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Move Big Data To The Public Cloud With An Insight PaaS
In five years you’ll be using Insight PaaS for big data in the public cloud. On-premise won’t be an option. Here is why. Cloud Is…
application development & delivery
Latest Posts
The Battle For Talent
In last week’s episode of Forrester’s What It Means podcast, Marc Cecere and Jeffrey Hammond discuss today’s real and potentially dangerous gaps in talent…
August 7, 2017 | Victor Milligan
Writing Code In Fly-over Country
As our clients know, I’ve been writing a lot about strategies for recruiting and retaining developers, and building shop cultures where they…
August 3, 2017 | Jeffrey Hammond
Drive revenue with CX
The End Of Flash
This morning, Adobe announced that it will end support for the Flash Player at the end of 2020. Over the past 20 years, digital…
July 24, 2017 | Jeffrey Hammond
Vendavo’s Acquisition of Endeavor Commerce Highlights A Shift In The CPQ Market
Today Vendavo announced its acquisition of Endeavor Commerce. This move brings together Vendavo’s price management and price optimization capabilities with the configuration and quoting capabilities…
July 11, 2017 | John Bruno
Whither Indian IT?
The Indian media has been busy sounding the death knell for the US$150 billion IT and BPO services industry. Doom generates page views and can…
July 7, 2017 | Somak Roy
Takeaways From The Forrester Wave For Customer Service Solutions For Enterprise Organizations, Q2 2017
Consumers have more information, more choices, more access, and more power. But they don’t have more time. Customers want easy customer service experiences, that build…
June 30, 2017 | Kate Leggett
Chatbots Mature Into An Enterprise-Class Customer Service Tool — Explore The Leading Vendors In This Market
Over the past year, Forrester clients have been brimming with questions about chatbots and their role in customer service. In fact, in that time, more…
June 29, 2017 | Ian Jacobs
The Forrester Sales Force Automation Wave Marks A New Era In Sales Technology
The CRM market is mature and the subsection of that market focused on sales, sales force automation (SFA), is even more mature. This market has…
June 27, 2017 | John Bruno
Two Technologies That Customer Service Organizations Use To Build Emotional Connections
Today customers use self-service for straightforward interactions, leaving complex issues like account closure or claims disputes for a phone conversation. These questions often take longer…