application development & delivery

Insights

Talking SaaS — It’s All About The Experience (Video)

Allen Bonde 1 day ago

There’s a lot to love about the SaaS model: flexibility, quick implementation, and the promise of an always-on pipeline of innovation through continuous updates. Yet just as many digital transformation efforts have stalled, and companies have also been slow to fully embrace SaaS apps or are lagging in their investments and how they leverage their […]

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Atlassian And Slack Team Up To Take On Microsoft Teams

Art Schoeller August 9, 2018

Atlassian recently announced a strategic partnership with (and investment in) Slack, which includes the imminent shutdown of Atlassian’s HipChat and Stride products. While it’s mutually beneficial for Slack and Atlassian to join forces against Microsoft, Slack’s acquisition of the Hipchat and Stride IP presents uncertainty for those customers about how and where to migrate next. […]

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Why You Need To Know About Low-Code, Even If You're Not Responsible For Software Delivery

John Rymer August 8, 2018

Whether you’re responsible for software or are a business leader whose team uses software, you know this: You need customized software, and traditional software development can’t keep up with your demands. Conventional development methods take too long and require a special set of skills that are in short supply. This has been a problem for […]

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A Reality Check On Natural Language For Conversational Computing

Leslie Joseph August 7, 2018

Conversational computing has our attention. We have been talking to machines since as far back as 1961, when the world’s first digital speech recognition system, the IBM Shoebox, was released. The Shoebox could recognize digits and a grand total of 16 words. Cut to half a century later: Humanity is trying hard to fall in […]

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"The Forrester Wave™: Omnichannel Functional Test Automation Tools, Q3 2018" Is Out

Diego Lo Giudice August 7, 2018

See why the 15 providers selected matter most and how they stack up in our 2018 Forrester Wave™. In our 26-criteria evaluation of omnichannel functional test automation (OFTA) providers, we identified the 15 most significant ones — Conformiq, Eggplant, Experitest, IBM, Micro Focus Silk, Micro Focus UFT, LogiGear, Microsoft, Parasoft, Perfecto, Ranorex, Sauce Labs, SmartBear Software, […]

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CIOs: Transform Your Teams If You Want To Deliver Winning IoT Products

James Staten July 6, 2018

Sadly, most companies don’t have the right operating and development practices to build and deliver great customer experiences for their IoT-enabled products and services. To help CIOs get this right, my very impressive CIO-team colleague, Jeffrey Hammond, has created a collection of reports that catalog the best practices that successful CIOs and digital leaders are […]

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The Rise Of AI-Fueled Speech Analytics: Key Takeaways From Forrester's New Wave™

Ian Jacobs June 28, 2018

The recently published report, “The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018” report identified the 11 most significant players in this market: Aspect, CallMiner, Clarabridge, Cogito, Genesys, Invoca, Mattersight, NICE, OpenText, Tethr, and Verint. Based on our comprehensive criteria, Forrester identified CallMiner and NICE as Leaders in the space today. Forrester’s clients can […]

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The Rise Of AI-Fueled Speech Analytics: Key Takeaways From Forrester's New Wave™

Ian Jacobs June 28, 2018

The recently published report, “The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018” report identified the 11 most significant players in this market: Aspect, CallMiner, Clarabridge, Cogito, Genesys, Invoca, Mattersight, NICE, OpenText, Tethr, and Verint. Based on our comprehensive criteria, Forrester identified CallMiner and NICE as Leaders in the space today. Forrester’s clients can […]

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SAP Leonardo Is Growing Up

Leslie Joseph May 22, 2018

Here are a few thoughts from the SAP Leonardo Center launch in Singapore in early May. The good news: Since we last reported on Leonardo, SAP is clearer about what Leonardo actually is and has more mature messaging and interesting customer examples to share. Leonardo itself, though, continues to be a work in progress. So, […]

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Microsoft Build 2018: Top Five Takeaways

Jeffrey Hammond May 7, 2018

It’s a busy week with the Digital Transformation Forum kicking off in Chicago tomorrow, but I managed to slip in a quick trip to Seattle to this year’s Microsoft Build developer conference. It’s hard to believe that it’s been four years since Satya Nadella took over as CEO, but time flies. We detected early on in […]

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Solve The Digital Transformation Puzzle

Stephen Powers April 11, 2018

What do the following companies have in common? Southwest Airlines FTD AARP Stumped? They’ve all made significant progress on digital transformation. And they aren’t alone in undertaking these initiatives. You’ve heard the term “digital transformation” quite a bit over the last few years. But it can be a puzzle. Why? Because people can stretch “digital […]

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Personalized Service vs. Privacy: When Customers Want Both

Ian Jacobs February 6, 2018

Your customers are walking, talking contradictions. Forrester data shows that more than half of them want you to value their time, follow them across channels, and answer their questions quickly and easily. At the same time, these customers are overwhelmingly worried about how they share personal data – 60% of online North American adults believe […]

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Observations On NRF 2018: Making Retail Great Again

George Lawrie January 26, 2018

The National Retail Federation’s Big Show attracted tens of thousands of attendees . Far from resigning themselves to conquest by market places they are determined to make the right investments to thrive and survive. Three years ago we found retail CIOs most concerned about innovation and security https://www.forrester.com/report/The+Retail+CIO+Agenda+2015+Secure+And+Innovate/-/E-RES121188 At the NRF show in 2018 it […]

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Agile Only ? No thanks ! Agile + DevOps, Please!

Diego Lo Giudice December 21, 2017

In 2017 — although I suppose I should say in 2018, as it’s almost the end of December — it is simply unacceptable for any IT organization to focus on an Agile-only or DevOps-only journey. They are two sides of the same coin, and one completes the other. If your service provider tells you that […]

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Functional Programming Finally Goes Mainstream—Here's What You Need To Know

Amanda LeClair December 18, 2017

Last week, Forrester released our take on functional programming (FP), “The New Dawn Of Functional Programming”. While FP isn’t a new concept, for tech professionals “functional programming” is going to become inescapable over the next 18 months — that is, if it isn’t already on your radar. But FP is a complex concept, even for […]

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Agile Plus DevOps Is Slowly But Steadily Reaching Enterprise Scale

Diego Lo Giudice December 14, 2017

Agile is still alive and well and in demand, according to Forrester’s Agile adoption panel. This year, our biannual survey tracking the health of Agile initiatives focused on the main challenge: Agile at scale. As software teams get further along their Agile transformation, they find that, despite some improvements, scaling vertically and horizontally remains their biggest […]

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Check Out: The Forrester Wave: Continuous Integration Tools, Q3 2017

Christopher Condo November 28, 2017

The new Forrester Wave™: Continuous Integration Tools, Q3 2017 for application development and delivery (AD&D) professionals is now live! Forrester survey data indicates most developers (67% of 2,000 developers surveyed) use CI tools as part of their software development process, but only 17% use them daily. Does your team fall within this 17%? Or, do you use […]

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Royal Caribbean and EY Embark On A Digital Transformation To Put Cruising Back On The Grid

Amanda LeClair November 20, 2017

All companies face a new digital reality, where the accelerated pace of change today is the slowest it’s ever going to be. Partnering with EY, Royal Caribbean is taking on this challenge by transforming the once “off the grid” cruise vacation into a connected, tech-enabled experience. I recently attended the Sea Beyond event for a […]

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Predictions 2018: New Technologies Propel Software Development

Jeffrey Hammond November 8, 2017

These days every company is in the software business. Fast, iterative delivery of high-quality software means better customer engagement and higher satisfaction, so an effective development organization is more important than ever. But in 2018 software development leaders will face new opportunities and challenges as software technologies and platforms pivot into new areas where traditional […]

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Selecting an Emerging Technology? Let Forrester Help You With Our New Technology Portfolio

Carrie Johnson October 23, 2017

A new crop of emerging technology stands poised to unleash another cycle of raised consumer expectations, changing behaviors, and disruption. The stakes for business leaders are high — a wrong investment could put your firm out of business; make the right move and you’ll vault over your competitors.   Which tech should you bet on? Which […]

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