Beyond ERP: How Digital Operations Platforms Make Or Break The Customer Experience
Many leaders are saddled with technical debt from old enterprise resource planning (ERP) systems that do not support the modern digital business. But a new generation of products promises to reinvent ERP by providing high innovation, easy ability to adapt to your business needs, and AI embedded in every major business process. These next-generation digital operations platforms (DOPs) — spanning finance, customer operations, supply chain, product, and people/talent — play a critical role in powering modern business and delivering customer experience. In this clip, we discuss recent and upcoming research that covers how to build a leading DOP strategy and key software providers that can help. I look forward to continuing the conversation — send me an email or request an inquiry to discuss further.