisitions (M&A) in this space over the past four years with eBay, IBM, Oracle […]

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Announcing Forrester’s 2015 B2C Commerce Suites Wave

Peter Sheldon January 14, 2015

Over the past 3 days some 30,000 retail attendees from across the globe gathered in New York’s Javits Center for the annual National Retail Federation Big Show. This year there was a visible increase in both the number of commerce technology vendors exhibiting and the size of their respective booths. For the eBusiness, omni-channel, merchandising, […]

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Undercover Analyst – Forrester goes on the receiving end of the holiday online shopping season

Peter Sheldon December 15, 2014

In the first season of the hugely popular CBS Undercover Boss series, GSI Commerce founder and CEO Michael Rubin went undercover for a week in one of his firm’s eCommerce distribution centers to find out what it was really like to work on the front lines. Last week, Sucharita Mulpuru and I were invited by eBay […]

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Mobile Laggards Beware - Google Is Exposing Your Shortcomings

Peter Sheldon November 21, 2014

This week Google started promoting mobile optimized websites in their search results: Frankly I'm amazed it's taken Google this long to implement, however for mobile users it's a welcome addition to the search experience that alleviates the pain of clicking on a link only to find a desktop site at the other end. Now the […]

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Announcing The Forrester Wave™: Omnichannel Order Management, Q3 2014

Peter Sheldon July 29, 2014

Order management systems (OMS’s) typically haven’t garnered the same attention as other commerce technology. Orchestrating online orders from the point of purchase through to the point of fulfillment was viewed (through the eyes of eBusiness professionals) as a back-office process. In fact, eBusiness professionals have historically paid little attention to these systems and were happy […]

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Just Where Do My Online Orders Come From?

Peter Sheldon May 2, 2014

Have you ever stopped to think where your last online order came from and how it got to your house? We might assume that the package on our doorstep has probably just made a lengthy and complex journey across the country (courtesy of the belly of a UPS freighter, a handful of trucks, a few […]

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Welcome Brendan Witcher to the eBusiness & Channel Strategy Team

Peter Sheldon March 26, 2014

I’m delighted to announce that Forrester has hired a new Principal Analyst, Brendan Witcher, to bolster our coverage of commerce technology. Brendan joins Forrester from a retail background, having most recently held several leadership positions in eCommerce, CRM and strategic planning at Guitar Center. Prior to Guitar Center, Brendan also held senior eCommerce and direct […]

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eCommerce Replatforming Is A Business Transformation Program

Peter Sheldon March 11, 2014

This is a guest post by Lily Varon, a researcher serving eBusiness & Channel Strategy professionals.  The breakneck pace of technology innovation and changing consumer behavior is having a profound impact on business. To keep up with business growth plans, competitive threats, and consumer demands, online companies must support global markets, digitally empowered customers, and […]

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Plain And Not-So-Simple: eCommerce Fraud Management And The Solutions Available To Help

Peter Sheldon February 4, 2014

This is a guest post from Lily Varon, a researcher serving eBusiness & Channel Strategy professionals Data breaches. Customer payment and identity information hacked. Executive apology emails. Frustrated customers. The many steps to regain customer trust. It’s an all too familiar story these days (check out this cool data graphic on the topic). So what does it mean for eBusiness professionals? Well, eBusiness professionals are […]

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Order Management – An Omnichannel Imperative

Peter Sheldon January 28, 2014

With omnichannel excellence fast becoming a customer imperative, retailers and brands alike are rushing to operationalize an increasingly complex set of cross-channel order processing and fulfillment scenarios that are often referred to in aggregate as “buy anywhere, fulfill anywhere”. In fact in recent survey, we found that 52% of eBusiness professionals ranked omnichannel integration as […]

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Announcing The Forrester Wave™: Mobile Commerce Solution Providers, Q4 2013

Peter Sheldon December 30, 2013

I am pleased to announce that the inaugural Forrester Wave evaluation of mobile commerce solution providers is now live! Mobile commerce is hot – In fact for Pizza Hut, it’s so hot that approximately 50% of all digital orders come from mobile and tablet devices. Beyond impulse purchases like pizza and cinema tickets, mobile commerce is now […]

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The convergence of commerce and content platforms gathers momentum

Peter Sheldon November 25, 2013

Many brands and corporations today suffer from “two site” syndrome. The ‘.com’ site (often owned by brand/corporate marketing) serves to offer up a glossy magazine experience — designed to romance the customer with brand and product stories, while the ‘store.’ is owned by the eBusiness team and is designed around structured product content to optimize […]

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Selecting The Right Global Payment Service Provider For Your eBusiness Needs

Peter Sheldon November 21, 2013

This is a guest post from Lily Varon, a researcher serving eBusiness & Channel Strategy professionals Globalizing your eCommerce business isn’t just an option anymore — in many cases, it’s an imperative. But accepting global online payments is VERY complicated. It includes the transmission of sensitive financial information, an array of diverse payment methods, a […]

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RWD Is A Natural Evolution Of The Web — And It's Here To Stay

Peter Sheldon November 18, 2013

When I first looked at responsive web design (RWD) back in June 2012, only early adopters (mostly startups, agencies and media firms) had taken the plunge. Back then, developers and web designers alike were still getting to grips with the concepts required to build responsive sites. eBusiness leaders, although intrigued by the premise of a […]

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Announcing The Forrester Wave: B2B Commerce Suites, Q4 2013

Peter Sheldon October 7, 2013

Today, we released our inaugural Forrester Wave evaluation of B2B commerce suites.  In a sister blog post, my colleague Andy Hoar, with whom I coauthored this report, explains why client demand for this research has exploded over the past 12 months, with manufacturers and distributors grappling with how to better serve their sales channels through digital […]

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SAP Closes Its Acquisition Of Hybris - A Quick Update

Peter Sheldon August 1, 2013

Two months ago, SAP announced their intention to acquire Hybris and back then I blogged about the potential implications for Forrester’s clients. Today, SAP has formally completed the acquisition, which brings further clarity for the road ahead: Hybris will operate as an independent business unit. Hybris will operate as an "SAP Company" rather than a "Product of […]

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Commerce Technology Continues Its Bull Run

Peter Sheldon August 1, 2013

With growth comes investment, so given that eBusinesses across the globe continue to experience double-digit compound annual online sales growth, it should come as little surprise that 66% of these same firms are planning to increase their investment in commerce technology in 2014. In my latest research report “Commerce Technology Investment And Platform Trends — […]

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Forrester Needs You - We're Hiring For An eCommerce Technology Analyst

Peter Sheldon July 25, 2013

Our clients continue to realize sustained online revenue growth which means many eBusiness leaders have both the funds and backing to continue to invest heavily in commerce technology. Across the board, retailers, consumer brands, and industrial suppliers alike are significantly bolstering their capital investment programs to ensure they stay at the forefront of digital innovation […]

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Canadian Online Retail Shifts up a Gear, eh?

Peter Sheldon July 24, 2013

This week Forrester published our inaugural online retail forecast for Canada. While still lagging behind the US market, online sales in Canada show encouraging signs of growth over the next 5 years. In fact, online sales in Canada have grown from C$15.3 billion in 2010 to C$20.6 billion in 2013 and are expected to reach […]

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