Automation

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Impressions From Mobile World Congress 2021

Dan Bieler July 8, 2021
Mobile World Congress 2021 (MWC21) took place between June 28 and July 1, 2021, after Mobile World Congress 2020 was canceled due to the pandemic. This was the first time attendees could get a sense of the global state of and the major trends in the telecommunications and technology sectors in the previous 18 months. […]
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Prepare For AI That Learns To Code Your Enterprise Applications (Part 2)

Diego Lo Giudice July 8, 2021
The future of work for application development and delivery professionals will look very different. Learn how to prepare for it today.
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Predictions 2021 Online Event

Dive deep into the dynamics that will generate obstacles and opportunities in 2021.

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Use The Forrester Tech Tide™ To Evaluate Your Retail AI Investment Strategy

Sucharita Kodali June 1, 2021
Artificial intelligence and analytics are increasingly critical to retailers’ ability to win, serve, and retain their customers. But the landscape of technologies is vast and advancing rapidly, so it can be hard to understand which technologies are overhyped and which have real business value. Retail execs read about initiatives such as Amazon Go and Walmart […]
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The Path To Automation In Europe And Its Impact On The Future Of Work

Dan Bieler March 26, 2021
This report provides tech and business leaders in Europe with a checklist to avoid making the biggest mistakes and develop a solid framework for automation projects.
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ServiceNow Buys Intellibot

Craig Le Clair March 24, 2021
ServiceNow just announced that it plans to purchase Intellibot and add to its integration and process capabilities. As we predicted in 2020 (graphic below) the major low-code and cloud vendors are starting to move into the robotic process automation (RPA) market. The 2022 snapshot shows cloud low-code vendors such as ServiceNow and specialized domain-focused cloud […]
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Intelligent Creativity Overhauls The Creative Process

Jay Pattisall March 2, 2021
When technology and human ingenuity combine the result is Intelligent Creativity, a process that will redefine the how, who, and what of today's marketing.
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After Retail Banking, Now Banks Must Transform Their Corporate Banking

Arnav Gupta February 26, 2021
Digital transformation is coming to corporate banking. Corporate banking today is antiquated due to its highly customized and complex product offerings; lack of challengers to drive innovation; and strong barriers to switching for clients. Enterprise clients have lived with a subpar experience for far too long. Now these clients are starting to demand change. They […]
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Predictions 2021 Hub

Explore our blog posts, videos, guides, and other resources to understand the dynamics that will shape 2021.

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Automation Will Reshape Australia’s Job Market For Decades To Come

Sam Higgins February 22, 2021
Seven years ago, you could have been forgiven for thinking that every second person you knew would be unemployed in just over a decade. Headlines at the time were sensational and alarmist after Oxford academics Carl Benedikt Frey and Michael Osborne estimated that 47% of American jobs were at high risk of automation. While we […]
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2021年预测:自动化成为企业的当务之急

Craig Le Clair January 13, 2021
在过去的一年里,自动化的世界和其地位发生了巨大的变化。点击“阅读更多”了解Forrester对自动化在2021年的发展所作出的预测。
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The Age Of Reinvention In Lending

Zhi Ying Barry December 13, 2020
The lending landscape is changing rapidly. While many of the drivers of change emerged over the past decade, COVID-19 has dramatically accelerated the pace of disruption. COVID-19 introduced massive business and operational challenges, turning lending risk assessment and management on its head.
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Announcing The Forrester Wave™: Insights-Driven Business Process Outsourcing, Q4 2020

Leslie Joseph December 2, 2020
Buyer demand for greater value from insights and technology such as RPA, data science, machine learning, and advanced analytics are forcing both classical BPO and omnichannel BPO vendors to retool themselves into insights-driven BPO's.
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Predictions 2021: Automation Becomes A Business Imperative

Craig Le Clair October 22, 2020
In less than a year automation moved from a long-term goal to a short-term necessity. Find out what Forrester predicts for the automation market in 2021.
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Systemic Risk And Robotics In The Future Of Work

Discover how systemic risk and robotics will transform the future of work — and what tools are available to address these trends.

Blog

RPA 成功的十大黄金法则 (Part 4)

Leslie Joseph October 20, 2020
机器人流程自动化(RPA)促进了企业的自动化。但是,并非每个企业都能成功地实现稳定的、规模化的自动化。RPA也带来了一些隐患和陷阱。本报告帮助应用程序开发和交付(AD&D)专业人员确定RPA的重要考量因素,并提出10条成功的“黄金法则”。点击阅读更多。
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The Smaller, Smarter Future Of Agencies

Jay Pattisall October 15, 2020
The future of the “agency” is being shaped by technology. The belief that artificial intelligence and machines will displace human labor is pervasive across many industries. For agencies, embracing artificial intelligence (AI) and intelligent automation (IA) comes with trepidation that the human side of creativity will be forever lost. Even though AI tantalizes marketers with […]
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Europe Predictions 2021: Manufacturers Will Accelerate Their Digital Transformations

Pascal Matzke October 15, 2020
In 2021, European manufacturers will leverage emerging technology to accelerate the digital transformation efforts.
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RPA 成功的十大黄金法则 (Part 3)

Leslie Joseph October 13, 2020
机器人流程自动化(RPA)促进了企业的自动化。但是,并非每个企业都能成功地实现稳定的、规模化的自动化。RPA也带来了一些隐患和陷阱。本报告帮助应用程序开发和交付(AD&D)专业人员确定RPA的重要考量因素,并提出10条成功的“黄金法则”。点击阅读更多。
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The Industrialization Of Intelligence Will Drive The Autonomous Enterprise

Sam Higgins October 13, 2020
Learn the three key considerations every CIO needs to consider in building their digital transformation agenda.
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Four Shocks Are Transforming The Future Of Work

Read The Executive’s Guide To The Future Of Work to learn what the shocks are and how to prepare your organization for them.

Blog

Why Is Europe’s Automation Adoption Different From The Rest Of The World?

Bernhard Schaffrik September 29, 2020
Automation benefits, such as efficiency and productivity gains and improved customer and employee experience at lower cost, are globally valid and understood. But there are significant differences in adoption speed and intensity of software-based automation technologies across Europe compared to the Americas and Asia Pacific. Software-based automation technologies include robotic process automation, digital process automation […]
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Preparing For The Future: The 2020s Will Demand More From Your Tech

Brian Hopkins September 22, 2020
The 2020s announced their arrival with a bang this year. Find out what IT leaders can do to better align their tech stack to the coming wave of risks and changes.
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NVIDIA Arms Itself To Terminate Intel’s Processor Dominance

Glenn O'Donnell September 16, 2020
NVIDIA just announced that it plans to acquire Arm Limited from SoftBank for $40 billion. The combination aims to conquer the enormous compute market that has long been dominated by the x86 architecture (and, thus, Intel and AMD). The x86 platform remains the leader in PCs and data centers, but the future growth prospects lie […]
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