Business & IT Alignment

Business & IT alignment creates a virtuous cycle that unleashes the true power and potential of technology. Read insights on how to foster business & IT alignment.

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Insights

Blog

Forrester’s 2025 Enterprise Architecture Awards Winner And Runners-Up For APAC

Charlie Dai 20 hours ago
Congratulations to the Hong Kong Jockey Club, this year’s winner of the Enterprise Architecture Award in APAC, and runners-up AIA Group and Nan Shan Life Insurance Company. Learn how excellent EA practices helped all three align their IT strategies with business objectives, empowering them to accelerate business innovation and stay ahead of the curve.
Blog

Understanding Metric Maps: Measure What Matters For Adaptive, Resilient Operations

Julie Mohr 6 days ago
In today’s complex IT landscape, traditional performance metrics often fall short. This blog explores the importance of metric maps in driving adaptive and resilient operations. By aligning metrics with strategic goals, organizations can foster continuous improvement and enhance employee engagement. Discover how to effectively diagnose service issues and implement meaningful performance models.

New For 2026! Tech Budget Planning Guide + Workbook

Simplify your 2026 tech budget planning! Download our guide and workbook for recommendations, benchmarks, and actionable templates to help you assess, prioritize, and implement investments.

Blog

Google Cloud And Oracle Aggressively Discount To Keep US Federal Business

Tracy Woo July 24, 2025
Both Google Cloud and Oracle announced massive price reductions in their contracts under pressure from the General Services Administration, which oversees federal procurement. Learn more about the specifics and the implications of this shift.
Blog

IT Governance As A Secret Weapon: A Blueprint For Thriving In Chaos

Gordon Barnett July 24, 2025
Today’s technology executives face a perfect storm of market disruptions, shifting priorities, and relentless pressure to deliver. So why are most still operating with governance models built for a different era? Find out in this preview of our upcoming Technology & Innovation Summit North America.
Blog

The AI-Centric Service Desk: A Blueprint For Modern IT Operations

Julie Mohr July 22, 2025
As digital transformation accelerates, traditional IT service desks must evolve. This blog explores the AI-centric service desk model, emphasizing automation and personalized support to enhance the digital employee experience. Learn how embracing an AI-first approach can transform IT operations into strategic enablers of productivity and resilience.
Blog

Build Trust In Your Agency’s AI

Kim Herrington July 16, 2025
As AI use grows in government, people are asking important questions about fairness, control, and responsibility. This blog looks at how public agencies can build trust by focusing on clear communication, ethical design, and employee involvement. It shows that trust isn’t just a nice-to-have — it’s key to making AI work for everyone.
Blog

Where Technology Executives Will Be Investing In 2026

Greg Zorella July 15, 2025
For technology executives trying to build an investment plan for 2026, the picture is unclear. Find out where most IT organizations will be investing next year and where you may be able to scale back to fund more experimentation in the year ahead.
Podcast

Fear In B2B Buying, Future Of Experiences, Cisco Live Recap

What It Means July 10, 2025
In this episode of What It Means, we dig into fear as a motivator in the B2B buying process, the human-centric future of digital experiences, and what CISOs need to know coming out of Cisco Live.
Blog

Navigate The DXP Revolution For Impact With The New Executive Guide For Digital Experience Platforms

Joe Cicman July 2, 2025
We’re seeing some wildly exciting things happening with digital experience platforms (DXPs) that present both opportunities and significant challenges for modern enterprises. They are becoming the backbone of how we connect with customers. To harness these exciting possibilities, technology and business leaders must move beyond just knowing about the trends and instead translate and mold […]
Blog

Gone Rogue? AI Can Be Misaligned But Not Malevolent

Brian Hopkins June 6, 2025
Alarming AI behaviors, such as resisting shutdown or exploiting code, stem from misalignment, not intent. These models follow flawed incentives without understanding, making clear goals and safeguards essential. For deeper insight, see the report “Align By Design Or Risk Decline.”
Blog

The Public Sector Must Navigate The “Everything Everywhere All At Once” Efficiency Conversation With Portfolio Rationalization

Linda Ivy-Rosser June 2, 2025
We’re in an era defined by constant disruption and rapid shifts — a true “everything everywhere all at once” scenario.
Blog

CIOs: Embrace A Modern Network For Transformation Success

Manuel Geitz May 30, 2025
Transformation is only successful if it is accompanied by change within the organization. Learn how the modern CIO network can help technology leaders build relationships and drive change.

Stop The Friction: Align CIOs & CISOs For Smarter 2026 Budget Planning

In uncertain times, teamwork is everything. Join Forrester analysts live on August 6 to align CIOs and CISOs on budget plans, prioritize smart investments, and fortify your security for 2026.

Blog

Public-Sector IT Leaders: It’s Time To Prioritize The Right Emerging Technologies

Sam Higgins May 29, 2025
Learn the 11 emerging technologies that all public-sector IT leaders should be watching and get insight on how these technologies will shape the next decade of government transformation.
Blog

Organization And Social Network Analysis: How It Can Revolutionize Your Operating Model

Gordon Barnett May 27, 2025
Despite well-defined hierarchies and formal reporting structures, many companies struggle with silos, bottlenecks, and suboptimal performance. Learn three key approaches that can help.
Blog

From Legacy ITSM To Proactive Service Management: Why 2025 Is The Year To Rethink Your Strategy

Julie Mohr May 26, 2025
The Legacy of IT Service Management Is Holding You Back For more than twenty years, IT Service Management (ITSM) has served as the operational backbone for managing incidents, problems, and changes. Yet in 2025, the complexity of enterprise IT environments has outpaced the frameworks and processes once deemed cutting-edge. Despite improvements in incident response, asset […]
Blog

The Sleeping Giant Awakens: Defining IT’s Role In A Seismic Shift

Charles Betz May 21, 2025
Generative AI is making the dream of continuous, intelligence-driven improvement in enterprise operations a reality. Find out how IT can lead the transformation in this preview of our upcoming Technology & Innovation Summit in Sydney.
Blog

The Future Is Now With AIOps: Transforming IT Operations In Volatile Times

Carlos Casanova May 14, 2025
AIOps is changing the game for IT teams — helping them make smarter decisions, bounce back faster from issues, and keep customers happy. Find out how businesses are using it to stay ahead in today’s fast-moving world.

Summer Team Up: Technology & Innovation Summit EMEA

From 1 July to 29 August, purchase passes for Technology & Innovation Summit EMEA and get two tickets for the price of one with the voucher code SUMMER2FOR1.

Blog

Unlock Optimization Opportunities: The Golden Thread From CX To Value Streams

Joe Cicman May 12, 2025
In today’s volatile business environment, executives face the dual challenge of optimizing costs while maintaining exceptional customer experiences. Our new report, The Golden Thread From CX To Value Streams Reveals Optimization Opportunities, offers a strategic approach to navigating these complexities.
Blog

The New US Federal AI Policy Demands That Government And Private-Sector Tech Leaders Embrace Responsible And Explainable AI

Sam Higgins April 12, 2025
Today, under the headline-grabbing geopolitical and geoeconomic volatility, a significant, and potentially more consequential, transformation is unfolding in the public sector.
Blog

The AI Effect: Pervasive, Promising, And Pressing

Brian Hopkins April 8, 2025
AI is rapidly transforming industries, and clients are seeking guidance on how to invest wisely and measure ROI amid the hype. As AI continues to evolve, trust in data, models, and outcomes will be crucial for scaling and realizing its full potential. The future of AI is about balancing innovation with careful planning to stay ahead without being overwhelmed.
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