Featured Blogs

Across IT, acronyms come with the territory. Whether they’re classic ones (ENIAC, Electronic Numerical Integrator and Computer), just a tad more modern (VAX, Virtual Address eXtension), network-based (TCP/IP, Transmission Control Protocol/Internet Protocol; XNS, Xerox Network Systems), or cybersecurity-related (NGAV, next-gen antivirus; DLP, data loss prevention; IDS, intrusion detection system), the acronyms and the process of […]

Last week’s mega deal of Google acquiring CNAPP provider Wiz for $32 billion has some lamenting the future of IPOs in the cybersecurity space. Wiz was on a high growth trajectory, and given that Wiz had previously rebuffed Google’s interest in the summer of 2024, many assumed Wiz was on target for a 2025 IPO, […]

The imposition of new tariffs is the latest issue shaping global trade flows. In the past few years, COVID-19 and the Russo-Ukrainian War demonstrated that the location of manufacturing greatly impacts national security, highlighting that companies need to diversify their supply chains to maintain an optimal balance between cost and flexibility. Learn which industries are most impacted and what they can do.

OCBC has emerged as a leader in enterprise AI adoption, seamlessly integrating generative AI (genAI) across its operations. I recently spoke with Donald MacDonald, head of OCBC’s Group Data Office, about the bank’s AI journey. Q: Donald, OCBC’s success with AI seems to stem from a long-term vision rather than a sudden pivot. How did […]

Get four key takeaways from IGEL’s recent end-user computing (EUC) event Now & Next 2025.

What if the EA function was no longer confined to episodic review and disconnected models? This is the emerging reality — a direct consequence of the operationalization of architecture via closed feedback loops, AI agents, large language models (LLMs), retrieval-augmented generation, vector databases, and dynamic graph-based systems.

The extension on TikTok's ban expires on April 5, but it is highly unlikely that TikTok will go dark again. All signs point to a deal or another extension. Find out why.

The core themes of The-C2 conference in London were artificial intelligence, supply chain security, and cyber hygiene. Get a closer look at how these themes may impact security professionals in this recap.

Get an early look at the top 10 emerging technologies for 2025, hear common use cases for each, and learn how (and when) these advancements will produce real benefits.

One of the main themes from the recent Insider Summit was that insider risk is very much a human problem, not a technology problem. Find out more in this review of the event.

At its recent quantum computing conference, Fujitsu highlighted its all-in strategy on quantum computing. Find out more in this review of the event.

Today at Forrester’s largest annual customer event in Phoenix, my colleague Barry Vasudevan opened B2B Summit North America with his keynote address, “Introducing Buying Networks: Your Buyers’ New Reality,” which introduced the new concept of buying networks. This wasn’t an easy narrative to deliver, because there are a significant number of challenging and hard-to-stomach realities […]

Most CX teams are too reliant on feedback (survey) data, leading to limited insights and even misinformed action. Forrester senior analyst Rich Saunders joins us to make the case for advanced analytics. He outlines the path forward – even for those intimidated by advanced analytics.

Litigation has become the default method for companies to resolve disagreements, force accountability, and establish recourse for everything from breach-related failures to contractual disagreements. A recent lawsuit filed by VMware (now owned by Broadcom) against its customer, Siemens’ US operations, for alleged use of unlicensed software is not unique and should serve as a stark […]

Prioritize Foundational Elements Over Decorative Accessories Our springtime urge to clean, redecorate, and renovate has a biological explanation. Turns out that spring’s increased hours of daylight lower our body’s production of melatonin (the hormone that makes you sleepy), which leads to regained energy and inspiration to clean our living environments. For security and risk pros, […]

Over the past two weeks, we attended back-to-back CX events: first, Qualtrics’ X4 in Salt Lake City, then Medallia Experience in Las Vegas. Both Leaders in The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024, these vendors court enterprisewide CX programs as well as digital, contact center, and location-based operations leaders. Despite the similarities in […]

Each vendor in the CRM wave offers unique capabilities. Some vendors are better positioned to incorporate AI that will transform this market. Find out more in this preview of our latest wave.

At a time of high volatility, financial services brands should focus on removing customer stress and offering benefits, not finding ways to sell more to struggling customers. Get four tips on how to do that in this post.

About seven years ago, I was on an initiative to explore low-code. When I saw Salesforce’s low-code product in demos, my impression was that the product was only suitable for buyers with a strong Salesforce CRM focus — a feeder to drive more revenue into Salesforce’s flagship product. When Salesforce acquired MuleSoft, many worried that […]