Featured Blogs

Blog

Introducing Forrester’s Brand Experience Index — Drive Growth With Both Brand And Customer Experience

Dipanjan Chatterjee January 16, 2025
Enhancing brand and customer experience in tandem has a multiplicative revenue impact. Learn about our new approach for measuring and analyzing the two — and how it can point you toward avenues for growth.
Blog

Technology And Security Predictions: Your Questions Answered

Sandy Carielli 3 hours ago
Couldn’t make the recent webinar covering our 2025 technology and security predictions? Check out the webinar replay and read our analysts’ responses to some of the most pressing attendee questions about the year ahead.
Blog

Deepfakes: The Hidden Threat CMOs Can’t Ignore

Karen Tran 3 days ago
Deepfakes are not just a distant threat; they are a present danger with the potential for long-lasting repercussions. Marketing leaders must understand how to mitigate the risks.

Gain B2B Marketing Insights At Forrester’s Phoenix Summit!

Do more, see more, and learn more at B2B Summit North America, with new hands-on opportunities to connect with analysts, new research, and new frameworks to manage buyer chaos and align go-to-market teams.

Podcast

The Return Of Infrastructure: Building An AI Base

What It Means 5 days ago
How important are your tech infrastructure decisions in the age of AI? Principal Analysts Michele Pelino and Naveen Chhabra review some of the latest tech infrastructure trends and predictions tech leaders should know as they build out their AI strategies.
Blog

DeepSeek Just “Opened” The Path To AI ROI

Srividya Sridharan 6 days ago
DeepSeek’s open-source model, DeepThink (R1), has sent shock waves across the tech world. But there are far-reaching implications to this important AI development.
Blog

Third-Party VMware Support: A New Alternative On The Table

Naveen Chhabra January 27, 2025
Tech buyers scrambling to get VMware support in the wake of the Broadcom deal are happy to hear about new third-party support service providers. Learn some of the pitfalls to avoid in evaluating these new providers.

Get The Insights At Work Newsletter

Thanks for signing up.

Stay tuned for updates from the Forrester blogs.

All Insights

Blog

Is CTV B2B Advertising’s Next Frontier?

John Arnold 13 mins ago
More B2B organizations are asking whether connected television (CTV) is a viable option as traditional digital marketing channels face unprecedented challenges. With AI-powered search threatening click-throughs and the cost of social media ads rising, B2B advertisers are seeking alternatives that offer both precision and scale. The IAB reports that CTV spending will increase 13.8% in […]
Blog

Accessibility Is Still Vital For Businesses

Gina Bhawalkar 4 hours ago
Accessibility is still vital for businesses despite recent federal actions.

2025 Tech Predictions: Your Must-Have Guide

From AI’s impact to cloud evolution and smarter workflows for the SDLC and AIOps, 2025 is set to be a big year for tech. Download our Predictions guide to see if you’re on track to make the most of these changes.

Blog

Health Insurers: It’s Time For Better

Arielle Trzcinski 9 hours ago
In 2024, trust in health insurers hit a three-year low, with just 56% of consumers saying that they trust their health insurer to do what's in their best interest. Regain consumer trust by taking these actions.
Blog

IBM Grows Oracle Consulting Capabilities With Two Major Acquisitions

Akshara Naik Lopez 18 hours ago
IBM has had a very busy and prolific acquisition season. It acquired two Oracle consulting firms within the last five months. Applications Software Technology LLC (AST) On January 16, IBM announced its intent to acquire AST, a global Oracle consultancy. This strengthens its state, local, and education (SLED) presence, as AST specializes in delivering Oracle […]
Blog

Supercharge The IT Circular Economy With The CARFAX Approach

Alvin Nguyen 3 days ago
The Challenge With The Circular Economy In 2025, Forrester predicted that more than a third of Global Fortune 100 firms will commit to circular economy goals. We recommended that, this year, enterprise leaders perform infrastructure lifecycle assessments to understand the environmental impact of their choices. Further for manufacturing, Forrester’s report, Embrace The Circular Economy To […]
Blog

Is Google’s Meridian The Right Open-Source MMM Solution For You?

Brad Haag 3 days ago
On January 29, Google announced the wide launch of its Meridian open-source marketing mix modeling (MMM) solution, available through GitHub. Cue a flurry of LinkedIn takes speculating about the future of the marketing measurement and optimization (MMO) solutions market. By providing an open-source Bayesian option, Google brings the industry-standard methodology to the masses (Meta’s Robyn […]
Blog

SAP Offers On-Prem ERP Customers Additional Three-Year Support Until 2033 — With Conditions

Akshara Naik Lopez 3 days ago
As reported by several media outlets and confirmed by SAP CEO Christian Klein during its Q4 2024 earnings call, SAP will offer an additional three years of support for some on-premises ERP (enterprise resource planning) customers beyond the existing extended maintenance support of 2030. This news came as a surprise for many ERP customers globally […]

Ready For 2025? Discover Key B2B Marketing And Sales Predictions!

Check out our 2025 predictions for B2B CMOs and CSOs! Discover the groundbreaking shifts in AI, product-led growth, buying groups, and digital sales headed your way.

Blog

SAP Makes Significant Leadership Changes Along With Strong FY 2024 Results

Akshara Naik Lopez 3 days ago
SAP reported better-than-expected Q4 2024 financial results and raised its full-year operating profit forecast as demand for artificial intelligence systems continues. On top of beating expectations, SAP said that it now expects 2025 operating profit to be between €10.3 billion and €10.6 billion, above previous estimates of approximately €10 billion. Its current cloud backlog of […]
Blog

Europe-5 Retail E-Commerce Growth Drivers, 2025

Jitender Miglani 3 days ago
Forrester’s Jitender Miglani summarizes key takeaways from the latest Europe-5 retail forecast.
Blog

Highlights From The Forrester Wave™: Content Platforms, Q1 2025

Cheryl McKinnon 4 days ago
The enterprise content management market has undergone a significant transformation driven by new AI and cloud capabilities. Learn three key trends about the market in this preview of our latest Forrester Wave™ evaluation.
Blog

Five Ingredients To Win The Recurring Revenue B2B Bake-Off And Avoid Getting Chopped

Nick Buck 4 days ago
The secret to recurring revenue marketing success is to reimagine marketing’s work through the lens of its interactions with five key stakeholder groups. Learn what those groups are and how to get started in this preview of a new report.
Blog

AI And ML Security: Preventing Jailbreaks, Drop Tables, And Data Poisoning

Jeff Pollard 4 days ago
Get a simplified view of the the top three generative AI use cases that security leaders need to worry about and get recommendations for prioritizing them.

How Will 2025 B2C Trends Shape Your Strategy?

Prepare for the future with our 2025 predictions for B2C marketing and CX leaders. Learn how to refine your strategies for AI, tech stacks, loyalty programs, frontline agents, TikTok, and more.

Blog

Tenable To Acquire Vulcan Cyber: More Consolidation In The Vulnerability Management Market

Erik Nost 4 days ago
The proactive security market is consolidating further as exposure management vendor Tenable announced its intent to acquire Vulcan Cyber, a unified vulnerability management (UVM) vendor that specializes in third-party vulnerability collection, vulnerability response, and application security posture management. This acquisition demonstrates how vendors are reacting to CISOs’ continued need to unify and consolidate their fragmented […]
Blog

Oops! It Did It Again: Italian Data Protection Authority Asks DeepSeek About Its Data Privacy Practices

Enza Iannopollo 5 days ago
While the world (and financial markets!) was taken by surprise by the rise of DeepSeek’s open-source model, DeepThink (R1), the Italian privacy regulator — the Garante – didn’t waste time, sending a formal request to the Chinese company to disclose information about its practices with personal data.
Blog

DeepSeek Unleashes Smaller-Footprint Models That Can Transform AIOps From Cloud To Edge

Carlos Casanova 5 days ago
Exciting developments such as DeepSeek’s R1 announcement are extending opportunities to run large language models on edge devices. These advancements could have profound implications for edge computing, particularly in the realms of AIOps and observability. By enabling real-time insights and faster automations at the edge, enterprises can enhance their operational posture, drive down costs, and improve operational efficiency and resilience.
Blog

Breaking Down Human-Element Breaches To Improve Cybersecurity: FAQ

Jinan Budge 6 days ago
We are thrilled to announce our new research report, Deconstructing Human-Element Breaches, detailing the many and varied risks posed by and to humans — a problem that has plagued cybersecurity teams for decades. Forrester clients can use this research as a catalyst for productive conversations with executives and peers across functions about controls to mitigate the human-element breach types most common to their organizations and industries.
Blog

Revitalizing Deals That Detour With Adaptive Programs

Kelvin Gee 6 days ago
In the high-stakes world of B2B sales, no path to a closed deal is perfectly linear. According to Forrester’s Demand, ABM, And Customer Marketing Survey, 2024, 56% of opportunities handed off to sales fail to close successfully.
Blog

Take An Audience-Centric Approach To Create Compelling B2B Event Content

Conrad Mills 6 days ago
Delivering compelling B2B event content is central to an event’s success, but it’s a high-stakes endeavor. Leaders must build organizational alignment around a key theme that aligns to business objectives.
Blog

Top Six Use Cases For GenAI In Knowledge Workflows

Julie Mohr 6 days ago
Generative AI can significantly enhance agile knowledge management practices by automating and improving various aspects of knowledge workflows.​ Learn the top use cases and find out how knowledge workers can adapt to them.
Podcast

389: Forrester Predictions 2025: Retail

The CX Cast 6 days ago
Every year, Forrester looks to the future to predict what we think will happen across industries, geographies, and technologies. In this episode, Martin is joined by Forrester VP, Principal Analyst Sucharita Kodali to discuss how Forrester’s 2025 retail predictions came together.
More posts