Featured Blogs

Blog

Introducing Forrester’s Brand Experience Index — Drive Growth With Both Brand And Customer Experience

Dipanjan Chatterjee January 16, 2025
Enhancing brand and customer experience in tandem has a multiplicative revenue impact. Learn about our new approach for measuring and analyzing the two — and how it can point you toward avenues for growth.
Podcast

The Return Of Infrastructure: Building An AI Base

What It Means 1 min ago
How important are your tech infrastructure decisions in the age of AI? Principal Analysts Michele Pelino and Naveen Chhabra review some of the latest tech infrastructure trends and predictions tech leaders should know as they build out their AI strategies.
Blog

DeepSeek Just “Opened” The Path To AI ROI

Srividya Sridharan 2 days ago
DeepSeek’s open-source model, DeepThink (R1), has sent shock waves across the tech world. But there are far-reaching implications to this important AI development.

Navigate 2025 With Our Predictions Insights

Our predictions may not be a crystal ball, but they offer a clear view of what’s ahead. Visit our 2025 Predictions hub featuring guides, blogs, and webinars to give B2B, B2C, and technology leaders a competitive edge in 2025.

Blog

Third-Party VMware Support: A New Alternative On The Table

Naveen Chhabra 3 days ago
Tech buyers scrambling to get VMware support in the wake of the Broadcom deal are happy to hear about new third-party support service providers. Learn some of the pitfalls to avoid in evaluating these new providers.
Blog

Forrester’s 2025 Customer Obsession Awards: Share Your Story Of Creating Your Customers’ Best Journey

Keith Johnston 3 days ago
Our nomination period is open for our annual Customer Obsession Awards. Tell us how you centered your leadership, strategy, and operations on your customers — you may have the opportunity to share your story on stage at one of our CX Summits.
Blog

Navigating Economic Waters: The New US Administration’s Spending Scenarios And Global Impact

Michael O'Grady 6 days ago
With a new US administration coming in, there is always economic uncertainty. Learn some of the factors that could be strong influencers of future US economic growth and how they could impact other global markets.

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Blog

Oops! It Did It Again: Italian Data Protection Authority Garante Asks DeepSeek About Its Data Privacy Practices

Enza Iannopollo 12 hours ago
While the world (and financial markets!) was taken by surprise by the rise of DeepSeek’s open-source model, DeepThink (R1), the Italian privacy regulator — the Garante – didn’t waste time, sending a formal request to the Chinese company to disclose information about its practices with personal data.
Blog

DeepSeek Unleashes Smaller-Footprint Models That Can Transform AIOps From Cloud To Edge

Carlos Casanova 15 hours ago
Exciting developments such as DeepSeek’s R1 announcement are extending opportunities to run large language models on edge devices. These advancements could have profound implications for edge computing, particularly in the realms of AIOps and observability. By enabling real-time insights and faster automations at the edge, enterprises can enhance their operational posture, drive down costs, and improve operational efficiency and resilience.

2025 Tech Predictions: Your Must-Have Guide

From AI’s impact to cloud evolution and smarter workflows for the SDLC and AIOps, 2025 is set to be a big year for tech. Download our Predictions guide to see if you’re on track to make the most of these changes.

Blog

Breaking Down Human-Element Breaches To Improve Cybersecurity: FAQ

Jinan Budge 1 day ago
We are thrilled to announce our new research report, Deconstructing Human-Element Breaches, detailing the many and varied risks posed by and to humans — a problem that has plagued cybersecurity teams for decades. Forrester clients can use this research as a catalyst for productive conversations with executives and peers across functions about controls to mitigate the human-element breach types most common to their organizations and industries.
Blog

Revitalizing Deals That Detour With Adaptive Programs

Kelvin Gee 1 day ago
In the high-stakes world of B2B sales, no path to a closed deal is perfectly linear. According to Forrester’s Demand, ABM, And Customer Marketing Survey, 2024, 56% of opportunities handed off to sales fail to close successfully.
Blog

Take An Audience-Centric Approach To Create Compelling B2B Event Content

Conrad Mills 1 day ago
Delivering compelling B2B event content is central to an event’s success, but it’s a high-stakes endeavor. Leaders must build organizational alignment around a key theme that aligns to business objectives.
Blog

Top Six Use Cases For GenAI In Knowledge Workflows

Julie Mohr 2 days ago
Generative AI can significantly enhance agile knowledge management practices by automating and improving various aspects of knowledge workflows.​ Learn the top use cases and find out how knowledge workers can adapt to them.
Podcast

389: Forrester Predictions 2025: Retail

The CX Cast 2 days ago
Every year, Forrester looks to the future to predict what we think will happen across industries, geographies, and technologies. In this episode, Martin is joined by Forrester VP, Principal Analyst Sucharita Kodali to discuss how Forrester’s 2025 retail predictions came together.

Ready For 2025? Discover Key B2B Marketing And Sales Predictions!

Check out our 2025 predictions for B2B CMOs and CSOs! Discover the groundbreaking shifts in AI, product-led growth, buying groups, and digital sales headed your way.

Blog

Data Privacy Day: Lessons From Texas

Stephanie Liu 2 days ago
B2C marketers are monitoring a series of state privacy laws going into effect this year, including the recently enacted Texas Data Privacy and Security Act. Get three key next steps in this post.
Blog

The Product Model Solves For Tech Debt

Charles Betz 2 days ago
Product management and technical debt are top priorities for many digital and IT organizations, but many tech and business leaders may be unclear on the relationship between these two areas. Learn how one can actually be a solution for the other in this post.
Blog

Product Lifecycle Management Evolves To Underpin Smart Manufacturing

George Lawrie 3 days ago
In the past year, more than half of manufacturers said they planned to replace or upgrade their product lifecycle management (PLM) platforms. Get a a summary of a three-step process that tech leaders should follow to help transform PLM.
Blog

Technological And Environmental Risks Take The Top Two Spots In 2025 WEF Risk Report

Paul McKay 6 days ago
Get the highlights from the World Economic Forum’s 2025 Global Risks Report and find out what it means for global risk leaders.
Blog

Amazon Makes Retail Media Networks’ Eyes Bigger Than Their Stomachs

Nikhil Lai 6 days ago
To unlock retail media’s upside, retailers must become more like publishers. Learn some of the challenges and benefits of retail media networks in this preview of a new report.

How Will 2025 B2C Trends Shape Your Strategy?

Prepare for the future with our 2025 predictions for B2C marketing and CX leaders. Learn how to refine your strategies for AI, tech stacks, loyalty programs, frontline agents, TikTok, and more.

Blog

From Sprint To Marathon: Passing The Baton From Sales To CS For Seamless Account Transitions

Shari Srebnick 6 days ago
You can have great sales and customer success (CS) teams, but if you don’t have smooth account handoffs from one team to the next, you will fail your customers and lose speed in the race to retention and growth. Learn how to get an edge.
Blog

How To Level Up Your Creator Marketing Program

Kelsey Chickering 6 days ago
Two-thirds of B2C marketing decision-makers said they planned to increase investment in creator/influencer programs. Get five tips to effectively scaling your creator marketing program in this post.
Blog

Amid The AI Hype, Agile Still Remains Relevant In 2025

Diego Lo Giudice 7 days ago
After over 12 years of leading Forrester’s research on agile and, from 2011, publishing a biennial Forrester report on the global state of agile adoption, we have just published The State Of Agile Development, 2025: It’s Still Relevant, With Benefits And Challenges.
Blog

New Research — Workload/Batch Automation Is Undergoing A Transformation

Naveen Chhabra 7 days ago
Automation is the cornerstone of speed and operational efficiency. With the increasing complexity in IT ecosystems, business applications, and data, the demand for smarter automation is greater than ever.
Blog

Consumers Crave More Than Discounts From Loyalty Programs

John Pedini 7 days ago
Last week, my dentist invited me to join their loyalty program. It’s official: The loyalty program is the “go-to” customer relationship marketing tactic. Most global consumers belong to at least one loyalty program, including 90% of online adults in the US, in Europe-5 (88%), and in Australia (93%).

Join Us Live: Key 2025 Tech & Security Predictions

Get ahead with insights from Forrester analysts. Join us on Jan. 30 for a webinar on our 2025 predictions covering the future of technology and security, from rising cyberthreats to the impact of AI and automation.

Podcast

Procurement’s New Role In Driving Sustainability And Accessibility

What It Means January 23, 2025
Procurement is taking a more strategic role in two key areas. On this episode, Principal Analyst Gina Bhawalkar and Senior Analyst Jeffrey Rajamani discuss the opportunities for enterprises to align their procurement strategies with ESG and accessibility compliance goals.
Blog

NetApp Focuses On Storage And Exits FinOps

Tracy Woo January 22, 2025
Last week, Flexera announced intent to acquire Spot by NetApp to the tune of $100 million, a considerable drop from the $450 million that NetApp paid to acquire Spot.
Blog

The Future Of B2B Marketing Programs Is Adaptive

Kelvin Gee January 22, 2025
Traditional demand generation strategies don’t accommodate the complex realities of B2B buying. Learn why adaptive programs are the answer.
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