Featured Blogs

Forrester was invited to a Siemens Industry Analyst Day event focused on data centers in Zug, Switzerland and received presentations covering a wide variety of data center topics, as well as a tour of Siemens’ facilities showcasing the practical application of its strategy and products. There were a variety of key topics covered at the […]

Late last year, my colleagues and I authored a report on the future of AI computing titled Change The Interface; Change The World. We predicted how AI-powered interfaces and agents will change everyday life and work. This transformation has begun, and we can see its impact on IT operations. The world of service management is […]

As more privacy regulations and consumer tools emerge, the challenge for brands is how to ask consumers for data in a way that is user-friendly and encourages them to share their information. Get an example on how to collect zero-party data in this preview of a new report.

Three years ago, Lee Sustar and I published the report, Navigate The Cloud-Native Ecosystem In 2022. In that report, we analyzed how the cloud-native ecosystem, driven by open-source software (OSS), has been powering architecture modernization across infrastructure and application development, enabling platform-driven innovation in the meantime across a spectrum of technology domains such as data […]

Securing IoT devices presents unique challenges due to their proprietary operating systems and firmware, which often preclude traditional endpoint protection methods. This blog explores the critical role of network segmentation and Zero Trust principles in mitigating risks, emphasizing the importance of robust edge, network, and gateway security measures to defend against sophisticated attacks such as the Androxgh0st botnet and Akira ransomware.

The security landscape continues to evolve, as does global uncertainty, leaving CISOs preparing for turbulence ahead.

We made a call last week that Apple had created a trust issue in the UK, and possibly more widely.

With online identity verification well understood and maturing, the next brewing verification battle is around age verification, a subset of identity verification.

In the rapidly evolving landscape of software development, one month can be enough to create a trend that makes big waves.

Since 2018, Nissan has been on a path to transform its legacy systems and operating model to make customer journeys the center of value creation and create a best-in-class integrated customer journey. Jivesh Juneja, Customer Journey Director at Nissan, joins the CX Cast to discuss Nissan’s journey from embracing customer journey mapping to scaling out journey management and adopting a journey-centric operating model.

In the ever-evolving landscape of artificial intelligence, businesses are moving beyond traditional AI agents toward something far more transformative: agentic AI.

We evaluated the Total Economic Impact™ of companies that simultaneously use two order management systems, and our research uncovered surprising findings.

Showcase your customer obsession journey and achievements with Forrester’s 2025 awards. Apply now for the chance to gain global recognition and exclusive perks while elevating your brand.

Technology leaders are more focused on technical debt today to ensure that they can fully leverage tomorrow’s emerging tech. Find out the questions that you should be asking to manage the technical debt in your organization.

Learn from our analysts as they unveil the CX metrics framework, a tool to build effective measurement strategies that drive tangible results.

IT management platforms are evolving from forms and workflow-driven systems into systems based on intelligent, interconnected knowledge graphs. Learn how and why in this post.

As technology leaders in the Australian federal government, you’re no strangers to the complexities and challenges of machinery-of-government (MoG) changes. These changes, akin to M&A in the private sector, involve restructuring agencies, merging departments, and redistributing functions to align with evolving mission priorities. But sentiment within the Australian public service (APS) towards MoG changes tends […]

Walgreens Boots Alliance (WBA) announced it will go private in a $10 billion deal with Sycamore Partners. It comes at a crucial time for Walgreens, which faces declining sales, profitability issues, and scrutiny for its role in the opioid crisis. The formation of WBA in 2014 was intended to deliver a wider range of products and services globally and become a leading player in the international healthcare retail industry.

Learn how a customer-obsessed mission engine can help public sector leaders achieve success by understanding their customers better and maximizing long-term value for them.