Business & IT Alignment
Business & IT alignment creates a virtuous cycle that unleashes the true power and potential of technology. Read insights on how to foster business & IT alignment.
Insights
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Why Your AI Strategy Needs A DEXM Solution: Lessons From Nexthink’s Masters Of Experience
Last week at Nexthink’s Masters of Experience event in London, one theme came through clearly in every conversation I had with digital workplace leaders, IT practitioners, and experience innovators: The ways that organizations use digital employee experience management (DEXM) solutions are expanding. AI dominated the agenda — as expected. But the real story wasn’t about […]
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Survey Insights: How Business Applications Are Purchased
Get Forrester data on how business applications are purchased by IT and business stakeholders.
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Governance: New Strategy, Old Hands On The Wheel …
You know the pattern: I show up, tell a story from a seat I actually sat in, and we get into what it takes to lead technology when the official playbook and the real one are two different documents. Today’s topic is governance, which I realize is not the word that makes anyone lean in. Nobody pitches “Let’s talk about […]
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TeamViewer Connect: A Pragmatic Look At How IT Can Level Up DEX
TeamViewer Connect in New York City brought together TeamViewer leadership, customers, and digital employee experience (DEX) practitioners for a grounded discussion about what it really takes to “level up” DEX. Rather than focusing on product features, the event centered on operational maturity, outcome-based measurement, and the human impact of automation. From customer stories to practical […]
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Why Business Leadership Is The Deciding Factor In API Success
Every year, enterprises invest millions in APIs, yet many end up with brittle interfaces nobody wants to reuse. The root of this problem is usually how the program is led rather than the technology. When business leadership is missing, APIs devolve into integration glue. They connect systems, but they don’t create momentum. Solution architects build […]
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Why Scaling Products Without Architecture Slows You Down
Product-centric operating models are now the default aspiration for digital organizations. Agile adoption continues to rise. Our data shows that 55% of firms in North America and Europe now use agile or product-centric ways of working, up double digits since 2023, while APAC adoption is approaching 50%. The promise is compelling: faster value delivery, empowered […]
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SLED Leaders: Use IT Spend Management To Manage Budget Pressures
What does Forrester’s IT spend management framework mean for state, local, and educational (SLED) tech leaders? I connected with Yessica Jones, a former State of Arkansas CIO who recently joined the Forrester team, on this topic, and it produced some interesting observations: SLED tech leaders are not expecting funding cuts. In fact, in a recent […]
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Google Cloud Next 2026: The End Of The AI Pilot Era
Google Cloud Next 2026 opened with Thomas Kurian declaring the end of the AI pilot era and Sundar Pichai comparing the enterprise refrain of last year (“Can we build an agent?”) to today’s: “How do we manage thousands of them?” Google Cloud Next ’26 answers the second question with a single product story: Gemini Enterprise […]
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You Can’t Mature Enterprise Architecture Until You Decide What “Better” Means
Ask 10 enterprise architects what maturity looks like, and you’ll get at least 10 different answers. Some want to fix the basics, such as brittle platforms, slow delivery, or a business that doesn’t trust them. Some want to prove value in terms the CFO understands. Some are asking a more existential question: What kind of […]
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From Endpoints To Orchestration: HP’s Plan To Redefine The Future Of Work
At the HP Imagine 2026 event, HP made one thing clear: It no longer wants to be seen as a device company. It’s positioning itself as a future-of-work platform provider — one that connects devices, software, security, and workflows into a single, AI-orchestrated employee experience. It’s a bold shift but a necessary one. The problem […]
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The AI CIO Will Govern Outcomes At Scale
AI will redefine the CIO role from overseeing delivery to governing outcomes at scale. As autonomous systems turn intent into action, CIOs gain influence by setting decision rules, enforcing guardrails, and ensuring accountability across human and AI labor.
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Balance Control When Negotiating With Salesforce
Since the launch of Agentforce in 2024, Salesforce has shifted from a primarily seat-based CRM vendor to an AI-first company. This pivot introduces what we describe as AI gravity: Salesforce increasingly bundles AI, data, and automation capabilities into multicloud deals that tilt negotiating leverage back toward the vendor unless buyers change how they prepare. As […]
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The Four EA Archetypes: A Story Of How EA Finds Its True Place
In nearly every enterprise architecture (EA) leadership conversation I’ve had this year, the same tension surfaces: The practice is doing real work, but stakeholders can’t describe what it delivers. Expectations have surged, roles have expanded, and transformation pressures are multiplying. Yet the practice remains invisible where it matters most. EA leaders need a clear anchor: […]
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Why IT Service Management Platform Migrations Fail — And What IT Leaders Must Do Before Switching Platforms
Many IT leaders are reconsidering whether their service management platform still meets the needs of a modern enterprise. Explore the hidden constraints of legacy systems, the risks that derail migrations, and the practices that distinguish successful IT service management transformations from those that fall short.
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When Every Enterprise Architecture Tool Looks The Same …
The demos all blurred together — another week, another vendor pitch. Slide after slide promised a “single source of truth,” “360-degree visibility,” and “seamless collaboration across the enterprise.” The names and interfaces changed, but to the enterprise architecture (EA) leader in the room, it all felt like the same story with a different logo on […]
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From Tickets To Outcomes: Your Service Desk As A Product Team
Traditional service desk models fail to deliver strategic value in today’s digital-first organizations. Discover why IT leaders must reimagine service desks as product teams focused on business outcomes rather than ticket metrics and learn the practical steps required to make the transformation a reality.
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How Philip Morris International’s Outcome‑Driven EA Practice Won The 2025 Forrester EA Award In EMEA
Philip Morris International (PMI) won Forrester’s 2025 Enterprise Architecture Award in the EMEA region by redesigning its operating model to make AI scalable, governed, and reusable from day one.
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US Tariff Tumult Reinforces The Need For Always-On Scenario Planning For Executives
Amid quickly changing policy, the takeaway lesson for executive leaders is this: If you aren’t leveraging a robust scenario planning discipline, now is the time to get started in earnest.
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SaaS As We Know It Is Dead: How To Survive The SaaS-pocalypse!
The massive sell-off in software stocks earlier this month may signal that investors are betting on AI-native alternatives. Not so fast. The enterprise core isn't vanishing — it's transforming.
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How I’ll Help You Win With IT Finance In 2026
Enterprises with high-performing IT organizations outgrow their peers because their IT organizations effectively collaborate with the business to cocreate value. IT finance is a foundational capability in this value cocreation, yet many teams are still early in their evolution. Upcoming Forrester research shows that roughly half of IT finance practices remain at the early stages […]
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