Automation

Automation can fuel efficiency and accelerate growth. But the margin for error is significant and the implications for firms and employees are massive.

Discover how Forrester supports technology executives.

Insights

Blog

The Automation Paradox Strikes Again: Lessons From Woolworths “Amazon Era” Productivity Play

Riccardo Pasto 3 days ago
Recent worker strikes at Woolworths’ distribution centers in Australia have reignited concerns over the use of AI-powered productivity systems in the workplace. In early 2024, Woolworths introduced the “Coaching and Productivity Framework,” a new performance management program aimed at monitoring and optimizing workers’ output across warehouses. The program has drawn sharp criticism from warehouse workers […]
Blog

It’s Time To Update Our Smart Manufacturing Tech Tide, And We Need You

Paul Miller 5 days ago
Forrester is revising our "Tech Tide: Smart Manufacturing, Q2 2020" for 2025, and we invite your input to the process.
Blog

Siemens Continues The Shift From Grease To Code With Acquisition Of Altair Engineering

Paul Miller October 31, 2024
German industrial conglomerate Siemens is spending $10 billion to acquire Altair Engineering. Read what this means for Forrester’s clients in manufacturing and beyond.
Blog

Key Takeaways From Basware’s Lisbon Event

Meng Liu October 27, 2024
Get three noteworthy updates from Basware’s annual customer event in Lisbon, which focused on customer-centric innovation.
Blog

Predictions 2025: Smart Manufacturing And Mobility Firms Adapt With Tech

Paul Miller October 23, 2024
After a challenging 2024, manufacturing and transportation firms and leaders will use technology to adapt to the tricky environment in which they and their customers find themselves. Find out more in our 2025 predictions for smart manufacturing and mobility.
Blog

Predictions 2025: GenAI, Citizen Developers, And Caution Influence Automation

Craig Le Clair October 23, 2024
The key to automation success in 2025 will be balancing AI innovation with the scale and reliability of traditional automation tools and methods. To help you strike that balance, here’s a preview of Forrester’s automation predictions for 2025.
Blog

Tesla Seeks To Join The Robotaxi Party With Cybercab

Paul Miller October 22, 2024
Tesla unveiled its self-driving robotaxi at an event on a movie studio that was full of hype and bold promises but light on proof points.

Jan. 30 Tech & Security Predictions Webinar

Join us to dive into the top 2025 predictions and discover their impact on your tech and security strategies — with exclusive insights from the analysts who conducted the research.

Blog

AI Computing Will Change The World By Empowering People, Not Automating Tasks

Ted Schadler September 9, 2024
Much of the boardroom enthusiasm for generative AI stems from the belief that AI will save money through automation. But automation alone hasn’t ever changed the world. Get a look beyond the current genAI bubble as we analyze the foundations of the real changes coming in a new report.
Blog

AI Agents: The Good, The Bad, And The Ugly

Stephanie Liu September 6, 2024
As AI becomes more agentic, making decisions on behalf of businesses and eventually consumers, the risks will grow more complex. Learn more about the use cases and risks of AI agents in this preview of our upcoming Security & Risk Summit.
Blog

Key Insights And Recommendations From VMware Explore 2024

Naveen Chhabra September 4, 2024
Get six key takeaways from the annual VMware Explore 2024 conference and find out what they mean for technology leaders.
Blog

Is GenAI Falling Short? Not In The Contact Center

Max Ball August 14, 2024
Infrequently asked questions is an example of how genAI is bringing value to the contact center
Blog

The Future Of Mobility Must Bring Change In The Air, Too

Paul Miller July 25, 2024
The future of mobility means much more than electric vehicles or autonomous mobility. Any discussion of the future of mobility must consider the movement of individuals and small groups, the movement of larger groups, and the movement of goods. Learn more in this preview of an upcoming client webinar.

Ready For These 2025 Tech And Security Shifts?

Step into 2025 with confidence! Explore our predictions for tech and security leaders, featuring key trends in AI, cloud, SDLC, and AIOps you need to know.

Podcast

Is AI Making Employee Burnout Better Or Worse?

What It Means July 25, 2024
AI has been portrayed as both the solution to and the cause of employee burnout. Which is it? In this episode, VP and Principal Analyst J. P. Gownder and Senior Analyst Jonathan Roberts describe the impact of AI on employee burnout.
Blog

AIOps Drives Observability And Business Outcomes In IT

Carlos Casanova July 10, 2024
AIOps is a critical tool for IT leaders aiming to run high-performance organizations and drive business outcomes. Learn more about the benefits of AIops in this preview of our upcoming Technology & Innovation Summit North America.
Blog

Announcing The First Forrester Wave™ On Accounts Payable Invoice Automation

Meng Liu July 8, 2024
Learn three key differentiators for vendors in the accounts payable invoice automation (APIA) landscape in this preview of the new report, The Forrester Wave™: Accounts Payable Invoice Automation, Q3 2024.
Blog

Automation Builders, Beware! Don’t Repeat The RPA Mistakes With Agentic Automation

Bernhard Schaffrik June 20, 2024
If robotic process automation bots are getting replaced by AI agents, will this lead to an unmanageable number of AI agents with overlapping functionalities? Get four tips to avoid this issue.
Blog

Announcing The Forrester Wave™: Continuous Automation And Testing Services, Q2 2024

Diego Lo Giudice June 14, 2024
We evaluated 13 of the top continuous automation and testing services players. Get three key takeaways in this preview of the new Wave report.

Plan Your IT & Security Budgets For 2025 Success

Watch our on-demand technology budget planning webinar. Get benchmarks for strategic investments, divestments, and experiments to maximize business value from 2025 tech and security spending.

Blog

Forrester’s AI Webinar Series: Navigate The Choppy And Exciting Waters Of Enterprise AI

Sudha Maheshwari June 7, 2024
AI is having — and will continue to have — a profound impact on how data scientists, software engineers, and other job functions perform their roles. Get tips on how to define, build, and implement your enterprise AI strategy with the help of Forrester's AI Advantage client webinar series.
Blog

Accelerating Advertising With AI Comes At A Cost

Nikhil Lai May 7, 2024
It’s mathematically obvious to apply AI to advertising, but its efficiencies can come at the expense of advertisers’ control and transparency. Learn more about how AI benefits the advertising process and why advertisers must curate AI.
Blog

Hannover Messe 2024: We’re All In This Together

Paul Miller May 1, 2024
It wasn't all AI, but it was mostly AI. Get our top takeaways and impressions from Hannover Messe 2024, the smart manufacturing world’s annual trade show.
More posts