Sam Higgins

Principal Analyst

Forrester Bio

Author Insights

Blog

The Uses, Misuses, And Abuses Of Tech Spending And Budget Benchmarks

Sam Higgins April 20, 2022
Tech budget and spending benchmarks can be valuable, but only when used correctly. Learn how to get the most value from benchmarking.
Blog

Open Data Exposes An Uncomfortable Truth: Matters Of Gender Diversity And Inclusivity Remain Performative

Sam Higgins March 21, 2022
Three steps to increase the level of trust in your gender-related messaging.
Blog

US Public Sector Predictions 2022

Rick Parrish February 10, 2022
Read this post to discover six key predictions on US public sector customer and employee experiences, cybersecurity, and technology. Then, dive deeper with a complimentary webinar.
Blog

The Unstoppable Rise Of Central Bank Digital Currencies (CBDCs)

Sam Higgins December 23, 2021
With the broader rollout of the e-yuan next month, government-backed digital currency will enter a new era. What will it hold for banks, non-financial services firms, and society at large?
Video

Counting Down To Forrester’s Technology & Innovation APAC Live Virtual Experience

Sam Higgins August 30, 2021

Blog

The Tech Council Of Australia Brings The Digital Generation To The Policy Forefront

Michael Barnes August 18, 2021
Technology is central to nearly every aspect of our lives — even more so in the post-COVID world we’re all stumbling towards. For individuals, it’s the key to maintaining connections with family and friends. For employees, it’s the basis for communication, collaboration, and productivity. For many organizations, it’s currently the only way to engage with […]
Blog

Finally, A US Digital Stimulus Package … But One That Only Keeps The Lights On

Sam Higgins April 5, 2021
When US President Joe Biden signed the American Rescue Plan Act into law, he added $1.9 trillion of economic stimulus to the $2.2 trillion provided by the Coronavirus Aid, Relief, and Economic Security Act and $0.9 trillion included in the federal government’s appropriations bill for 2021. This brings the combined fiscal stimulus of the Trump […]
Blog

Automation Will Reshape Australia’s Job Market For Decades To Come

Sam Higgins February 22, 2021
Seven years ago, you could have been forgiven for thinking that every second person you knew would be unemployed in just over a decade. Headlines at the time were sensational and alarmist after Oxford academics Carl Benedikt Frey and Michael Osborne estimated that 47% of American jobs were at high risk of automation. While we […]
Blog

Facebook’s Ban On News Is A Blow To Consumers, Not Regulators

Sam Higgins February 22, 2021
UPDATE: On February 22, Facebook announced that it would restore access to news media content in Australia. This decision was taken after the Australian government agreed to changes within the regulatory regime that would: 1) take account of existing deals between platforms and publishers; 2) allow for mediation prior to arbitration; and 3) include additional […]
Blog

The Promise (And Perils) Of Customer-Focused Government Technology Transformation

Dan Bieler October 16, 2020
Technology transformation is a fundamental lever to change the working of government overall.
Blog

The Industrialization Of Intelligence Will Drive The Autonomous Enterprise

Sam Higgins October 13, 2020
Learn the three key considerations every CIO needs to consider in building their digital transformation agenda.
Blog

Best Practices For Tech Transformation In Government

Dan Bieler September 29, 2020
Technology transformation is a fundamental pillar for reforming the overall workings of government.
Blog

Return Of The Sovereign Cloud

Sam Higgins July 29, 2020
A decade ago, I completed the first ever assessment of Australia’s emerging “trusted” or private infrastructure-as-a-service (IaaS) market. I followed this up with a 2010 opinion-editorial calling for improved “cloud computing regulation” in Australia as a model for global oversight of a hugely important market segment. How important? The cloud computing market has become as […]
Blog

Evolving Business And Technology Priorities In Asia Pacific Post-COVID-19 (On-Demand Webinar)

Frederic Giron July 13, 2020
It's no surprise that COVID-19 has had a significant impact on Asia Pacific firms’ business and technology priorities. According to our latest survey, 26% of firms are in survival mode versus 16% that are in growth mode.
Blog

In A Crisis, Customer-Obsessed Government Can Save Lives

Sam Higgins July 2, 2020
In the midst of the COVID-19 pandemic and a global recession, the need for exceptional government customer experience has never been greater.
Blog

Address Legal, Regulatory, And Operational Risks For The Return To Work

Heidi Shey June 10, 2020
In addition to government guidelines, firms must consider a number of other factors in bringing employees back to work. Here are four areas you might not be thinking about.
Blog

Tech Leadership Churn In Australian Banks — Correcting The False Promise Of Bimodal IT

Sam Higgins March 19, 2020
Principal Analyst Sam Higgins dispels the myth that having two technology portfolios run by two different leaders is the best approach.
Blog

The Time For Digital Rhetoric Is Over: Governments Must Overcome Execution Barriers And Fulfill Their Promises

Sam Higgins February 26, 2020
I recently had the pleasure of congratulating Chris Fechner on his appointment as the new Queensland government chief customer and digital officer, a position announced by Minister for Digital Technology Mick de Brenni late last year. Chris leaves behind the role of chief digital and product officer for Service NSW, which itself was only created […]
Blog

Back To The Future: My Return To Forrester

Sam Higgins February 18, 2020
Fifteen years ago, I faced a crossroads in my career. At the time, I was working for the Queensland Department of Transport and Main Roads, reporting directly to the CIO, leading a team of exceptional individuals in the innovation and planning unit of the Information Services Branch. In late 2004, my team had completed development […]